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Emma Morales

What happens at an unemployment appeal hearing in Washington ESD?

I just got notice that my Washington ESD unemployment claim was denied and I need to request an appeal hearing. This is my first time dealing with anything like this and I'm honestly terrified. What actually happens during the hearing? Do I need a lawyer? How formal is it? I was denied because they said I quit my job voluntarily but I left because my manager was creating a hostile work environment. I have some text messages and emails that might help my case but I don't know how to present them properly. Has anyone been through this process before?

I went through an appeal hearing last year and it's not as scary as it sounds. It's conducted over the phone usually, and there's an administrative law judge who listens to both sides. You'll present your case first, then your employer (if they show up), then you can ask each other questions. The whole thing took about 45 minutes for me.

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Did your employer actually show up? I'm wondering if mine will even bother since it's a big company.

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Yeah they sent their HR person. Big companies usually do show up because they don't want their unemployment insurance rates to go up.

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You definitely don't need a lawyer but you should organize your evidence beforehand. Those text messages and emails could be really important - make sure you have them printed out and ready to reference during the hearing. The judge will ask you to explain your side of the story in detail.

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Should I send the evidence to them before the hearing or just bring it up during?

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You can submit evidence beforehand but you can also present it during the hearing. I'd recommend doing both just to be safe.

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I had the hardest time even getting through to Washington ESD to schedule my hearing properly. Spent hours on hold just to get basic information about the process. If you're having trouble reaching them, I discovered this service called Claimyr (claimyr.com) that actually helped me get connected to a real person at Washington ESD. They have a video demo at https://youtu.be/7DieNd3C7zQ that shows how it works. Made the whole process so much easier.

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How much does something like that cost? I'm already stressed about money since my claim was denied.

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It's worth checking out their site for details, but honestly after spending days trying to get through on my own, it was a lifesaver for getting my questions answered before my hearing.

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The most important thing is to be prepared to explain WHY you left your job. Since you're claiming hostile work environment, you need to be specific about what happened, when it happened, and what steps you took to address it before leaving. Did you report the manager's behavior to HR? Do you have documentation of that?

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I did email HR twice but never got a response. I have copies of those emails.

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Perfect! That shows you tried to resolve the issue through proper channels. Make sure to emphasize that during your hearing.

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This is exactly why these big companies get away with treating employees like garbage. They know most people won't fight back.

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Wait, so the hearing is over the phone? I thought it would be in person. That's actually kind of a relief but also makes me more nervous because I can't read body language or anything.

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Most Washington ESD appeal hearings are by phone now. Some can be done by video conference if you request it. Just make sure you're in a quiet place with good phone reception.

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Good to know, thanks. I'll probably do it from home then.

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How long do these hearings usually take from start to finish? I'm trying to figure out if I need to take time off work for this.

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Mine was scheduled for an hour but only took 45 minutes. I'd block out at least 2 hours though just in case, especially if there are multiple witnesses or lots of evidence to review.

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Thanks, that helps with planning.

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One thing I wish someone had told me - you can have witnesses testify during your hearing. If any coworkers witnessed the hostile behavior from your manager, see if they'd be willing to participate in the hearing as witnesses on your behalf.

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I have one former coworker who saw some of what happened. How does that work exactly?

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You just let the judge know at the beginning that you have a witness, and they'll call them during the hearing. Make sure your witness knows the hearing date and time and has a good phone number to be reached at.

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That assuming the coworker is willing to potentially burn bridges with the employer though. Not everyone is comfortable doing that.

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Also remember that the burden of proof is on Washington ESD to show you quit voluntarily without good cause. You're not trying to prove you were fired - you're trying to prove you had good cause to quit. Hostile work environment can definitely qualify as good cause if you can document it properly.

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That's actually really helpful to know. I was thinking about it all wrong.

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Exactly. Frame your argument around why a reasonable person in your situation would have felt they had no choice but to quit.

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The whole system is rigged against workers. Even when you have a legitimate case, they make you jump through so many hoops just to get the benefits you're entitled to. It's ridiculous that you have to go through all this just because some manager couldn't act professionally.

