i switched from phone to online last month and honestly the website is better now. they fixed alot of the glitches. maybe just try filing online next week and see if it works better 4 u?

Just to clarify one important point for anyone reading this thread: if you receive an overpayment notice because of accidentally filing twice, you should immediately file an appeal and explain the situation. The Office of Administrative Hearings (OAH) often rules in the claimant's favor in these technical error cases IF you can document that you were confused by ESD's own system prompts. Keep records of all your filing confirmations, screenshots of misleading prompts, and dates when you filed. This will help tremendously if you need to appeal.

Update on current ESD login issues: There's an official notice on the ESD website now about intermittent login problems affecting some accounts. They're working on it, but no estimated fix date has been provided. In the meantime, if you absolutely can't get in and need to file your weekly claim, you can request a backdate for your weekly claim by calling and leaving a message explaining the technical issues prevented timely filing. Be sure to document all your attempts to log in (screenshots of error messages with dates/times) as evidence if needed later.

Success!! I just got back into my account! For anyone with similar problems, here's what worked: 1. Waited full 24 hours after lockout 2. Used Firefox instead of Chrome 3. Cleared ALL browser data 4. Logged into SAW first (secureaccess.wa.gov) 5. Typed password manually instead of autofill Thank you everyone for the suggestions. Now I can finally file my weekly claim!

To clarify something that might be confusing you: When ESD says they "sent a message," they often mean through the employer's online portal in eServices, not via email or physical mail. Many employers (especially larger companies) have dedicated staff who handle unemployment claims through this system. Your direct manager might not be aware of these communications. It might be worth contacting your former employer's HR department specifically, not just your old manager, to see if they've received anything from ESD. Sometimes these requests go to a centralized department or even a third-party company that handles unemployment claims for the employer.

u should call esd again and ask 4 a tier 3 agent!! they have more powers to c whats happening with ur claim! the regular agents just read the notes on the screen but tier 3 can actually DO stuff!!

One last thing - make sure he checks his ESD portal regularly during the standby period. Sometimes they'll post messages there requesting additional information without sending an email notification. It's a common reason people miss important communications, especially during short layoffs.

oh and tell him not 2 forget to file for the second week even if hes back at work by then!! u still claim for partial weeks if he goes back before the week ends

One thing nobody mentioned - make sure to check how the benefit year is calculated! If your husband starts claiming right after the Boeing layoff but then gets sporadic substitute work, his benefit year doesn't get extended. It's one year from first claim regardless of how many weeks he actually collects. So if teaching jobs typically hire in fall, he might want to time it carefully so he doesn't run out of eligible weeks before the next hiring cycle.

One more tip from my Boeing experience - make sure your husband files his initial claim immediately after his last day (like literally the next day if possible). Even though the severance will continue, the claim itself needs to be tied to the actual separation date from Boeing. Also, Boeing's layoff paperwork should include a clear separation letter that specifies it was a layoff due to lack of work (not performance). Make sure he has this document ready when filing as ESD might request it. When he starts substitute teaching, he'll need to report not just earnings but also hours worked each week. It gets complicated because substitute teaching days aren't all equal in hours, so keep detailed records. Lastly, severance payment schedules can sometimes cause confusion with ESD's systems. If he gets any notifications questioning his eligibility during weeks he receives severance, don't panic - just respond promptly with documentation showing it's severance pay, not wages for current work.