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For responding to those ESD letters, I've found it helpful to both upload documents AND call in (if you can get through). The key is to make sure your responses are associated with the specific issue ID number on the notice. Each adjudication issue has a unique identifier, and if you don't reference it correctly, your response might not get matched up properly.
This entire system is BROKEN!! I had my claim flagged FOUR TIMES last year for absolutely no reason. Each time I had to jump through hoops to prove I'm really me. Meanwhile I couldn't pay rent and nearly got evicted. And guess what? The landlord doesn't care that ESD's system is messed up! They just want their money! The fraud department will promise you the moon but don't hold your breath. Document EVERYTHING and be prepared to call them every single day until it's fixed.
UPDATE: For anyone following this thread or experiencing similar issues - ESD just released a statement acknowledging the problem with their fraud detection system. They're implementing a fix over the next 3-5 business days and have added additional staff to the fraud department. Claims flagged by this specific error should be prioritized for review. Make sure you keep filing your weekly claims even if payments are paused.
I know this doesn't help with your current situation but my brother has been roofing for 12 years and he got tired of the winter layoffs so he now works for a company that does interior renovations during winter months. Maybe look into something like that for next year so you don't have to deal with ESD's ridiculous standby rules? Just a thought... good luck either way!
Just wanted to check back - did you get any resolution to your issues? Were you able to get the standby extended or get your identity verification processed?
A bit of good news actually! My boss submitted the proper paperwork with a projected return date (he just estimated 6 weeks from now), and my standby got approved yesterday. Still waiting on the identity verification though. I'm going to try that Claimyr service someone mentioned to see if I can get through to a human who might be able to expedite it. Thanks for checking back!
i tried claimyr after seeing it mentioned here. just wanted to say it actually worked for getting through to esd. waited like 15 min instead of never getting through at all. agent fixed my issue with missing work history that was holding up payment. the chat works for some people but if you need actual esd this was faster
forgot to say in my last comment - my issue was similar to yours, needed to submit verification documents. the worksource chat told me what docs i needed but couldnt actually fix my claim status, needed ESD for that part
Lia Quinn
One other thought - check your spam/junk email folders carefully. ESD has been sending some communications from new email domains in 2025 as part of their system upgrade, and many email providers are flagging them as spam. I've seen several cases where claimants missed important adjudication interview notices because they went to spam, which then caused extended delays in processing.
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Zane Gray
That's a great point! I just checked all my spam folders going back three months and unfortunately don't see anything from ESD that I missed. But I'll keep checking daily and also adjust my spam settings to make sure I don't miss anything going forward.
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