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UPDATE: Just wanted to let everyone know what worked. I used Chrome browser and clicked on "Apply for unemployment benefits" instead of trying to restart my claim. Had to go through the whole application process again with all my employment history, but it went through! The system accepted my new claim and now I'm able to file weekly claims again. Thanks everyone for your help!
Quick tip that might help others with similar issues - I recently learned that ESD's system treats claims differently based on how they ended. If your previous claim ended because you returned to work (voluntary stop), it's handled differently than if your benefits were exhausted or if your benefit year expired. If anyone reading this is trying to restart after voluntarily stopping claims mid-year, you actually CAN use the restart button as long as you're still within your benefit year. Just another quirk of the system that's not clearly explained anywhere on their website.
Based on your last comment about marking unavailable for a doctor's appointment, that might be the issue. While it seems minor, ESD's system can flag this. Your appeal should specifically address this, explaining that a brief medical appointment doesn't make you unavailable for work in general (courts have upheld this interpretation). For the appeal, I recommend: 1. Be very specific about dates and times 2. Explain your overall availability for work 3. Reference any job search activities you performed that week 4. Include any communications with potential employers An Administrative Law Judge will review your case, and having detailed documentation will help tremendously.
when i had my appeal last yr the judge person was actually really nice. they overturned my disqualification bcuz ESD made the mistake not me. took like 6 weeks tho from when i filed appeal till hearing. u might get lucky and they fix it before hearing happens. keep checking ur online account everyday for updates!! sometimes they dont even notify u when things change
That's good to hear. 6 weeks is a long time though... I'm going to see if I can get through to them by phone using that Claimyr thing someone mentioned while also filing the appeal as backup. Can't afford to wait 6 weeks with no income.
Another thing - check your spam folder EVERYDAY! I missed an important ESD email asking for additional documents and it delayed my claim by 3 weeks. Their emails sometimes get filtered out by Gmail and Outlook.
Amara Okafor
have u checked ur claim status online? sometimes they need more info but dont actually tell u
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Aaliyah Jackson
•Yeah, I check every single day (probably too often honestly). It just shows "Adjudication In Progress" with that pending issue labeled "Employment Separation" but nothing about missing documents or information.
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Amara Okafor
•oh that sucks, mine had a little alert that said they needed paystubs but never emailed me about it lol. esd is such a mess
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Aaliyah Jackson
UPDATE: I finally got through to ESD! First, thank you all for your suggestions. I ended up using Claimyr this morning and got connected to a real person in about 30 minutes. Turns out my former employer never responded to ESD's verification request (despite telling me they had). The agent was able to mark it as "employer non-responsive" and said my claim should be processed within 72 hours. She also put a note about hardship due to the mortgage situation. I'll update again when I know more, but wanted to share what worked for me. Also already contacted my state rep's office as backup.
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CaptainAwesome
•This is excellent news! The "employer non-responsive" status typically allows ESD to proceed with processing based on claimant information after a reasonable time has passed. The 72-hour timeframe is realistic in these situations. Make sure you keep checking your eServices account for any updates or correspondence, and continue filing your weekly claims as normal.
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Sasha Ivanov
•CONGRATS on getting through!!! This is exactly what happened to me - employer ignored ESD's requests even though they PROMISED they'd respond quickly. The whole system is stacked against us. Fingers crossed you get paid soon!
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