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I work in HR and see this constantly with our former employees. The problem is often that employers report wages to ESD quarterly, and sometimes there are discrepancies in how those reports get processed. The most common issues are with multi-state employers, name discrepancies on paystubs vs. SSA records, or employers who changed payroll systems mid-year. My advice: Call ESD again and specifically ask for a "wage investigation" to be added to your adjudication. This flags your case in a specific way that ensures all your documentation gets properly reviewed. And make sure ALL your paystubs are clearly labeled with which employer they're from if you worked multiple jobs.
That's great to know! I did work for a multi-state company for part of last year, so maybe that's contributing to the issue. I'll definitely ask for a wage investigation if I can get through on the phone again.
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Anybody else notice adjudication takes WAY longer now than it did during COVID times? Back in 2021 I got through adjudication in like 10 days. Now they're taking months for some people. It's like they went back to not caring once the pandemic spotlight was off them.
They had a lot more staff during COVID because of the federal funding. Most of those temporary workers are gone now, but claim volumes are still higher than pre-pandemic. The system just wasn't designed to handle this many claims efficiently.
Update: I took everyone's advice and kept filing my weekly claims. I also sent an additional message with a clear explanation letter about the retirement withdrawal being one-time and emergency-based. Still waiting but at least I feel like I've done everything possible. Thanks for all the support and information - this community has been super helpful while I navigate this stress.
Good job with the explanation letter. One last tip: in your weekly claims, make absolutely sure you're correctly reporting any work/earnings (even if zero) and accurately answering the able/available questions. Inconsistencies there can extend adjudication times.
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Thank you everyone for the helpful advice. I've uploaded my statement and text message screenshots to eServices. I also called ESD using Claimyr this morning and actually got through! The agent told me my employer hasn't responded to their inquiry yet, which is partly why it's still in adjudication. They said if there's no response by December 15th, they'll likely rule in my favor. Such a relief to finally get some information. I'll keep filing my weekly claims and update here when there's a resolution.
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I don't mean to go off-topic, but I'm in a similar situation with my husband's PCS orders to South Korea. Did you also have trouble with the "actively seeking work" requirements? How are you handling job searches from overseas? I'm worried about that part of my claim.
That's a good question! I've been applying for positions at the base Family Readiness Center and AAFES. There are also remote work opportunities with US companies that I'm pursuing. For job search activities, I'm counting online applications, networking with spouse employment groups, and attending virtual job fairs specifically for military spouses. You need to document 3 job search activities each week, and these all qualify.
Thank you! I didn't realize virtual job fairs would count. That's super helpful. Good luck with your appeal - please update us when you hear something!
One more thing to remember in your appeal: be sure to include the relevant parts of the UCMJ and Joint Travel Regulations that pertain to command-sponsored dependents. These federal regulations supersede state-level interpretations about your availability for work. Also, if you're having trouble getting through on the phone to discuss your appeal, try calling right when they open at 8:00 AM Pacific time - that's when wait times are shortest.
I've been trying that early morning strategy for a week with no luck. Either constant busy signals or 3+ hour wait times that disconnect before I reach anyone. It's maddening!
Yuki Tanaka
When I was on unemployment last year, I always wrote down my job searches in a notebook before entering them anywhere. Saved me a couple times when the website crashed or I had to use the phone. Just a tip!
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Carmen Ortiz
•I've been dealing with this exact issue and getting nowhere with ESD. I've called over 20 times trying to speak with someone about my job search documentation and either get disconnected or wait forever. Finally used Claimyr (claimyr.com) to get through to an actual person yesterday. Totally worth it after weeks of frustration. They have a demo video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. The agent I spoke with confirmed there's no specific deadline for entering job search activities after filing by phone, but you should do it as soon as possible. If you're selected for review, they typically give you a deadline to submit documentation.
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Nia Johnson
To answer your question about deadlines - there's no hard deadline for entering job searches after filing by phone, but you should do it as soon as possible. If you're selected for a job search review (which can happen randomly), you'll typically be given a deadline to provide documentation. Pro tip: ESD recommends that you maintain your job search records for at least 60 days after the week you're claiming. So even if you enter them online, keep your own backup records with all the details (company name, contact info, position, application date, etc).
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Luca Conti
•Thanks everyone! I just logged in and added all my job search activities for last week. Definitely learned my lesson about keeping better records. Going to start a dedicated notebook for tracking everything just to be safe. Really appreciate all the help!
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