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I finally got through to ESD for my ABY request after using the eServices secure message option. I sent a detailed message requesting the alternate base year calculation and explaining why (similar job change situation). It still took about 8 business days for them to respond, but they actually called me to process the request. Might be worth trying both phone and secure messaging.
Great idea! I'll try the secure messaging option today. Did they ask for any specific documentation or just your explanation of the situation?
After helping you get an alternate base year calculation, the ESD representative will need to: 1. Review your wages in the alternate quarters 2. Recalculate your weekly benefit amount 3. Adjust any payments already made If approved, you'll receive a new monetary determination letter showing the updated calculation and benefit amount. This could take 1-2 weeks to process after speaking with them. Make sure to continue filing your weekly claims while waiting for this adjustment! The increased benefit amount (if approved) would be retroactive to when you first filed.
Thank you for laying out the process so clearly! I'll definitely continue filing my weekly claims. Is there a time limit for requesting this alternate base year, or can I request it any time during my benefit year?
Just went through this whole UI to PFML and back to UI nightmare and let me tell you the system is NOT set up for our situations AT ALL. My biggest advice is document EVERYTHING. Every call, every letter, every payment. My cousin's wife had her benefits completely messed up and they tried to say she got overpaid by $6,200 because their systems didn't talk to each other properly! She had to appeal and it took months to sort out. So keep good records!!!
Oh no, that sounds terrible! Thanks for the warning. I'll definitely keep records of everything. Did she eventually get it sorted out without having to pay back the money?
One final tip: When you restart your UI claim, in the "reason for separation" section, select "Not working - still attached to employer" and then in the details mention you were on PFML and are now able to work again. This helps prevent the system from thinking you have a new job separation issue that needs adjudication. You've already been approved based on your original job separation (the potentially illegal termination due to pregnancy), so you want to make it clear you're just continuing that same claim.
have you tried using the message center in ur esd acct? sometimes they answer faster there. but honestly phone is probably best for this cuz its about money. good luck getting thru tho lol it took me like 50 tries last time i had an issue
I did send a message yesterday through the portal but haven't heard back. You're right, this is probably something I need to talk to a real person about. Just wish it wasn't so hard to get through!
Just checking in - were you able to get this resolved? If you're still having trouble, you might also want to check if your local WorkSource office is open for in-person assistance. Sometimes they can help with these issues or at least connect you with the right ESD staff.
Update: I used the Claimyr service that someone suggested and finally got through to ESD! The agent confirmed my payment was rejected by the bank and is now back with ESD. They're reprocessing it to my new account and said I should receive it in 3-5 business days. Thanks everyone for your help!
my cousin works for esd (not saying which dept) and she says the appeals backlog is crazy right now because they had to train a bunch of new people. apparently theres a special code in their system for oah decisions that not everyone is trained to process. hang in there!
One important point I forgot to mention: If you're experiencing severe financial hardship (like potential eviction or utility shutoff), you can request an expedited processing of your OAH decision implementation. Call the ESD claims center and specifically ask for a "hardship escalation" for your appeal implementation. You'll need to provide some proof of the hardship, but it can potentially speed things up significantly.
That's extremely helpful information! My rent is due on the 1st and I'm definitely going to be short. Would an eviction notice qualifier for hardship escalation, or do I need to be further along in the process? I'll try calling tomorrow with this specific request.
A notice from your landlord stating rent is past due and eviction proceedings will begin if not paid by a certain date should be sufficient. You can also use final notices from utility companies or even a bank statement showing critically low funds if you explain your situation. The key is to be specific about the timeline and consequences when you request the hardship escalation.
One thing to keep in mind - make sure you check your correspondence tab in eServices regularly. Sometimes they'll send you additional questionnaires or information requests while you're waiting for the decision processing. If you miss responding to these, it could further delay your payments. Also, did the judge ask you to submit any additional evidence after the hearing? If so, the 30-day decision clock doesn't start until after they receive all requested evidence.
Good point about checking correspondence! The judge didn't request any additional evidence from me, so hopefully that means the decision can be made quickly.
