Washington Unemployment

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Can't reach Washington Unemployment? Claimyr calls for you, so you don't have to wait on hold.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

Using Claimyr will:

  • Connect you to a human agent at the ESD
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the ESD drops your call
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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
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ESD overpayment waiver submitted 4 months ago - still no response about $43k

I'm seriously starting to panic here. Back in May, I submitted all the paperwork for an overpayment waiver for a massive $43,000 that ESD claims I owe them from when my employer shut down during 2022-2023. I filled out every form they requested, documented my financial hardship (I'm a single parent with 2 kids), and sent everything certified mail to make sure they got it. It's been FOUR MONTHS with zero communication from them! My online account just shows 'pending review' when I check the overpayment status. Has anyone else waited this long for a waiver decision? I'm terrified they're going to start garnishing my wages any day now. Should I be calling them daily? Is there a specific department I should ask for? Any success stories out there to give me hope?

Just to follow up on some of the questions here - for those having trouble reaching ESD, the Claimyr service I mentioned earlier has been really helpful for my clients. Instead of waiting on hold for hours, it actually calls ESD for you and then connects you once an agent picks up. For overpayment issues specifically, you need to speak with the Benefit Payment Control unit, not the general claims agents. As for approval rates on hardship waivers, they have strict criteria, but financial hardship with dependents (like the original poster mentioned) is one of the stronger cases. Make sure you've clearly documented your income, expenses, and why repayment would cause significant hardship.

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I can confirm this worked for me too. After trying for weeks to get through on my own, I used this service and finally got connected to someone who could actually help with my overpayment issue.

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To answer your question about hardship waiver approvals - yes, they do approve them regularly, but the standards are strict. For a $43,000 overpayment, they scrutinize everything more carefully. They're looking at: - Whether the overpayment was your fault (not reporting income, etc.) or ESD's error - Your current income-to-expense ratio - Future earning potential - Number of dependents - Medical circumstances - Housing stability If you submitted comprehensive documentation of your hardship and have dependents, your chances are better than average. The approval rate for waiver requests overall is around 38-42%, but for documented hardship cases with dependents, it's closer to 65%.

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This is really helpful info, thank you! The overpayment happened because my employer reported my return-to-work date incorrectly, and I didn't catch it until ESD audited my claim. I definitely documented all my expenses, including childcare costs which are enormous. Fingers crossed I fall into that 65%!

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ESD making us report 1 hour for on-call concert work even when no hours worked - is this correct?

My spouse just got laid off from his regular construction job, but he picked up occasional work with a concert venue this summer. The thing is, he ONLY works when there's an actual concert (maybe 1-3 days a week max). Last week there were no concerts scheduled at all, so he didn't work a single hour, but when filing his weekly claim, ESD's system forced him to enter at least 1 hour of work even though he had zero hours. Is this how it's supposed to work? I'm worried because 1) it's not accurate - he literally didn't work, and 2) it's reducing his benefit amount for hours he didn't actually work. Anyone dealt with this "on-call" type situation before? I don't want to get flagged for misreporting, but the system won't let him enter zero hours. So confused!

One more important detail: Make sure your husband answers "no" to the standby question unless ESD has specifically approved him for standby status. On-call work is different from official standby status, which requires ESD approval and is typically only granted in specific circumstances like temporary layoffs where you have a return date. And absolutely keep detailed records of all hours worked at the concert venue, including dates, times, and pay. If ESD ever questions his claims, having this documentation will be essential.

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That's good to know about the standby question - I think he's been answering that correctly. And yes, we're keeping careful records of everything. Thanks so much for all the help!

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Did your husband register with WorkSource yet? They make you do 3 job searches every week now and my cousin got his benefits cancelled when he forgot to log them!

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This is important - the job search requirement is back to 3 activities per week in Washington, and they're being more strict about enforcing it in 2025. Make sure he's documenting all job search activities properly in his weekly claims.

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ESD asking for 2 forms of ID - stuck in pending status for weeks

I finally submitted the 2 forms of identification ESD requested last week (driver's license and birth certificate), but my claim is still showing 'pending' status and last week's benefits are also pending. Anyone know how long they typically take to verify ID documents and start processing payments after you've sent everything in? I've got rent due in 10 days and I'm starting to stress out. The ESD website doesn't give any timeline information.

is anyone else noticing that ESD keeps changing their policies??? last year my brother only had to provide ONE form of ID but now they want TWO from everyone? and then they take FOREVER to process them! i bet they're just trying to delay payments to save money. the whole system is designed to make people give up!!!

