One more tip: after you finally get through to someone, ask for their direct extension number. Many agents will give you their direct line if you've had an ongoing issue, which lets you bypass the main system in the future. Also, be sure to document everything - the date/time of your call, who you spoke with, and what they told you. This can be extremely helpful if you need to escalate your claim later.

UPDATE: I finally got through! I used the tips about calling at 7:58am and selecting the payment issue option. Still had to wait 67 minutes on hold, but eventually spoke with someone who was actually really helpful. My claim was stuck in ID verification (even though I uploaded all my documents weeks ago), and they were able to push it through to the next step. Thank you everyone for your help! For anyone facing the same issue, persistence is key - and those early morning calls really do make a difference.

when i had this problem i just kept uploading my documents every few days and eventually it cleared. i think sometimes they just miss seeing them the first time because of how many they're processing

Just checking in - any updates? Were you able to get your ID verification cleared?

Anyone know if this delay affects standby status too? I'm on standby with my employer and worried this might mess up my return to work date somehow.

UPDATE: Mine finally changed to 'paid' status this morning! So it took about 48 hours instead of the usual 24. Just wanted to let everyone know in case you're still waiting on yours.

Update: I finally got through to ESD this morning! The representative explained that my claim was flagged because my previous employer filed some quarterly tax documents late, which made it look like I was working during weeks I claimed benefits (I wasn't). She said this is happening to a lot of people right now. I've uploaded my final paystub showing my last day of work, my termination letter, and my ID documents. They said it could take 3-4 weeks to review everything but she put a note in my file that I've responded to the letter. Such a relief to know what's actually going on! Thank you everyone for your help and suggestions. This community is amazing!

I got through too, finally!! In my case they said my employer reported different quarterly wages than what I had reported on my weekly claims. I explained that I had reported everything correctly based on when I was actually paid, not when the employer processed their quarterly reports. The agent said that's a common issue and told me exactly what to send in. They also put a hold on any collection activity while my case is being reviewed. Feeling so much better now!

my freind called our state rep's office insted of governor and got his claim fixed in like 2 days! find your rep here https://app.leg.wa.gov/districtfinder/ mabye try both?

I had success with the governor's office after my claim was stuck for 9 weeks. The number is 360-902-4111. They took my information and within a week, ESD called me to resolve my issue. Just be prepared with your claim ID and a clear explanation of the problem. They can't work miracles, but they definitely can get someone at ESD to actually look at your claim instead of letting it sit in the system forever.