


Ask the community...
Just curious - did you select "laid off" as your reason for separation from your current job? Sometimes people accidentally select the wrong reason which creates unnecessary adjudication.
One more thing to note - if your claim goes to adjudication, you'll likely receive a fact-finding interview request. This could be a phone call or questionnaire. Be completely honest, but frame your reasons clearly. For the job after your father's passing, emphasize the emotional impact and inability to perform work duties effectively. For the job you left for better opportunities, detail the specific improvements in pay, benefits, and working conditions. Most importantly, respond to ALL ESD communications promptly. Missing a fact-finding deadline can result in automatic denial.
Thank you for this advice! I'll keep a close eye on my mail and ESD account for any communications. If they do schedule a fact-finding interview, is it usually by phone or in person?
Most fact-finding interviews are conducted by phone. They'll schedule a specific date and time window when an adjudicator will call you. Make sure your phone accepts calls from unknown/blocked numbers during that time. If you miss the call, they typically try one more time before making a decision based on available information.
This whole system is DESIGNED TO BE CONFUSING!! They make these 'errors' on purpose so people give up claiming. I had THREE different ESD agents tell me THREE different ways to report holiday pay for WorkShare. One said report as worked hours, one said report as holiday pay, and one said don't report it at all!!! How are we supposed to know what's right when even THEY don't know?!?!
While I understand your frustration, the confusion is more likely due to WorkShare being a relatively specialized program that not all agents are equally trained on. The official ESD policy is clear: holiday pay should be reported as holiday pay, not hours worked. It affects your benefit calculation differently. If you encounter an agent who seems unsure, ask to speak with a WorkShare specialist specifically.
My company uses WorkShare too and I just went through this exact problem last month! What worked for me was leaving a detailed message in their eServices portal explaining the holiday pay situation. They responded within 3 days and manually processed my claim. Might be worth trying while you're also attempting to call.
my friend had a claim stuck forever last month and he went to his WorkSource office in person and they helped him figure out what was going on. might be worth trying if the phone calls aren't working??
UPDATE: I want to thank everyone who replied! Based on your advice, I: 1. Uploaded my old and new schedules showing the hours reduction 2. Found and uploaded an email where I questioned the reduction 3. Uploaded my final paystub 4. Contacted my state representative's office (they were super helpful!) 5. Used Claimyr to finally speak with an actual ESD agent The agent confirmed my documents were received and that my claim is being prioritized now. She said the hours reduction definitely qualifies as good cause, especially since I had documentation. The legislative inquiry seems to have helped too. The agent said I should see movement within a week! I'll update again when I hear more, but wanted to thank this community for the guidance when I was feeling completely lost.
Great to hear! Thanks for updating us. This is exactly why documenting everything in your work life is so important - you never know when you'll need it. Hope your claim gets approved quickly!
Amara Nwosu
When is your appeal hearing scheduled? Make sure you have all your documents ready at least 3 days before! And yes keep filing those weekly claims or you'll lose those weeks even if you win the appeal.
0 coins
Carmen Flores
•They haven't scheduled it yet - just got the confirmation that my appeal was received. The letter says it could take 30+ days just to get scheduled! I'm definitely going to keep filing weekly claims though.
0 coins
Mei Liu
Based on the additional details you've shared, I think your strongest appeal argument would be: 1. You were laid off first (provide documentation) 2. You moved for a qualifying family reason (partner's job) 3. You've been actively looking for work in your new location Also, contact the Office of Administrative Hearings (OAH) directly if you don't hear about your hearing date within 3 weeks. Sometimes appeals get lost in the system. Their number is different from the regular ESD line. Be prepared for specific questions about your job search efforts in your new location. The judge will want to know you've been actively seeking work since moving.
0 coins
Carmen Flores
•Thank you! This is really helpful. I'll make sure to document all my job search activities in Oregon very thoroughly. I've applied to about 12 positions since moving but have only heard back from 2 so far for interviews.
0 coins