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My sister works at a WorkSource office (not ESD directly but they work with them) and she says they've been super backed up lately because of some seasonal construction layoffs. She mentioned something about their system doing maintenance overnight too, so maybe filing at midnight actually puts you at the back of the line for the next day's processing?
Of COURSE they don't tell us about system maintenance or slow periods. Just another way they make it harder to get benefits we've EARNED. They should be required to post processing times on the website so people know what to expect!!
UPDATE: My claim finally moved from "processing" to "pending" this morning! So it took about 3 days total. I also got a notice that I need to complete an identity verification interview, which is scheduled for next week. Thanks everyone for the advice and help!
Great news! For the identity verification interview, make sure you have your driver's license/ID, social security card, and at least one recent pay stub ready. They'll likely ask you to confirm details about your previous employers and wages too. If you prepared all this in advance, these interviews usually only take about 15 minutes.
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when i had this happen the esd lady told me they only care about employers in your "base year" which is like the last 5 quarters or something before you filed. so if that old job was before your base year it doesnt even matter. but yeah call and make sure the right info is there about your recent employer thats the important part
That's exactly right. The base year is the first 4 of the last 5 completed calendar quarters before you filed your claim. Only employment during that period affects your claim. If your old employer falls outside that timeframe, they're irrelevant to your current claim.
I had a kinda related issue whre ESD kept sending letters to an employer I worked at for like 3 weeks as a temp job. They were suuuuper confused and kept calling me about it even tho I had a full time job after that for 2 years which was the one that actually laid me off! The system is so weird sometimes lol. But I eventually got it sorted by talking to an agent on the phone who fixed it in their system.
Glad you got it sorted out! I'm going to keep trying to reach someone. I've been trying all week without success but I'll try early Monday morning when they first open. Thanks everyone for the help and advice!
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mine took 7 weeks back in november and i have a straightford claim!!! it's all about how backed up they are honestly. some weeks they process faster and sometimes slower. just keep filing your weekly claims and eventually it will process. sucks but thats how it is with esd
yep same exp here! was told 6 wks ended up being almost 9!! the system is totally broken
One additional piece of advice - if you've been in adjudication for more than 6 weeks, you should contact the Office of the Unemployment Insurance Ombuds. They can often help get things moving if your claim has exceeded the standard timeframe. Their contact form is on the ESD website under 'Customer Service'. Also, document every attempt to contact ESD (date, time, who you spoke with if anyone). This can be helpful if you need to escalate your case later.
I hadn't heard about the Ombuds office before. I'll definitely keep them in mind if this stretches beyond 6 weeks. I appreciate all the helpful advice from everyone. It's still frustrating to be looking at such a long wait, but at least I have a better understanding of the process now and some options to try. I'll update this thread if anything changes with my claim status.
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Just a quick update - I checked with a colleague who specializes in overpayment issues, and she confirmed that ESD is currently taking about 3-4 weeks to process refunds after waiver approvals. The small $83 deposit is likely what they call a \
Toot-n-Mighty
btw make sure u keep filing ur weekly claims during all this waiting or you'll have to start all over again
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Anderson Prospero
•Yes! I've been super careful about that - filing every Sunday morning first thing. Thanks for the reminder though!
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Aiden O'Connor
I went through this exact thing in February! The 2-day wait is just bureaucratic procedure. After that, they'll escalate your claim, but don't sit back and wait! I kept following up every 3 days with both the Governor's office AND my state representative. Eventually my rep's office assigned me a caseworker who had direct contacts at ESD. My claim was fixed 9 days after initial contact with the Governor's office, but I honestly think it was my state rep who made it happen faster. One thing to keep in mind: the escalation just gets someone to look at your claim sooner, it doesn't guarantee approval. Whatever issue put you in adjudication still needs to be resolved. Make sure you've uploaded all requested documents to your ESD account!
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Anderson Prospero
•That's a really good point about contacting my state rep too! I hadn't thought of that. And I've definitely uploaded everything they asked for (employment verification, ID docs, etc.) so hopefully once someone actually LOOKS at my claim it will be approved quickly. Thanks for sharing your experience!
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