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UPDATE: Just wanted to let everyone know that the full payment hit my account this morning! It was exactly what the agent said it would be. Thanks for all your help and reassurance - you saved me a lot of anxiety!
I had almost the exact same situation in January. Governor's office said I'd get a call the next day, and nothing happened. I waited 3 days, then called the Governor's office back. They apologized and escalated again. Got a call from ESD the next morning at 8:15am, and they resolved my adjudication that same day. My advice: be persistent with the Governor's office. They're actually trying to help, but sometimes your request falls through the cracks on the ESD side. Good luck!
btw if ur really down to ur last $47 u should call 211 right away they can connect u with emergency rent assistance while ur waiting for unemployment to come thru
I had something similar happen (not as extreme though) and what worked for me was contacting my state representative's office. They have staff specifically assigned to help constituents with state agency issues. They contacted ESD on my behalf and got it fixed within a few days when I'd been trying for weeks on my own. Don't give up!
That's encouraging to hear! I'll find our representative's contact info right now. Did you call or email them initially?
UPDATE: You all were right! It was a system error. After trying everything (calling repeatedly, messaging through the portal, contacting our state rep), we finally got through to someone at ESD by calling the governor's office. They had a liaison who escalated it to someone with higher access at ESD. They reversed the bogus $26K charge completely AND processed the refund for the money they'd been taking from his benefits! The money should be deposited next week. I'm incredibly relieved but also disturbed by how easy it would have been to just give up and accept their mistake. The ESD rep actually told us this has been happening to other people too after appeals - the system incorrectly doubles or triples overpayment amounts instead of removing them. For anyone else facing this nightmare: DOCUMENT EVERYTHING, be persistent, and don't be afraid to go straight to the governor's office if needed. Thank you all for your support and advice!
This is excellent news! I'm so glad you got it resolved. The governor's office route is often underutilized but can be very effective for ESD issues. Thanks for coming back to update us - this information will help others in similar situations.
NeonNebula
One more option to consider is reaching out through the ESD website's technical support contact form (not the regular eServices messaging). Sometimes technical support can escalate issues to claims specialists when they see patterns of problems. Be sure to include: 1. Your claim ID 2. The exact dates of all pending weeks 3. Any error messages you've received 4. Screenshots of your claim status page if possible Also, when did you last verify your identity through ID.me? Sometimes claims get stuck when ID verification expires, even if you previously verified successfully.
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Omar Hassan
•Thanks for these specific tips! Just submitted through the technical support form with all the details you suggested. And I verified through ID.me when I first applied in February, haven't been asked to do it again since then.
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Sean Kelly
Based on everything you've shared, this sounds like your claim might be stuck in the automated adjudication queue. With the information you've provided, here's what I'd recommend in order of effectiveness: 1. Continue with the state representative outreach you've already started 2. Visit WorkSource in person (call first to confirm they have ESD staff as others suggested) 3. If those don't work within a week, consider a service like Claimyr that another user mentioned - many people in this forum have reported success with it 4. As a last resort, you can request an official appeal of your pending status, which forces ESD to review your claim, but this can sometimes take even longer Hang in there, and please update us on what ends up working for you!
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Omar Hassan
•Thank you for this clear action plan! I'm going to follow these steps exactly. Will definitely post an update once I get this resolved (hopefully soon). Really appreciate everyone's help here.
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