Washington Unemployment

CommunityGovernment Services

Can't reach Washington Unemployment? Claimyr calls for you, so you don't have to wait on hold.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

Using Claimyr will:

  • Connect you to a human agent at the ESD
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the ESD drops your call
Fox KTVUABC 7CBSSan Francisco Chronicle


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Can the Governor's office speed up my ESD appeal hearing that's been pending since August?

I'm at my wits' end with this never-ending wait for my appeal hearing. My benefits got denied back in July, I filed an appeal first week of August, and here we are 5+ months later with NOTHING. Every time I call OAH they just say 'we're backed up' and 'you're in the queue.' Has anyone successfully contacted the Governor's office to expedite an appeal? My landlord is threatening eviction, and I've exhausted all my savings. At this point I'm wondering if writing to the Governor might actually help or if that's just going to waste more of my time? Anyone tried this or have other suggestions to speed up this ridiculous wait time?

my cousin works for the state (not ESD) and she says theres a HUGE backlog cuz they fired a bunch of judges or something last year. system is totally broken!!!!

0 coins

One last suggestion - if you do get your hearing scheduled soon, make sure you're fully prepared. The judge will only consider evidence presented during the hearing. Gather all relevant documents (employment records, communications with your employer, records of job search activities if that's relevant to your case). The preparation you do now can make a big difference in the outcome. Good luck!

0 coins

Thank you! I've actually been collecting everything in a folder since this all started. I appreciate the reminder about being prepared - this whole thing has been so stressful it's easy to forget the actual hearing is what matters most.

0 coins

Finally got ESD callback after 3pm - they actually fixed my daughter's claim!

After weeks of trying to get through to ESD, I discovered something that actually worked! Around 3:15pm yesterday, I decided to try the callback option one last time (I'd given up hope honestly). To my complete shock, they actually called back within an hour! The agent was super helpful with my daughter's claim that had been stuck for almost a month. She resolved two major issues on the spot and then transferred us directly to an adjudicator for the third problem. The rep mentioned something interesting - after a certain time in the afternoon, ESD stops taking incoming calls and just focuses on returning callbacks. So requesting a callback later in the day might actually improve your chances! Has anyone else had success with afternoon callbacks? This seems like valuable info for people struggling to get through.

I can confirm this afternoon callback strategy works. I spent months trying to get through in the mornings with no luck. Then I tried calling at 3:30pm, got into the callback queue, and received a call back the same day. The representative explained they have staffing dedicated to callbacks in the afternoon. She ended up resolving my adjudication issue on the spot and my payments started processing immediately. One important tip: make sure your phone accepts calls from unknown or blocked numbers. ESD calls often show up as "No Caller ID" and if your phone blocks these, you'll miss their callback.

0 coins

That's actually super helpful - I have unknown callers blocked! Changing that setting right now. Thank you!

0 coins

For anyone still struggling to reach ESD, here's a comprehensive approach that might help: 1. Try the afternoon callback strategy mentioned in this thread (request callback after 3pm) 2. Make sure your phone accepts unknown/blocked numbers 3. Check your eServices account for any alerts requiring action 4. Submit a secure message through the portal (sometimes they respond within 48 hours) 5. Contact your state representative if you've been waiting more than 3 weeks 6. Consider using Claimyr if you're in a desperate situation Also, always keep documenting your weekly claims even if you're waiting for adjudication. Once approved, you'll receive backpay for all properly filed weeks.

0 coins

This is an excellent summary! Wish I'd had this list weeks ago. One additional tip: if you get a callback but miss it, they usually try again once more within the hour. If you miss both calls, you have to start the process over again.

0 coins

Can I get a new 26-week ESD claim after my benefits expire? Struggling with base year hours at age 60

I've been laid off after 18 years at the same company and I'm hitting roadblocks with my unemployment. I'm 60 years old and struggling to even get interviews. I understand the regular UI benefits last 26 weeks, but I'm wondering what happens after that? Can I apply for another 26-week claim period once my current one expires? Also, if I haven't met the 680 hours requirement, can I use a different base year to qualify? I'm getting really anxious as my benefits will run out soon and my job search isn't going well despite applying everywhere that makes sense for my experience. I feel like employers see my age and toss my application. Any advice from people who've navigated this?

my mom got laid off at 59 and ended up starting her own business with her severance money! now she makes more than she did at her old job lol. maybe instead of looking for someone to hire you, you could be your own boss?

0 coins

That's amazing for your mom! I don't have much severance to work with unfortunately, and I'm not sure I have the risk tolerance to start something at this point in my life. But maybe there are some consulting opportunities in my field I could explore that wouldn't require much startup capital. Something to think about for sure.

