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The Boss

ESD claim showing 'disqualified' but documents say 'adjudication' - confused about my son's status

I've been helping my 23-year-old son with his unemployment claim, and I'm completely baffled. For the last 6 weeks, his claim status has been showing 'disqualified' when we check the main dashboard. However, when I clicked on 'load document' in his account, it says 'adjudication in progress'. This is so confusing! Is he disqualified or is his claim still being reviewed? We haven't received any letters explaining why he might be disqualified. He was laid off from construction work when the project ended, had enough hours, and has been doing all his job search activities. Does anyone know what this means or what we should do next? Should we keep filing weekly claims while this is happening?

This happens more often than you'd think. The 'disqualified' status on the dashboard is just a temporary placeholder while they're reviewing his claim in adjudication. The fact that documents show 'adjudication in progress' means his claim is still being actively reviewed and no final decision has been made yet. YES - he should absolutely continue filing his weekly claims during this time, even with the disqualified status showing. If they eventually approve his claim, he'll only get paid for weeks he properly filed for. Did he receive any fact-finding questionnaires or interview notices? Those usually come during adjudication.

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The Boss

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Thank you so much. That's a relief to hear. We haven't received any questionnaires that I know of - would those come in the mail or through his online account? Should we call ESD to check on the status, or just keep waiting? 6 weeks seems like a long time.

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the same thing happeend to me!!! showed disqualified for like 2 months but was really in adjutication. super confusing and i almost gave up filing. dontdo that! keep filing every week

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The Boss

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Thanks for sharing your experience. Did you ever find out why it was in adjudication for so long? Did you have to do anything special to get it resolved?

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Jasmine Quinn

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The system does this because technically you're "disqualified" until adjudication completes and they make a determination on your case. It's extremely confusing and poor design on ESD's part. Six weeks is unfortunately not unusual for adjudication, but it is on the longer side. Make sure your son checks BOTH his online account messages AND his physical mail daily, as ESD might send fact-finding questionnaires through either method. Missing these can further delay the process. Also, double-check that the employer provided accurate information about the separation reason. If they reported something different than "laid off due to lack of work," that could trigger adjudication. Construction layoffs are normally straightforward, but sometimes employers contest to avoid UI tax increases.

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The Boss

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I'll make sure he checks both places for messages. The layoff was definitely due to the project ending, but I'm not sure what reason the employer gave. Is there a way to see what information the employer provided?

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Oscar Murphy

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My nephew went thru this exact thing when he got laid off from his warehouse job. Showed disqualified the WHOLE TIME but was actualy in adjudacation. Took almost 7 weeks but they finally approved it and he got backpay for all the weeks!! Don't give up!!!

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Nora Bennett

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Calling ESD directly is your best option at this point. The adjudication process should typically be completed within 3-4 weeks, so reaching the 6-week mark indicates there might be something specific holding up the claim. The challenge is getting through to an actual agent who can see the detailed notes on your son's claim. I was stuck in a similar situation and tried calling for days with no luck getting through. I ended up using a service called Claimyr (claimyr.com) that helped me get through to an ESD agent within about 20 minutes instead of spending days redialing. They have a video showing how it works here: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Once I got through to an agent, they explained exactly what was causing the hold-up and gave me a timeframe for resolution. Definitely worth knowing what's actually happening rather than just waiting indefinitely.

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Ryan Andre

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I second this advice - you need to talk to an actual adjudicator at this point. Six weeks is too long to be in adjudication limbo, especially for what sounds like a standard construction layoff. Something else might be going on that needs addressing. Keep filing those weekly claims though!

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Lauren Zeb

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the esd system is GARBAGE!!!!! i spent 9 weeks with my claim saying disqualified when it was really in adjudication and nobody bothered to explain the difference. they expect us to somehow know their internal processes and terminology. such a broken system that makes people suffer while they take their sweet time reviewing basic claims!!! makes me SO ANGRY how they treat people who just need their benefits.

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I understand your frustration, but there is actually a logical reason behind this (though it's still confusing). Claims are technically in a disqualified status until they complete adjudication and make a determination. The system was designed with this default position. I agree they should make this clearer to claimants though.

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The Boss

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Update: I took everyone's advice and we kept filing weekly claims. We also managed to reach an ESD agent this morning (after many attempts). They explained that my son's claim is in adjudication because his employer reported the separation as "quit" instead of "laid off" when the project ended. The agent sent a message to the adjudicator to prioritize the case and said we should receive a fact-finding questionnaire within 3-5 business days. Thank you all for your help - at least now we know what's happening!

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Jasmine Quinn

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That explains everything! This is exactly why it's important to contact them. Employer reported separation reason discrepancies are one of the most common causes of adjudication. Make sure your son responds to that questionnaire IMMEDIATELY when it arrives and includes any documentation that proves it was a layoff (text messages, emails, etc). Glad you were able to get through and get some answers!

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