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If you're having trouble reaching ESD to get clarification on anything, I'd recommend trying Claimyr. I was stuck in endless phone queues until I found their service - they got me through to an actual ESD agent within about 20 minutes. You can see how it works in their video demo: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 or visit claimyr.com. Saved me hours of redial frustration when I had questions about my job search requirements.
To answer your follow-up question - no, it won't ask for both weeks' job searches at once. Each weekly claim only covers the specific week you're filing for. So when you file this Sunday, you'll be reporting for the current week only. By the way, when the system asks if you completed your job search activities, it just asks yes/no. You don't actually enter the details into the ESD system unless you're selected for a job search review. But you absolutely must keep detailed records of all your job search activities (I use a spreadsheet).
Quick update - I talked to the ESD agent who helped me with this same issue and she explained that the phone system sometimes fails to record your job search activities properly. When that happens, your claim gets stuck in a weird limbo where it's partially processed but not fully submitted. The only solution is having an agent manually fix it. And yes, definitely use the eServices website from now on!
UPDATE: I finally got through to ESD after a 2-hour wait! The agent confirmed my weekly claim WAS received through the phone system but got stuck in processing because of a "system flag" related to my job search activities. She manually reviewed and processed my claim while I was on the phone. She said my payment should arrive in 2-3 business days. Also confirmed I should definitely use the website for future claims to avoid this issue. Thanks everyone for your help!
That's great news! Glad you got it resolved. This is a common issue that many claimants encounter. The phone system works well for basic claims but struggles with any complexity. For anyone reading this in the future - the eServices website is almost always the better option for filing weekly claims.
Update on what I shared earlier - if you can provide financial hardship documentation, you might qualify for a waiver of the overpayment entirely, even if they don't remove the "at fault" finding. Form ESD 640-001 is what you need - "Application for Overpayment Waiver." Most important though: whatever you do, keep filing your weekly claims while this gets sorted out if you're still on unemployment. An appeal doesn't stop your current claim requirements.
actually my brother works at esd and he told me they sometimes pay the waiting week if your claim has special circumstances but you have to specifically request it by calling and mentioning the "waiting week hardship provision" not many people know about this...
I've reviewed all the current ESD policies and regulations, and there is no such thing as a "waiting week hardship provision" that allows for payment of the waiting week outside of the exceptions I mentioned above. Please be careful about spreading misinformation that could cause people to waste time pursuing something that doesn't exist.
OK so waiting weeks aren't paid, but what about the last week when your benefits end? Do they pay that one in full? I'm about to exhaust my benefits next month and trying to budget.
Ava Martinez
Just a quick update - I saw your question about whether they asked for proof of income for the payment plan. In my case, they didn't require documentation upfront, but they did ask about my current income and expenses during the phone call to determine what monthly payment would be reasonable. If you're struggling to get through on the phone, I really do recommend trying Claimyr. It saved me literally days of frustration trying to reach someone at ESD.
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Dylan Mitchell
•Thanks for following up! I'm going to try Claimyr tomorrow. At this point, I just want to get this resolved before tax season and stop worrying about whether they'll take my refund.
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Dmitry Petrov
One more thing to consider: if you believe the overpayment was due to an ESD error rather than anything you did wrong, you can request a waiver. According to WAC 192-220-030, ESD may waive an overpayment if it would be against "equity and good conscience" to require repayment. This is separate from an appeal (which challenges whether the overpayment exists at all) and is worth looking into if you truly couldn't have prevented the overpayment situation.
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