ESD adjudication results mixed - one approved, one disqualified - can I get backpay for those weeks?
After 7 long weeks my claim finally came through adjudication. I had two separate issues they were reviewing. One issue was disqualified and the other was approved just yesterday. Here's my problem - all my weekly claims during those 7 weeks have been marked as '$0.00' and 'disqualified' in my ESD account. I'm guessing this happened because they finalized the disqualification decision first before approving the other issue. I'm really struggling financially and was counting on that backpay for the 7 weeks. Does anyone know if those weeks are permanently lost? Or is there any way to have ESD review those weeks again since one of my issues was ultimately approved? I can't get through on the phone to ask an agent directly.
18 comments


Alfredo Lugo
The same EXACT thing happened to me last year!! The system makes no sense at all. I had 2 issues and one got disqaulified first, then everything showed $0.00. But then when the second issue got approved, NOTHING CHANGED! I called for 3 weeks straight and never got through. Eventually gave up and just moved on. Good luck though maybe you'll have better luck than me.
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Gianna Scott
•Ugh, that's so discouraging to hear. Did you ever try filing an appeal for those weeks? I'm wondering if that's even worth trying.
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Sydney Torres
You need to appeal the disqualification decision ASAP if you haven't already. You only have 30 days from the date of the determination letter. When you had two issues in adjudication, if one resulted in disqualification, all weeks affected by that issue will show as disqualified - regardless of the outcome of the other issue. However, if you successfully appeal the disqualification, ESD should review all those weeks again. Make sure your appeal clearly explains why you believe the disqualification was incorrect based on ESD rules. Include any supporting documentation that helps your case.
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Kaitlyn Jenkins
•This is correct. The key is that ANY disqualifying issue will make the entire week ineligible. Think of it like this: if you're 90% eligible but 10% disqualified, you're still disqualified for the whole week.
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Caleb Bell
idk if this helps but i was stuck in a similar situation in march. i couldn't get through to ESD at all - busy signals, disconnects, the whole frustrating mess! i finally tried Claimyr (claimyr.com) and they got me connected to a real ESD agent in about 40 mins. they have a demo video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 when i finally spoke with the agent, they explained that if the one disqualifying issue affects the same weeks as the approved issue, those weeks remain disqualified. BUT they also said sometimes the computer system doesn't automatically update everything correctly after multiple adjudications. the agent was able to review my specific case and make some adjustments. worth a try at least!
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Gianna Scott
•Thank you for this suggestion! I'll check out that Claimyr service. I definitely need to speak with a real person who can look at my specific situation. At this point, I'm willing to try anything to get clarity.
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Danielle Campbell
The weeks are probably lost unfortunately. If the disqualification was for something like not being able and available or refusing suitable work, it affects your entire eligibility for those weeks regardless of what else was happening with your claim. What were your two issues about specifically? That might help determine if there's any chance of recovery.
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Gianna Scott
•One issue was about job separation (which was approved) and the other was about a week where I had to travel for a family emergency (which was disqualified). I thought since the separation issue was resolved in my favor, I'd at least get benefits from all the other weeks when I wasn't traveling.
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Rhett Bowman
OK so here's the deal - with ESD, each week stands on its own. If you were disqualified for not being able and available during your travel week, that week is definitely gone for good. BUT!! All your other weeks should NOT be disqualified if your separation issue was approved. This sounds like an ESD system error that happens sometimes when multiple adjudications are happening simultaneously. The system often doesn't automatically correct itself when later decisions come in. You need to call and speak to a claims specialist who can manually review each week and potentially override the system's automatic disqualifications for weeks where only the (now approved) separation issue applied.
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Abigail Patel
•yes this!!! the exact same thing happened to my brother! ESD computers messed everything up and mixed the issues together. But he got it fixed when he finally talked to someone who knew what they were doing!
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Alfredo Lugo
WAIT A MINUTE!!!! I just realized something - I think I misunderstood your situation in my first comment. If your travel disqualification was for just ONE specific week, then only THAT week should be disqualified! The rest of your weeks should be reconsidered now that your separation issue was approved. Definitely fight this!!!! The ESD computers are notorious for screwing this up.
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Gianna Scott
•Yes! The travel issue was just for one week when I had a family emergency. All the other weeks I was fully available and completing my job searches. This gives me hope that maybe I can get those other weeks reconsidered!
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Sydney Torres
After seeing your clarification about the issues, I agree with others that this sounds like an ESD system error. Here's what you should do: 1. File an appeal specifically for the weeks that should NOT be affected by the travel disqualification 2. In your appeal, clearly state that your separation issue was approved and that the travel disqualification should only affect that specific week 3. Request that all other weeks be reconsidered based on the approval of your separation issue 4. Try to speak with an ESD agent who can manually review your claim Based on what you've described, you have a good case for getting most of those seven weeks of backpay, except for the travel week.
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Gianna Scott
•Thank you for this detailed advice. I'll definitely file that appeal right away. Should I also continue filing my weekly claims while this gets sorted out?
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Kaitlyn Jenkins
Always continue filing your weekly claims, even while appeals are pending! This is the #1 mistake people make. If you win your appeal but haven't been filing, you can't go back and claim those weeks later. Also, check your determination letters carefully. They should specify exactly which weeks were affected by which issue. If the disqualification letter only mentions the travel week, you have an even stronger case for getting the other weeks reconsidered.
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Gianna Scott
•Just checked my letters, and you're right! The disqualification letter specifically mentions only the week of March 12-18, 2025 as being affected by the travel issue. The approval letter for the separation issue covers my entire claim period. This seems like clear evidence that the other weeks should be paid!
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Rhett Bowman
Based on everything you've shared, you're absolutely entitled to backpay for 6 of those 7 weeks. This is a fairly common ESD system error that requires manual intervention to fix. Your determination letters are the smoking gun here - save those carefully! I would suggest two parallel approaches: 1. File the appeal as others have suggested (you have 30 days from determination date) 2. Try persistently to reach an agent who can fix this more quickly than waiting for an appeal The appeal is your safety net, but getting through to ESD directly could resolve this faster. Good luck and please update us on what happens!
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Gianna Scott
•Thank you all so much for the advice and support! I've started my appeal letter and I'm going to try reaching an agent tomorrow morning. I'll definitely update once I have any news. This community has been incredibly helpful when ESD's own information is so confusing.
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