ESD says I'm not 'available for work' despite having part-time job - now they want $2900 back!
So frustrated right now! Been on partial unemployment since January while working a retail job 25 hours a week. Yesterday I got this crazy letter from ESD saying I'm DENIED benefits for the last THREE weeks (not just two like I expected) because 'information received indicates claimant is not available for work.' What?! I've literally been working AND looking for full-time work this entire time! I've reported all my hours and earnings faithfully every single week. Never missed a weekly claim. Always did my 3 job search activities. I don't understand how they could say I'm not available when I'm ACTIVELY WORKING already! The letter says I owe $2,900 back immediately. I'm freaking out because that money is long gone - paid rent and bills with it. I submitted an appeal online last night but it just says 'pending' on my account with no information about what happens next. Has anyone dealt with this ridiculous 'not available for work' issue before? How do I prove I'm available when I'm literally already working?! And does anyone know how long these appeals typically take before you get a hearing date? This is seriously keeping me up at night.
21 comments
Gianni Serpent
omg this EXACT thing happened to me last month!!! its completeley ridiculous how they do this. i was working 15 hrs a week at a grocery store and they said the same BS about not being 'available' even though i was already WORKING?!?! i think its some kind of automated flag in there system when something doesn't match up. did you change your work hours recently or maybe answer one of the weekly questions differently by accident?
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Ryder Ross
•The only thing that changed was my availability at work. My manager needed me to work mornings instead of evenings for 2 weeks, but I still put in the same number of hours. Maybe that triggered something in their system? But I don't see how changing shifts at your existing job makes you suddenly 'unavailable' for work!
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Henry Delgado
This is a common issue with the ESD system. What likely happened is that when you changed your availability at your current job, it triggered their system to think you're restricting your availability for ALL work. The key here is that "available for work" in ESD terms means you're available to accept ANY suitable work, any shift, any hours. When you appeal, you need to clearly explain: 1. You have been continuously available for full-time work 2. Your schedule change was temporary and didn't restrict your ability to accept other work 3. You've continued to perform your required job searches 4. You've accurately reported all earnings Bring documentation of your job searches and any emails about your schedule change if you have them. Appeals are taking about 8-12 weeks currently before you get a hearing date.
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Ryder Ross
•Thank you so much for this explanation! I had no idea changing shifts could trigger this. I'll definitely prepare all that documentation. 8-12 WEEKS though?? That's insane. Do they expect people to just not pay bills for 3 months while waiting?
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Olivia Kay
i had a similar thing last year but mine was cause i checked the wrong box on the weekly claim thingy. i accidentally said 'no' to being able and available for work on ONE WEEK and they tried to make me pay back like 4 weeks! like one mistake and they come at you with the hounds! definitely appeal and make sure to be SUPER clear on your availability. they're just looking for any reason to deny benefits. gotta love the system 🙄
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Ryder Ross
•I double-checked all my weekly claims and I definitely didn't make that mistake. I always answer 'yes' to being able and available. I'm starting to think it might be because I put in my notes one week that I couldn't work Sunday mornings due to childcare issues? But that's just ONE morning out of the entire week!
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Joshua Hellan
That's it!!! The Sunday morning note is almost certainly what flagged your account. ESD considers ANY restriction on availability as potentially disqualifying, even if it's just a few hours a week. It's completely unreasonable, but that's how their system works. I went through something similar when I noted I couldn't work Wednesday evenings due to a mandatory class I was taking to improve my job prospects. Ridiculous that trying to better yourself can get your benefits denied. For your appeal, I'd recommend focusing on how you're available for work 95% of the time and that a minor restriction for childcare on Sunday mornings shouldn't render you completely ineligible. Bring documentation about your childcare situation if possible. In the meantime, if you're desperate to reach someone at ESD to try to resolve this faster, I used a service called Claimyr (claimyr.com) that got me through to an ESD agent within 15 minutes when I was dealing with my appeal. They have a video showing how it works here: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. Saved me weeks of stress trying to get through on my own.
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Jibriel Kohn
•Does that Claimyr thing actually work? I've been trying to reach ESD for 3 weeks and can't get through. I'm suspicious of any service that claims to help with this stuff.
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Joshua Hellan
•Yes, it worked for me. I was skeptical too, but I was desperate after trying to call ESD for two weeks straight with no luck. Got connected to a rep in about 12 minutes. The agent was able to see notes on my account that weren't visible to me online, which helped with my appeal.