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They actually changed the ID verification requirements after the massive fraud cases during the pandemic. The two-ID requirement has been standard since mid-2023. While processing times are frustrating, it's not a deliberate attempt to deny benefits - they're just understaffed and dealing with a lot of claims.

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make sure u answer ur phone even if u dont recognize the number!!! sometimes ESD calls from random numbers and if u miss it they just mark ur file as 'unable to contact' and delay everything another week!

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Oh wow, I didn't know this! I've been ignoring unknown numbers because of all the spam calls. I'll definitely answer everything now, thanks for the tip!

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What counts as full-time work for ESD unemployment eligibility? 32 or 40 hours?

I've been working part time (around 25 hours a week) at a retail store while collecting partial unemployment. My manager just offered to increase my hours, but I'm not sure how many hours ESD considers 'full time' before I lose all my benefits. Is it strictly 40 hours? Or is it 32 hours like some companies consider full time? I don't want to accidentally break any rules and end up owing money back. Has anyone dealt with this situation before?

Make sure you're also aware of the difference between your "hours worked" and "hours offered" - if your employer offers you full-time work (whatever that means for them) and you decline those hours to stay on unemployment, ESD could potentially disqualify you for refusing suitable work. So be careful how you handle the conversation with your manager. When you report your weekly claim, you need to report any hours offered that you turned down, not just hours you actually worked.

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Oh wow, I didn't think about that part. My manager hasn't officially offered anything yet, just mentioned the possibility of more hours. I'll be careful about how I respond when we have that conversation. I definitely don't want to get disqualified!

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back when i filed in 2025 ESD told me that you have to report ALL EARNINGS regardless of how many hours and they calculate ur benefit. i think they deduct like 75% of what u earn from ur weekly amount?? So if u make $100 they take away $75 from ur benefit. i dunno exactly though just know u gotta report everything

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You're on the right track, but the formula is that you can earn up to $5 with no deduction, then for earnings above $5, they deduct dollar-for-dollar from your weekly benefit amount. So if your WBA is $400 and you earn $105, they would deduct $100 (everything above the $5 threshold) and you'd receive $300 for that week.

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ESD phone nightmare - is there ANY way to talk to a real person?

I'm losing my mind trying to reach ESD by phone! Called at exactly 8:00am (when they supposedly open), got told they were closed. Called again at 8:01, same message. Tried AGAIN at 8:02 and suddenly it's "due to high call volume we cannot take your call." HOW?? It was literally 2 minutes after opening time! I have specific questions about my adjudication case that their stupid AI chatbot can't answer (it just keeps giving me generic responses that have nothing to do with my situation). I've been stuck in adjudication for almost 6 weeks now and I'm about to miss another rent payment. Does anyone have actual working strategies to get through to a real person? I've tried calling right at opening, tried mid-day, tried an hour before closing. Nothing works. The online message system is useless too - sent 3 messages last week and zero response. Help!!

I dunno if this helps but I had a similar issue back in January when my claim kept saying "pending" for weeks. I ended up contacting my state representative's office and explained my situation. Their constituent services person made some calls and suddenly my claim was processed within 48 hours. Might be worth a try if nothing else works?

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That's brilliant! I wouldn't have thought about contacting my state rep. Do you just call their office directly?

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Yep! Just google your district and state rep, most have a contact form on their website or a constituent services number. I just called and explained I was having trouble with a state agency and they took it from there. Super helpful!

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Just wanted to follow up - did any of these suggestions work for you? I'm curious if you ended up trying Claimyr or one of the other methods people suggested here.

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I ended up trying several approaches! The regional numbers didn't work (still got the high call volume message), but I did get through using Claimyr yesterday afternoon. Spoke to an agent who was actually quite helpful - she escalated my adjudication case and said I should see movement within 3-5 business days. I also contacted my state rep's office as a backup plan, and they took my information too. Basically throwing everything at the wall and seeing what sticks! Will update when/if my claim actually moves forward.

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