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Update to my earlier comment: Since you mentioned you're having trouble getting through on the phone, here are some additional tips: 1. Call right when they open at 8:00 AM (be dialing at 7:59) 2. If that doesn't work, try between 4:30-5:00 PM when call volumes sometimes drop 3. Use the online message center in your eServices account - specifically mention that you can prove your job search activities were entered correctly 4. If you have a WorkSource office nearby, visit in person as they sometimes can help resolve issues like this It's important to be persistent as this type of hold won't typically resolve itself without intervention. When you do reach someone, ask them to notate your account showing they've verified your job search activities to prevent this from happening again in future weeks.
any update? did u get thru to them?? im curious what happened cuz im worried this could happen to me too
Finally got through this morning! You were all right - it was a system glitch. The agent could see my job search activities in their system even though the automated verification process flagged them as missing. They removed the hold and said my account should update with the correct balance within 48 hours. What a relief!
Has anyone done the virtual WorkSource appointments? Are those faster to get scheduled than in-person ones?
UPDATE: I used Claimyr this morning and got through to ESD in about 15 minutes! The agent confirmed my WorkSource appointment was actually scheduled for next Wednesday but the notification email had an error. She resent it right away. Such a relief to have this sorted out! Thanks everyone for your help and advice.
I waited 9 WEEKS for my claim to move!!! Governor's office was no help at all for me. What finally worked was I sent a message through eServices every single day for a week straight, each time adding "Day X of message attempts" in the subject line. On day 7 someone finally called me. The squeaky wheel gets the grease sometimes!
I've sent 4 messages already over the past 6 weeks with no response. Did you say anything specific in your messages that seemed to finally get their attention?
I kept it simple but I was VERY specific about my hardship situation. I literally wrote about having to choose between medicine and food, and listed exactly what bills I couldn't pay because of their delay. I think the daily messages plus the escalating subject line ("Day 5 of urgent messages - facing eviction") finally got someone's attention. Good luck!
One more thing - when you call the Governor's office, ask them to create a "constituent services case number" for your inquiry. That way you can reference this case number in follow-up calls, which shows you're serious and keeping track. Follow up after 3-5 business days if you don't hear anything from ESD. The system works, but sometimes you need to be persistent and methodical.
Henrietta Beasley
my neighbor had something similar happen and what got her through the long wait for benefits was calling her utility companies, landlord, etc and explaining the situation. lots of places have hardship programs if you're waiting for unemployment to kick in. might be worth looking into before you're in a desperate situation?
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Theodore Nelson
•That's really good advice, thank you. I'll start researching what kind of hardship programs my utilities and apartment complex offer, just in case.
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Raúl Mora
One important thing to know is that if your employer contests your claim, ESD will schedule a fact-finding interview. This is when both you and your employer present your side of the story. Many people miss these calls because ESD often only gives a few days' notice, and if you miss it, your claim could be denied automatically. Once you file, check your ESD account and messages DAILY and answer any ESD phone calls even if you don't recognize the number. They often call from unmarked or blocked numbers. If you miss their call, there's usually no easy way to reschedule and it can add weeks to your claim processing time.
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Theodore Nelson
•I had no idea about this. Thank you for the heads up about the fact-finding calls. I'll make sure to answer every single call and check my account daily if I end up having to file.
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