Contested claims are the worst - that's why you're having a different experience than OP. When an employer contests, it automatically goes into the deeper adjudication queue that WorkSource can't help with. Those honestly need a full ESD agent who can review the evidence from both sides. But yeah, I've noticed WorkSource chat is hit or miss depending on who you get and what your specific issue is.

That makes sense. Wish they'd just tell me that upfront rather than keeping me in the dark. Thanks for explaining!

Ugh I know this feeling! My identity was stolen last year and it was a NIGHTMARE getting ESD to sort it out. Took me three months and I had to send in my passport, birth certificate, AND utility bills twice because they "lost" the first set. The adjudication is actually separate from the identity verification - they're two different departments. For the identity issue, you might need to go to a WorkSource office in person with your documents. That's what finally worked for me.

Thanks everyone for your help and advice. I'm going to try that Claimyr service tomorrow morning. I called WorkSource and they said they could see me next Tuesday for help with the identity verification, so at least that's something. I'm still submitting my weekly claims even though I can't log in (using the phone system). This whole experience has been so demoralizing - I've never needed unemployment before and had no idea it would be this complicated. I'll update once I hopefully get through to someone who can help.

LOOOOL at ESD. They expect us to surrive on NOTHING when benefits run out. I was on UI last year and when it ended they just cut me off. No help, no extensions, just DONE. The whole system is designed to fail us. Good luck with disability too - I hear they deny everyone the first time. The government doesn't care if we end up homeless!!!

Have you talked to DSHS about HEN (Housing & Essential Needs)? It's specifically for people who are waiting for disability decisions and have very limited income. Won't replace your UI but it can help with rent, utilities, and some basic needs. I got on it after my UI ran out while waiting for my disability hearing. You apply through DSHS and it's administered through local community agencies. Just another option to look into.

One more important thing: eligibility determination and identity verification are two separate processes that happen simultaneously. Many first-time claimants get caught up in ID verification issues that can delay benefits. Make sure you've uploaded clear photos of your ID documents in your ESD account, and respond immediately to any requests for additional verification. This alone can save you weeks of waiting.

when i filed last month it took 9 days exactly!!! just waiting was so stressful tho!!!!! hang in there!!!

Has anyone else noticed that the ESD website has been acting weird lately? Sometimes statuses show up incorrectly and then fix themselves a few days later. Maybe try clearing your browser cache or using a different browser to check your claim status again?

Based on everything you've shared, it sounds like you have multiple factors that could be causing the disqualification: seasonal work, partial week of work before layoff, and potentially a new employer who hasn't responded yet. This is exactly the kind of complicated situation where speaking directly with an ESD agent is necessary. Make sure to continue filing your weekly claims even while showing as disqualified. If your claim is eventually approved (which sounds likely based on what you've described), you'll be paid retroactively for all eligible weeks you've claimed. The important thing is maintaining an unbroken claim history while you get this sorted out.