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Tried calling ESD to ask this exact same question last month when my hours got cut. Spent DAYS trying to get through just to have them hang up on me when I finally reached a person. Finally used Claimyr (claimyr.com) and got through to an ESD agent in about 20 minutes. They have this video demo that shows how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. The agent confirmed that substantial reduction in hours (25% or more) is good cause for quitting. Worth checking out if you want direct confirmation from ESD about your husband's specific situation.
One more thing to remember - since your husband is going directly to new employment, this might never even become an issue unless he files for unemployment that includes that union employer in his base year. When you file for unemployment, ESD looks at your work history for the first 4 of the last 5 completed calendar quarters. So if he works at the new job for a while before ever needing to file, the union job might not even be in his base year calculation.
For future reference, these delays tend to happen around the same time every quarter - usually the third week of January, April, July and October when they do their system maintenance. I always budget a little extra cushion during these weeks just in case. Glad everyone's payments are coming through now!
UPDATE: I finally got through!!! Used that Claimyr service someone recommended and got connected to an ESD agent who transferred me directly to my adjudicator at 3:45pm! We had a quick 10-minute conversation about my disability accommodations, and she said everything looks good and she'll be approving my claim! Such a relief! Thanks everyone for your help!
An update would be great when your son figures out what the issue was! It helps others with similar problems. In my experience, most payment delays after approval are resolved within 2-3 weeks once you get through to the right person. The challenge is getting through their phone system.
UPDATE: Success! My son FINALLY got through to ESD this morning. Turns out there was an identity verification hold that wasn't showing up anywhere on his account. They needed him to upload his driver's license and social security card to verify his identity, which he did while on the phone. The agent said payments should process within 48 hours and include all backpay. The agent also mentioned this is super common right now due to increased fraud prevention measures. Thanks everyone for the advice! Special thanks to whoever suggested Claimyr - that's what finally got him through after trying for days.
Natasha Petrova
This is so frustrating! Something similar happened to me, though in my case it was quitting due to hostile work environment. The adjudicator completely misrepresented what I said. I wonder if they're overwhelmed and rushing through claims? One tip for your hearing - when I had mine, I wrote up a very clear timeline with dates and submitted it beforehand. The judge specifically mentioned how helpful that was. Be super concise about why you HAD to quit (no other options) and focus on the fact that caring for family with serious health needs is explicitly covered under good cause provisions. Also, start claiming weeks again right away if you haven't been. If you win the appeal, they'll only pay for weeks you've claimed, not automatically for the whole period. Found that out the hard way!
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Connor O'Reilly
•Thank you for the timeline suggestion! I'll definitely do that. And yes, I've continued filing weekly claims even after the denial just in case. Did you win your appeal? How long did the whole process take?
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Natasha Petrova
•Yes, I won! The whole thing took about 7 weeks from filing the appeal to getting the decision. The hearing itself was pretty straightforward - about 45 minutes total. The judge was much more reasonable than the adjudicator. I got backpay for all the weeks I'd claimed once the decision was final. Sending good vibes your way - it's stressful but stay persistent!
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Yara Khoury
I just reread your post and noticed you mentioned qualifying under 3 other reasons too - what were those? Might be helpful for others to know all the valid quit reasons!
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Connor O'Reilly
•Good question! Besides the family care reason, I also had: 1. Significant deterioration in work environment (they cut our team in half but expected same output) 2. Substantial reduction in hours (they reduced me from 40 to 28 hours right before I quit) 3. Workplace safety issues (building had black mold they refused to properly remediate) I focused on the family care reason because it was the most immediate trigger for my resignation, but any of these are valid "good cause" reasons under WA law. I'll mention all of them at the hearing just to strengthen my case.
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