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- Call the correct department
- Redial until on hold
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- Give you free callbacks if the ESD drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Not jury duty but I had something similar with a temporary gig. I estimated my earnings and was off by like $12. They put me in adjudication but it was actually resolved pretty fast - like 10 days. As long as you keep answering their questions and filing your claims you should be fine. The fact that YOU contacted THEM about it is hugely in your favor! They're not going after you for fraud over pennies when you literally tried to fix it yourself.
UPDATE: Just wanted to let everyone know that my adjudication was resolved yesterday! They adjusted my payment by the 75 cents and everything is back to normal. Thanks for all the reassurance and advice - especially about continuing to file my weekly claims during the process. For anyone finding this thread later, it took exactly 18 days for them to resolve my case.
yay! glad it worked out for you!! the ESD system is so stressful sometimes
This is a great outcome and typical for small, self-reported corrections. Thanks for updating the thread - it will help others who find themselves in similar situations.
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lol at everyone giving complicated tips. let me tell u what REALLY happens - ESD doesn't care if u get evicted. they take forever ON PURPOSE so people give up. my cousin works for DSHS and says the whole system is designed to be frustrating. the only thing that works is being a SQUEAKY WHEEL. call Every. Single. Day. use claimyr if u have to. email them constantly. message them on twitter publicly. contact ur rep. make noise until they deal with u just to shut u up. sad but true.
THIS!!! 100% accurate they literally TRAIN the workers to deny as many claims as possible theres quotas and everything its all a scam
This is not accurate. There are no quotas for denials, and the system isn't designed to be frustrating on purpose. It's understaffed and underfunded, which is a different problem. Spreading misinformation like this doesn't help anyone. The advice about being persistent is good though - polite persistence does work.
UPDATE: I wanted to thank everyone for their advice! I tried several approaches simultaneously: 1. Used Claimyr this morning and got through to an agent in about 15 minutes 2. Asked for the hardship expedited review 3. Also emailed my state rep The agent I spoke with was actually really helpful. She said my claim was flagged because my former employer didn't respond to their initial inquiry (typical). She submitted an expedited review request based on my hardship situation and said I should hear something within 72 hours. I'll update again when I know more, but I'm feeling much more optimistic now that I at least know what's happening. Thanks again for all your help!
That's great news! The 72-hour expedited review is definitely your best shot. Keep us posted on how it goes. And definitely still follow through with your state rep contact as a backup plan.
fingers crossed for u!! the waiting is the worst part
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So I'm an adjudicator with experience in the unemployment system (not in Washington though). Here's what's likely happening: After initial processing, claims with any issues go into an adjudication queue. When the agent "fixed" your claim, they probably just made notes in your file and either 1) put it back in the general queue or 2) assigned it to a specific adjudicator's workload. The problem is adjudicators typically have 100+ cases at any given time. They're supposed to work them in order received, but cases get prioritized based on various factors. When you call, your file gets a "contact" note, which sometimes bumps you up in priority. You need to specifically ask for: 1. The status of your adjudication 2. Who specifically is handling your case (get a name if possible) 3. Request a callback from that adjudicator within 48 hours 4. Ask if there's anything missing they need from you Be persistent but polite. The front-line agents have limited power, but they can add urgency notes to your file.
This is incredibly helpful insider information. Thank you! I'll definitely ask for all these specifics when I call back. Would you recommend calling first thing in the morning?
Yes, definitely call right when they open (usually 8am). The queue fills up fast. Monday and Tuesday are their busiest days, so Wednesday-Friday might be better if you can wait. And remember that the person answering isn't the one causing the delay - they're just the messenger, so staying calm helps them want to help you more.
I had a similar issue back in December and my determination letter was stuck for weeks! My cousin had good luck with contacting the ombuds office at ESD rather than the regular customer service line. They're specifically there to help with issues that aren't being resolved through normal channels. Might be worth a try?
This is good advice. The Office of the Commissioner has an ombuds department specifically for helping resolve prolonged issues. Their contact information should be on the ESD website under "Contact Us" then "Office of the Commissioner." They can often help when regular channels have failed.
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did they tell u why it was held up for 6 weeks in the first place? thats a crazy long time
The agent said it was a combination of things - first there was an employer response issue (his company initially contested the claim but then withdrew it), and then there was some confusion about his availability for work. But she didn't really explain why it took SO long, just kept apologizing for the delay.
If Monday comes and your status hasn't changed, when you call back, ask specifically about the "payment release date" - that's the technical term ESD uses internally. Sometimes the issues can be cleared but the payment needs to be manually released by a different department. Asking about the payment release date will get you more specific information.
That's great advice! I'll definitely use that exact phrase if we have to call again. Thank you!
Nia Johnson
Great advice. I'd also add that maintaining a claims journal with dates, times, and details of all your interactions with ESD can be invaluable. Washington law requires ESD to pay interest on significantly delayed benefits in some circumstances, but you need documentation to pursue this.
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Anastasia Sokolov
I had no idea about the interest payment requirement. I'm definitely going to start keeping better records. Thanks for all the help everyone - this community has been so much more helpful than anything I could find on the official ESD website!
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