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Edison Estevez
Let me clarify something important about availability requirements that many people misunderstand: Under Washington unemployment law, you must be available for full-time work (40 hours per week) in your customary occupation during ALL the usual hours and days for that type of work. Any restriction - even saying you can't work Sunday mornings - can technically disqualify you. It seems unfair, but the law assumes that if you're collecting benefits, you should be willing to accept any suitable work. However, ESD does recognize certain reasonable limitations. For childcare, you can often get an exception if you can demonstrate: 1. You've made reasonable efforts to secure childcare 2. You're still available for a substantial number of jobs in your field 3. The limitation is temporary or outside normal working hours In your appeal hearing, focus on these points. Bring documentation of your childcare situation and emphasize how many hours/days you ARE available. The appeals process typically takes 8-14 weeks, but you can continue claiming while appealing (though if you lose, you'll owe that money back too). Don't miss any weekly claims while waiting.
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Ryder Ross
•This is really helpful, thank you! I didn't realize the requirement was so strict about full-time availability. My childcare issue is just temporary until my mom moves here next month to help. Should I mention that in the appeal? Should I still file weekly claims while waiting for the appeal hearing?
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Edison Estevez
•Yes, absolutely mention that the childcare limitation is temporary and will be resolved next month. That's exactly the kind of information that can help your case. Temporary restrictions are viewed more favorably than permanent ones. And yes, continue filing your weekly claims while waiting for the appeal. If you win your appeal, you'll only get paid for weeks you properly claimed. If you stop claiming, you'll miss out on those benefits even if you win the appeal later.
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Gianni Serpent
This whole system is SUCH a scam! They nitpick every little thing to try to deny benefits. My cousin said he couldn't work Tuesday evenings because of a medical treatment and they denied him for 6 weeks!!! It's like they WANT people to lie on their claims. So stupid. And then good luck getting through to an actual person to explain your situation. I spent 3 days calling non-stop before I got through.
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Emily Nguyen-Smith
•The system isn't a scam, it's just outdated and overloaded. They have specific rules they have to follow. Not saying it's perfect but they're not trying to deny people on purpose. Medical treatments actually qualify for an exception if properly documented.
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Gianni Serpent
•Maybe "scam" was too strong but cmon, denying someone because they need MEDICAL TREATMENT? That's messed up. And then making it nearly impossible to talk to someone? The system is designed to be frustrating so people give up.
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Ryder Ross
UPDATE: I tried calling ESD today to get clarity before my appeal and got disconnected FIVE TIMES after waiting on hold. This is so frustrating! I can't wait 12 weeks for a hearing with this hanging over my head. They're asking for immediate repayment of $2,900 I don't have. Does anyone know if they start collection actions while an appeal is pending?
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Emily Nguyen-Smith
•They usually pause collection during the appeal process, but you need to make sure your appeal is officially in their system. Check your eServices account - it should say "Appeal Pending" somewhere. If it doesn't show that status after a few days, you might need to resubmit the appeal.
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Joshua Hellan
After seeing your update about getting disconnected multiple times, I really do recommend trying Claimyr. I was in the same boat - disconnected constantly, couldn't get through for weeks. It's frustrating that we have to use a service just to reach a government agency, but it saved me so much stress. The peace of mind from actually talking to someone was worth it. Regarding collections - they typically don't start aggressive collections during an appeal, but they may send you notices. Make sure to respond to those notices by stating you have an appeal pending. Keep documentation of everything.
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Ryder Ross
•I might have to try that service. I've now called 8 times today and either get disconnected or told the queue is full. I'll check out that video link you shared. At this point I'd do anything to just talk to an actual human at ESD who can explain what's happening with my claim.
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Henry Delgado
Since you mentioned childcare issues, I want to add some specific advice for your appeal: 1. Washington state actually has a "parental obligation" provision that can allow for reasonable childcare-related restrictions. Emphasize this in your hearing. 2. When explaining your situation to the judge, be very specific about your overall availability. For example: "I'm available to work 38 out of 40 standard hours in my industry. My only restriction is Sunday 9am-12pm due to temporary childcare issues." 3. Bring documentation of your efforts to secure alternative childcare for those hours. 4. Be prepared to explain why this restriction doesn't significantly impact your employability in your field. The key is showing that your restriction is both reasonable and doesn't substantially diminish your ability to accept suitable work. Given that yours is just Sunday morning and temporary, you have a good chance of winning your appeal if presented properly.
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Ryder Ross
•Thank you! I didn't know about the parental obligation provision. That gives me some hope. I'll definitely prepare documentation showing I've been trying to find alternative childcare. I appreciate everyone's help with this - I was feeling completely lost when I first got that denial letter.
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