0 coins

Just an important update regarding what I mentioned earlier - definitely talk to someone at WorkSource about the Commissioner Approved Training/Training Benefits program. If approved, you could get up to 26 ADDITIONAL weeks of benefits while you train for a new occupation, and you wouldn't have to look for work during that period. The Training Benefits program is specifically designed for people in your situation - dislocated workers who need to gain new skills. There are deadlines for applying though, so don't wait too long. You need to submit your application within your current benefit year, ideally well before your regular benefits run out.

0 coins

This is incredibly helpful information! I've made an appointment with WorkSource for next Tuesday to discuss training options. I'm going to research programs before then so I have a clear idea of what I want to pursue. Thank you so much for this guidance - it's giving me a much better direction than just continuing to apply for jobs that aren't calling me back.

0 coins

Do WorkSource requirements continue after stopping UI claims?

Quick question about WorkSource that's been confusing me. I've been on UI for about 2 months and regularly working with the WorkSource folks (attending their workshops, doing the follow-up appointments, etc). My job hunt is going well and I might not need to file claims much longer, but I'm wondering if WorkSource will still expect me to participate in their services after I stop claiming UI benefits? Do they continue to reach out even when you're no longer filing weekly claims? Or does the requirement to work with them end once you stop claiming? Just trying to plan ahead and understand my obligations. Thanks!

Just to add one important point that hasn't been mentioned: If you stop claiming UI because you found work, but then lose that job and need to reopen your claim within the same benefit year, you'll need to re-engage with WorkSource requirements. The benefit year typically lasts 52 weeks from when you first applied, even if you stop claiming for a while in between.

0 coins

That's really helpful to know - I hadn't considered that scenario. I'll keep all my WorkSource contact info just in case I need to restart my claim later in the benefit year. Thanks for pointing that out!

0 coins

To summarize what everyone's said and add clarity (I'm an employment counselor): 1. WorkSource requirements ONLY apply when actively claiming UI benefits 2. Once you stop filing weekly claims, requirements end immediately 3. You may continue receiving automated emails/calls for a while (systems take time to update) 4. You can still voluntarily use WorkSource services even when not on UI 5. If you reopen your claim in the same benefit year, requirements resume Also worth noting - in 2025, all UI claimants must complete 3 documented job search activities each week. WorkSource participation counts toward these activities but isn't always required depending on your situation.

0 coins

Thank you for the clear, professional summary! This thread has been incredibly helpful.

0 coins

ESD taking 100% of new UI benefits for old overpayment despite pending waiver - help!

Just when I thought things were looking up! After 2 months of job searching, I finally got approved for unemployment benefits last week. I was so relieved... until I checked my payment status and saw ZERO dollars hitting my account. Apparently ESD is taking 100% of my weekly benefit to pay back an old overpayment from 2023 ($4,700 remaining). Here's the worst part - I applied for an overpayment waiver nearly 6 weeks ago because I genuinely couldn't afford to pay it back (lost my house last year, currently staying with family). The waiver is still "pending review" according to eServices, but they're already garnishing 100% of my new claim! I called the collections department yesterday and the woman was INCREDIBLY rude. She basically said "there's nothing we can do while your waiver is pending" and then hung up on me mid-sentence. How is this legal?! How am I supposed to pay rent and buy food with literally $0 coming in? Has anyone dealt with this before? Is there any way to get them to take a smaller percentage until the waiver decision comes through? I'm desperate here.

One important piece of advice - whatever you do, keep filing your weekly claims even though you're not receiving any money. If your waiver is approved, they'll pay all those weeks retroactively, but only if you've been consistently filing each week. Also, be aware that overpayment waivers are currently taking 8-12 weeks to process according to what an ESD rep told me last week (I work with unemployment cases). So you'll need a plan to manage financially during this time.

0 coins

8-12 weeks?! That's insane! There's no way I can survive that long with zero income. I'll keep filing my claims, but I'm definitely going to be aggressive about getting the recoupment percentage reduced in the meantime. Thank you for the heads up on the timeline.

0 coins

UPDATE: I filled out the hardship form and cited WAC 192-230-100 as someone suggested. It took three phone calls (using Claimyr to get through), but they finally reduced my recoupment rate to 40%! Not ideal but at least I'll get some money while waiting for the waiver decision. Thanks everyone for your help! I'll update again when I hear about my waiver.

0 coins

That's great news! 40% is actually better than many people get. Keep all your documentation and be prepared to follow up if they don't implement the change on your next payment.

0 coins

so happy for u!! at least its something! the system is still broken tho

0 coins

Prev1...20502051205220532054...2231Next