For anyone else experiencing this issue who finds this thread later: The ESD IVR system was originally designed to handle about 2,000 calls per day, but since the 2024 aerospace industry layoffs, it's been processing upwards of 8,500 calls daily. This is why disconnections happen frequently during peak hours (10am-2pm). Best practices: 1. Call early (7:30-9am) or late (3:30-4:45pm) when volumes are lower 2. Have all your information prepared before calling 3. Use a landline if possible as cell connections can contribute to disconnections 4. If disconnected, wait 24 hours before calling again as your partial information may still be processing 5. Check your online account daily for status changes The system issues are scheduled for a major update in October 2025, which should improve these problems significantly.

I'm dealing with something similar right now! My claim has been stuck in "IVR Processing" for 2 days after the system disconnected me during the final employment verification step. Reading through everyone's experiences here is really helpful - it sounds like this is unfortunately pretty common with their outdated phone system. I'm going to follow the advice about waiting the full 4 business days before calling back and asking specifically for a "claim completion override" if needed. It's frustrating that we have to deal with these technical issues when we're already stressed about being unemployed, but at least it seems like there are workarounds. Thanks to everyone who shared their experiences and solutions!

One more thing to consider - if your new part-time job pays more than the old one, your weekly benefit amount might be reduced more than it was previously. The formula is that ESD deducts 75% of what you earn from your weekly benefit amount. So if your new job pays substantially more, you might end up with less unemployment benefits or none at all depending on your WBA.

I went through something very similar last year. The key is building a solid case before you quit. Here's what worked for me: 1. Send an email to the owner TODAY documenting specific incidents with dates. Something like "I'm writing to address ongoing workplace issues that are affecting my ability to perform my duties..." This creates a paper trail showing you tried to resolve it. 2. Keep detailed notes of every incident moving forward - date, time, witnesses, what was said/done, how it affected you. 3. If any coworkers witnessed the abuse, ask them to write brief statements or at least get their contact info in case ESD wants to interview them. 4. When you quit, do it in writing and clearly state "hostile work environment" as your reason. Be specific about the verbal abuse and unprofessional conduct. The good news is that with your WBA of $486 and new job paying ~$340/week, you'll still qualify for partial benefits once this gets resolved. Yes, adjudication sucks (mine took 6 weeks), but if you have documentation showing genuine harassment, ESD will likely approve your claim. One tip: during adjudication, keep filing your weekly claims and report your new job earnings accurately. If approved, you'll get back-paid for those weeks. Don't let them intimidate you into staying in an abusive situation - your mental health is worth more than avoiding some paperwork hassle.

Bottom line - minimum wage increases don't affect current UI benefits, but they can help future claims if your base period wages were higher because of the increase. Makes sense once you understand how the timing works.

This thread has been super helpful! I'm in a similar situation - been on UI for about 2 months and was confused when I heard about the minimum wage increase. Now I understand that my $421 weekly benefit won't change even though minimum wage went up. It's kind of a bummer that current claimants don't get any immediate help when cost of living goes up, but at least the system makes sense once you understand the base period calculation. Thanks to everyone who explained how this all works!

Good luck with your claim! Remember that even if the initial decision doesn't go your way, the appeals process gives you another chance to present your case with more time to gather evidence and prepare your argument.

I went through a similar situation last year - got terminated for alleged policy violations while dealing with severe anxiety. The key things that helped my case were: 1) Having documentation from my doctor about my mental health condition at the time, 2) Showing I had no prior disciplinary actions, and 3) Demonstrating the employer's evidence wasn't as clear-cut as they claimed. Washington ESD does consider mitigating circumstances, especially mental health issues that may have impaired judgment. Make sure to gather any medical records from that time period and be prepared to explain how your mental state may have affected your actions. The adjudication process was nerve-wracking but fair - they really do listen to both sides before making a decision.

Last thing - make sure your direct deposit info is correct in your account. I've heard horror stories of people waiting weeks for payments that were going to closed bank accounts.

From what I've seen, if everything goes smoothly you're looking at about 3 weeks total from filing to first payment in your account. But 'everything going smoothly' is the key phrase there - lots of things can cause delays.