After my appeal, I had to wait nearly 3 weeks for payment, but a friend of mine got hers in just 8 days, so it really varies. I think it depends on: 1. How complicated your case was 2. Whether your employer contests the judge's decision 3. Current ESD workload 4. If you have any other issues on your claim The most frustrating part is there's no good way to check the status during this waiting period. The online system just shows your original disqualification until suddenly it updates all at once when they process it.
my cousin works at worksorce and she said they had a big system crash on sunday night. something about a database update gone wrong. shes not in IT but thats what shes hearing from her manager
Based on your additional information about receiving benefits in 2023, it's very likely this is a new overpayment related to that claim period. This is important because: 1. You'll need to address both overpayments separately 2. The waiver criteria may be different for the 2023 claim vs. your 2021 claim 3. If approved for a waiver on one, it doesn't automatically apply to the other When you call ESD, make sure you get complete information about: - The exact weeks this new overpayment covers - The specific reason for the determination (failure to report earnings, job search requirements, etc.) - How this impacts your current repayment plan for the 2021 overpayment - Whether you can set up a consolidated repayment plan if both overpayments are valid Documentation is crucial here - write down the name of the agent you speak with and request that detailed notes be added to your file about your call.
One more thing to check - look at any messages in your eServices account. Sometimes ESD sends important notices there but doesn't email you about them. There might be more details about this new overpayment that could help you understand what's happening before you call. Also, when you do call, ask specifically if you qualify for an overpayment waiver based on financial hardship. Since 2023, ESD has expanded their criteria for waivers, especially for people already dealing with financial difficulties. If your income is below a certain threshold compared to your expenses, you might qualify to have some or all of the overpayment waived. Good luck and let us know how it goes!
did u try applying for hardship at ur school? sometimes they have emergency money for students about to be evicted
I didn't even think about that! I'll check with the financial aid office tomorrow. Thanks for the suggestion!
After my hearing (I won btw), the judge told me that school + work cases often come down to these factors: 1. Is your school schedule flexible? 2. Do you have a history of working while in school? 3. Have you turned down any work because of school? 4. Is your field of study related to your work history? Make sure you address all these points during your hearing. And be super direct - don't ramble or they'll get annoyed.
Thanks for the insider info! I've definitely never turned down shifts because of school - the issue is there aren't any shifts being offered. I'll make sure to be clear and direct about that.
Everyone's situation is different with ESD. When I applied after being laid off from my third job in a year, they ended up asking about ALL of my previous jobs and why I left each one. The adjudicator told me they're supposed to only look at the most recent job, but sometimes they look back further if they see a pattern they're concerned about. Just something to be aware of.
Thanks everyone for all the helpful responses! I'm going to go ahead and apply, making sure to be honest about all my job separations but focusing on the details of my most recent firing (no training, trying my best, etc.). I'll gather whatever documentation I can about the performance issues too. I'll update here if I run into any issues or if I get approved. Fingers crossed!
Connor Gallagher
One other thing to check - make sure your payment method is still set correctly in your account. Sometimes after the initial approval, the system resets payment preferences or there's a verification issue with direct deposit that isn't clearly indicated. If you're set up for direct deposit, consider temporarily switching to the debit card option to see if that resolves the issue. I've seen cases where this mysterious processing delay was related to payment method verification.
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QuantumQuasar
UPDATE: Finally got through to ESD this morning! The agent confirmed my weekly claims were stuck in an automated review queue because of a "system flag" that wasn't visible on my account. Apparently, there was some question about my job separation reason that had already been resolved during adjudication, but it somehow got flagged again for the subsequent weeks. She manually reviewed and processed both weeks right there on the phone. The payments should hit my account within 48 hours! She also made a note on my account to prevent this from happening with future weekly claims. For anyone else dealing with this issue - definitely call ESD directly and ask specifically about "hidden system flags" or "automated review queues" that might be holding up your payments. Don't just accept the generic "it's still processing" answer. Thanks everyone for your help!
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CosmicCowboy
•That's great news! This is exactly the kind of hidden system flag issue I was referring to. Glad you were able to get through and have it resolved. The fact that she added a note to prevent future occurrences is especially helpful - many agents don't think to do that.
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