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Quick update - I talked to the ESD agent who helped me with this same issue and she explained that the phone system sometimes fails to record your job search activities properly. When that happens, your claim gets stuck in a weird limbo where it's partially processed but not fully submitted. The only solution is having an agent manually fix it. And yes, definitely use the eServices website from now on!
UPDATE: I finally got through to ESD after a 2-hour wait! The agent confirmed my weekly claim WAS received through the phone system but got stuck in processing because of a "system flag" related to my job search activities. She manually reviewed and processed my claim while I was on the phone. She said my payment should arrive in 2-3 business days. Also confirmed I should definitely use the website for future claims to avoid this issue. Thanks everyone for your help!
That's great news! Glad you got it resolved. This is a common issue that many claimants encounter. The phone system works well for basic claims but struggles with any complexity. For anyone reading this in the future - the eServices website is almost always the better option for filing weekly claims.
actually my brother works at esd and he told me they sometimes pay the waiting week if your claim has special circumstances but you have to specifically request it by calling and mentioning the "waiting week hardship provision" not many people know about this...
I've reviewed all the current ESD policies and regulations, and there is no such thing as a "waiting week hardship provision" that allows for payment of the waiting week outside of the exceptions I mentioned above. Please be careful about spreading misinformation that could cause people to waste time pursuing something that doesn't exist.
OK so waiting weeks aren't paid, but what about the last week when your benefits end? Do they pay that one in full? I'm about to exhaust my benefits next month and trying to budget.
I saw someone mention they tried Claimyr earlier in this thread - I used it last week and it actually worked pretty well. Got a callback in about an hour and was able to sort out my adjudication issue. Beats spending days redialing.
Update: I just had another question come up about my job search requirements and managed to get through to ESD again this morning. Called at 8:03am, waited about 35 minutes. The agent confirmed that right now they're training new phone staff so the wait times should actually improve over the next few weeks. Fingers crossed they're right! Also, make sure you're not calling on a holiday - I made that mistake last month and wasted a bunch of time before realizing they were closed.
Carmen Ortiz
bro they just want their money back no matter what. system is broken af
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MidnightRider
Update on what I shared earlier - if you can provide financial hardship documentation, you might qualify for a waiver of the overpayment entirely, even if they don't remove the "at fault" finding. Form ESD 640-001 is what you need - "Application for Overpayment Waiver." Most important though: whatever you do, keep filing your weekly claims while this gets sorted out if you're still on unemployment. An appeal doesn't stop your current claim requirements.
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Ethan Davis
•Thank you for this update! I'll look into that form. And yes, I'm still filing my weekly claims - thankfully I saw that advice elsewhere or I would have stopped during the appeal process.
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