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Did you check your eServices message center? Sometimes they send instructions there about what you need to do for the old claim. Might save you a phone call.
Just to give you some hope - I finally got my claim processed after dealing with a similar issue. From disqualification letter to benefits being paid took about 10 days once I was able to speak with someone. Hang in there!
My cousin works in IT (not for ESD) but he says most government websites are running on ancient systems and whenever they try to update security it breaks something else. Not surprised this is happening right when they're probably doing end of quarter updates or whatever.
Glad to hear the SAW portal workaround solved it for you! For anyone else still experiencing issues, ESD just posted on their website that they're aware of the login problems affecting some users and expect to have it fully resolved by tomorrow. They've extended the weekly claim filing deadline by 2 days this week to accommodate for the technical difficulties.
Where did you see this?? I just checked their website and Twitter and don't see ANY announcements about the problems or extended deadlines??
Make sure your friend completes her weekly claims even while waiting for the initial determination! My brother almost lost out on back benefits because he didn't realize you need to keep filing every week even before they decide if you qualify. Also tell her to be ready to provide documentation about both the pension amount and which company it comes from.
One more important thing for your friend to be aware of: once she starts receiving unemployment benefits, she'll need to complete three job search activities each week and document them. Even though she's at retirement age, if she's collecting unemployment, ESD will expect her to be actively seeking work that's similar to her previous position. Make sure she knows to keep detailed records of all job search activities.
Yes, you should restart your weekly claims immediately. You may have lost those 3 weeks unless you can show good cause for not filing (and 'I didn't know I had to' usually doesn't count as good cause). The requirement to file weekly continues throughout the appeal process - think of it as preserving your potential eligibility while your case is decided.
I had a similar experience but with a different outcome. My overpayment was because ESD initially approved me for $684/week but then recalculated 6 months later and said I should've only gotten $425/week. Had to pay back over $5,000! Judge said since I received more than I was eligible for, even though it was their calculation error, I still had to repay it. I did get a payment plan though. Really depends on the specific reason for your overpayment.
Saanvi Krishnaswami
Final update: The money hit my BECU account this morning, exactly 6 business days after approval. Timeline breakdown: Thursday: Approval Friday-Monday: Anti-fraud hold (2 business days) Tuesday: Status changed to "Paid" in eServices Wednesday: Nothing Thursday (today): Funds available in my account Thanks everyone for the help! For anyone finding this thread later, just know that "2-3 business days" is definitely the best-case scenario.
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Demi Lagos
Thanks for coming back to update us! That's really helpful to have a real timeline example. Glad you finally got your money!
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Saanvi Krishnaswami
•No problem! This forum was super helpful to me so wanted to pay it forward.
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