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After reading your responses, I think your best bet is to get on the phone with an actual agent. They can see things in their system that don't show up in the portal. And since you've already sent multiple secure messages without response, calling is really your only option. I'd try early morning (right when they open) or try the Claimyr service mentioned above. Please update us when you figure out what's going on - this data point might help others facing similar issues.
You're right - I need to get an actual person on the phone. I'll try at 8am sharp tomorrow and if that doesn't work, I'll look into the Claimyr option. Thanks everyone for your help! I'll definitely update when I figure this out.
UPDATE: Finally got through to ESD this morning! Turns out there was a flag on my account because my former employer contested my eligibility (even though I was laid off). The weird thing is this wasn't showing ANYWHERE in my online account. The agent removed the flag, approved all my weeks, and said I should receive payment for everything within 48 hours. She also added a note so my future weekly claims shouldn't have this problem. What a relief!
I just wanted to add that when you file your new claim, make sure you answer the question about being in an approved training program as "No" since you've completed it. I made that mistake and it caused confusion in my claim. Also, don't forget to update your resume in WorkSource with your new skills and certifications - that will help with your job search and it counts as one of your weekly job search activities!
Just following up - were you able to get through to ESD? If you're still having issues, another option is to contact your state representative's office. They often have direct channels to ESD and can help escalate your case.
I tried that Claimyr service you mentioned and got through to an ESD agent this morning! It took about 40 minutes instead of days of calling. The agent confirmed I need to file a new claim and that I should upload my training completion certificate. They also said I might need to complete an adjudication interview about my training program but they'd try to expedite it. Thanks for all the help everyone!
ESD is such a joke in this state. they take MONTHS to review anything then demand you pay back thousands with barely any notice. the whole system is designed to frustrate people into giving up. and don't get me started on their "improved" website that crashes every other day.
Whatever you do, make sure you keep responding to the overpayment notice even if you can't reach anyone by phone. I ignored mine thinking I'd get it sorted out later and they ended up garnishing my tax return without warning! The 1099-G issue is less urgent but still important to fix before next tax season. I'd recommend a dual approach: 1. Schedule the in-person appointment as others suggested 2. Submit a formal appeal through eServices immediately 3. Contact your state representative (seriously - this worked for me when nothing else did) Good luck! Let us know how it goes.
Thank you for the warning about garnishment! I definitely don't want that to happen. I've submitted the appeal through eServices today and scheduled an appointment for next week (earliest available). I've never contacted my state rep before - did you just call their office?
Yes, I called my state representative's office and explained the situation. Their staff took my information and said they'd reach out to their ESD liaison. Within a week, I got a call directly from someone at ESD who had reviewed my case. Representatives often have dedicated contacts at agencies that can help constituents with problems that seem impossible to resolve through normal channels.
one thing im confused abt - i thought adjudication was only when theres a problem? why would they put u in adjudication if they ended up approving u without asking for more info? esd makes no sense sometimes lol
Common misconception. Adjudication doesn't always mean there's a problem that requires claimant action. It can simply mean ESD needs to verify information internally or is waiting on employer responses. Many claims go through adjudication and get approved without the claimant ever needing to provide additional documentation.
The real frustration is that they expect US to meet all their deadlines for weekly claims and job search activities, but THEY can take as long as they want with no communication or accountability. It's a completely one-sided system.
Benjamin Johnson
hey just wanted to say dont give up, eventually theyll fix it and ull get a big payment for all those weeks at once. keep doing the job search stuff and keep good records of everything. sucks but hang in there
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Victoria Scott
•Thanks for the encouragement. It's hard to stay positive when you're watching savings dwindle with no income coming in, but hearing that others got through this eventually helps.
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Mohammed Khan
Update? Were you able to reach someone at ESD? If your claim is related to a construction management layoff, they might also be verifying your work hours across multiple projects. Construction claims can be more complex because they often review multiple employers during the base year.
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Victoria Scott
•Yes! I used that Claimyr service and got through to ESD yesterday. You were right - my employer disputed the claim saying I was terminated for performance rather than laid off as part of the division closure. I've submitted emails proving the entire division was eliminated and 23 people were let go simultaneously. The agent escalated my case and said it should be resolved within 7-10 business days. Thank you everyone for the help!
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