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I'm going through something similar right now - filed in late March and still stuck in adjudication. It's incredibly frustrating not knowing what's causing the delay or how much longer it might take. I've been keeping detailed records of all my job search activities and filing weekly claims religiously, but the uncertainty is really getting to me. Has anyone had luck with that Claimyr service that Josef mentioned? I'm running out of savings too and might need to try anything that could help me get through to an actual person at ESD.
I haven't tried Claimyr yet but I'm seriously considering it after reading Josef's experience. It sounds like having someone actually look at your case can reveal issues you'd never know about otherwise. The fact that his employer disputed his hours and he had no idea until talking to an agent is exactly what I'm worried about. @Josef Tearle - do you remember roughly how much the service cost? At this point I m'willing to pay something reasonable if it means getting answers and potentially speeding up the process.
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Just to summarize for your friend: file the claim, be honest about what happened, provide any documentation of extenuating circumstances, and be prepared for possible denial but know she can appeal. Even if the odds aren't great, it's worth trying.
Perfect summary. I'll pass all this info along to her. Really appreciate everyone's help!
Good luck to your friend. Hope it works out for her.
I went through something similar last year. My sister missed work for 2 days without calling due to a mental health crisis and initially got denied benefits. But she appealed with documentation from her therapist and hospital records, and Washington ESD eventually approved her claim. The key was proving it wasn't willful misconduct but rather circumstances beyond her control. Your coworker should definitely file - even if it seems hopeless, stranger things have happened. The worst they can say is no, but if she doesn't try, the answer is automatically no.
That's really encouraging to hear about your sister's case! Mental health crises are definitely circumstances beyond someone's control. It sounds like having the right documentation made all the difference in her appeal. I'll make sure to tell my coworker that even if she gets initially denied, the appeal process could still work in her favor if she has any documentation to support extenuating circumstances.
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Just wanted to chime in as someone who went through the PFML process last fall - everything you're experiencing is unfortunately totally normal! The system is definitely not user-friendly. A few things that might help while you wait for approval: 1. Keep checking your email AND the messages section in your paidleave.wa.gov account. Sometimes they send updates through one but not the other. 2. If you haven't already, make sure all your documentation is complete. Missing or unclear medical certification is the #1 reason for delays from what I've seen. 3. The waiting is the worst part, but once you're approved everything moves much faster. I got my first payment (including backpay) within 5 business days of approval. 4. Start preparing now for weekly claims - keep a simple log of any work/income during your leave period, even if it's zero. Makes filing much easier later. Hang in there! The system is broken but it does eventually work. Your early morning call success gives me hope that maybe they're finally getting better at answering phones.
This is incredibly helpful advice, thank you! I'm definitely going to start keeping a work/income log right away - I hadn't even thought about that but it makes total sense. Quick question about the documentation - my doctor submitted the medical certification when I first applied, but I'm wondering if there's a way for me to check if ESD actually received it properly? I'm paranoid something got lost in their system and that's why it's taking so long. Did you have any way to verify your paperwork was complete during the waiting period? Also really encouraging to hear about the 5-day payment turnaround after approval. That takes some of the stress off knowing it won't be another long wait once I finally get the green light!
I'm going through the exact same thing right now! Just submitted my PFML application last week and the waiting is killing me. Reading through all these responses is actually really reassuring though - at least I know I'm not alone in finding this system completely confusing. Quick question for everyone who's been through this - did any of you have issues with your employer's HR department not knowing how PFML works? Mine keeps asking me questions I can't answer because I'm still waiting for approval, and they seem just as lost as I am about how this all coordinates with their own policies. Also @Jessica Nguyen - thanks for sharing your success story about getting through at 8am! I'm definitely going to try that strategy tomorrow morning. Fingers crossed I get as lucky as you did!
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I missed filing twice in a row earlier this year due to some personal issues and was able to backfile for both weeks without any problems. The system walked me through each week separately and I got paid for both. Washington ESD is pretty understanding about life happening - just make sure you have your job search documentation ready for each week you're claiming. You'll be fine!
That's really reassuring to hear from someone who's been through a similar situation! I was so stressed thinking I'd messed everything up permanently. Good to know the system handles multiple missed weeks well. I definitely have my job search activities documented for both weeks, so I should be all set. Thanks for sharing your experience!
I had a similar panic attack when I missed my first filing deadline about 6 months ago! The Washington ESD system is actually really forgiving about this - when you log in this Sunday, you'll see both weeks available to claim. The interface will guide you through filing for the missed week first, then the current week. Just make sure you have all your job search activities documented for both weeks since you'll need to report them separately. I got both payments in one deposit a few days later with no issues. Don't stress too much about it - they know life happens and one missed week definitely won't hurt your claim status!
AstroAce
I'm going through something similar right now - 7 weeks in adjudication with my former employer disputing my layoff claim. It's absolutely maddening how broken this system is. A few things that have helped me stay somewhat sane during this process: 1. Document EVERYTHING - every call, every message, every interaction with dates and times 2. Set up email alerts in eServices so you get notified immediately if anything changes 3. Join the Washington State Unemployment Facebook groups - there are people there who share real-time updates about which phone numbers are actually working 4. Consider reaching out to local news stations - they've been covering ESD delays and sometimes that public pressure helps The most important thing is to keep filing those weekly claims no matter what, even if it feels pointless. When your claim finally gets approved (and it will), you'll get all the back pay for those weeks. Has your claim status changed at all since January, or has it been completely stuck on "adjudication in progress" this whole time? Sometimes there are small status changes that aren't super obvious but indicate movement in the system. Hang in there - you're not alone in this nightmare.
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Saanvi Krishnaswami
I feel for you - 9 weeks is brutal and the lack of communication from ESD makes it so much worse. I went through a similar situation last year (though only 6 weeks, so I can't imagine how frustrated you must be at this point). A few things that might help based on what worked for others in my situation: - Try calling first thing Monday morning right at 8am - I had better luck getting through then vs later in the day - When you visit WorkSource (which definitely try!), ask them specifically if they can see whether a fact-finding interview has been scheduled in their system but the notice got lost somewhere - Keep screenshots of your eServices status with timestamps - if this drags on much longer you might need them for an appeal - Consider filing a complaint with the state auditor's office if WorkSource doesn't help - they track ESD performance issues The hardship documentation route mentioned above is definitely worth trying too. Even a late rent notice might bump you up in priority. It's infuriating that you have to jump through all these hoops when you've done everything right, but don't give up. Your claim will eventually get resolved and you'll get all that back pay. Keep us posted on how the WorkSource visit goes!
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