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I mean, they have to investigate claims to prevent fraud. But yeah, the process could definitely be more user-friendly.

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There's investigating fraud and then there's making it impossible for legitimate claimants to navigate the system.

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Quick question - when you say you got notice of the denial, did you get it by mail or through your online account? I'm wondering if I missed something because I haven't heard anything about my claim in weeks.

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I got it both ways - there was a determination letter in my online account and they mailed a copy too.

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Thanks, I'll check my mail more carefully.

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Been trying to get through to Washington ESD for weeks about my own appeal questions. The phone system is absolutely brutal. Saw someone mention Claimyr earlier - has anyone else used them successfully? I'm getting desperate here.

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Yeah that was me who mentioned it. Seriously saved me so much time and frustration. Much easier than trying to navigate the phone maze on your own.

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I was skeptical at first but honestly after wasting entire days trying to get through, anything that works is worth it.

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Make sure you understand the timeline for your appeal. You usually only have 30 days from the date of the determination to file your appeal, and if you miss that deadline, you're pretty much out of luck unless you have a really good reason.

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I filed within the deadline but I'm worried I didn't include enough information in my appeal request.

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The initial appeal request doesn't need to be super detailed. The hearing is where you present your full case.

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During my hearing, the judge was actually pretty fair and asked good questions to both sides. Don't go in expecting them to be biased against you. Just be honest and stick to the facts.

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That's reassuring. I keep imagining the worst case scenario.

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Totally understandable! I was nervous too but it was much more straightforward than I expected.

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One more tip - take notes during the hearing. Write down key points the employer makes so you can address them when it's your turn to respond. Also jot down any questions you want to ask them.

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Good idea. Should I prepare questions ahead of time too?

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Yes definitely. Think about what their likely arguments will be and prepare questions that challenge those points.

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How long does it usually take to get the decision after the hearing? I had mine two weeks ago and still haven't heard anything.

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It can take anywhere from a few days to several weeks depending on how complex the case is. You should get the decision in writing through your online account and by mail.

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Thanks, I'll try to be patient. The waiting is killing me though.

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If you lose the appeal, remember that you can appeal to the next level - the Board of Appeals. So even if this hearing doesn't go your way, it's not necessarily the end of the road.

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I really hope it doesn't come to that but good to know there are options.

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Yeah, hopefully you won't need it, but it's there if you do.

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Just wanted to say good luck with your hearing! Having been through this myself, I know how stressful it can be. You've got good documentation though, which is half the battle.

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Thank you, that really means a lot. This whole process has been so overwhelming.

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Totally understand. Just remember you have every right to these benefits if you qualify, so don't let them intimidate you.

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The fact that you have emails to HR showing you tried to resolve the situation before quitting is huge. That demonstrates you didn't just walk out impulsively. Make sure to emphasize that timeline during your hearing.

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I will definitely lead with that. Thank you for the advice everyone, I feel much more prepared now.

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You've got this! Just be clear, be honest, and present your evidence in chronological order.

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Last thing - make sure you're available for the full scheduled time of your hearing. If you have to leave early or get interrupted, it doesn't look good and could hurt your case.

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Good point. I'll make sure I'm somewhere private with no distractions.

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Since we're talking about getting help navigating the Washington ESD system, I ended up using Claimyr too after seeing it mentioned here. Really made a difference when I needed to clarify some things about my appeal process. Sometimes you just need to talk to a real person who knows what they're talking about.

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I might look into that if I have more questions come up. The regular phone system is pretty much useless.

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Same experience here. Spent literally hours on hold multiple times before giving up. These services exist for a reason - the regular system just doesn't work for a lot of people.

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I went through a similar situation with a hostile work environment and won my appeal. One thing that really helped was creating a timeline document that showed the progression of incidents - dates, what happened, who was present, and what actions I took each time. The judge appreciated having everything laid out chronologically. Also, practice explaining your story out loud beforehand so you can tell it clearly and concisely during the hearing. You sound like you have solid evidence with those HR emails and text messages. The key is showing that you exhausted other options before feeling forced to quit.

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