Need ESD security department phone number for identity verification issue

There isn't actually a direct number for the security department that claimants can call. It's super frustrating! When they flag your account for ID verification, you have to call the main ESD number (800-318-6022) and specifically tell them you're calling about an identity verification issue. They should transfer you to the right department. What worked for me was calling right when they open at 8am.

I went through this exact nightmare last month. The "security department" isn't something you can call directly - it's an internal team that handles ID verification. You need to get through to a regular agent first who can then transfer you OR escalate your case to them. I finally got through using Claimyr (claimyr.com) - they have a system that holds your place in line and calls you back when an agent is available. Saved me hours of frustration! They have a video demo here: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3

If ur dealing with identity verification u need 2 upload ur docs asap thru ur esd account. Click on the 'upload documents' section. I had 2 submit my driver license, ssn card, AND a utility bill 2 prove my identity. Do that BEFORE calling again or they'll just tell u to do that anyway. security dept reviews those docs!

The ESD system is COMPLETELY BROKEN by design!!! They make it impossible to reach anyone because they don't WANT to pay out benefits. I spent TWO MONTHS trying to get past this "security review" garbage. There is NO direct number - that's the WHOLE POINT! They tell you to call a department that regular people can't actually reach. It's a SCAM to delay your benefits until you give up!!!

i had the same problem last year when my identity got flagged. ended up waiting 9 weeks total. never found a direct number but eventually got through on the main line. the lady who helped me said they got backed up with fraud cases

There's a specific process for identity verification issues. Here's what you need to know: 1. There is no direct public number for the security department 2. You must call the main ESD number (800-318-6022) 3. When prompted by the automated system, select the option for claim questions 4. When you reach an agent, specifically state you have an identity verification issue that needs escalation 5. They can either transfer you or note your account for expedited review Timing matters - try calling Tuesday-Thursday between 8:00-8:30am or 4:00-4:30pm when volumes are typically lower. Make sure all your documents are already uploaded in your eServices account before calling.

I just wanted to follow up - were you able to reach them? I know how stressful this waiting period can be, especially with bills piling up. If the morning calling isn't working, definitely consider that Claimyr service I mentioned. It's what finally got me through after weeks of trying.

One more thing to try - send a message through your eServices account specifically asking about the status of your identity verification. Sometimes that can flag your account for review. Just be super specific in the subject line like "Urgent - Identity Verification Hold - 5 Weeks Without Benefits" - that helped in my case!

i hate to say this but my claim was stuck for almost 3 months!! i called every day for weeks. then i contacted my state representative's office and suddenly my claim was fixed in 2 days. might be worth trying if nothing else works