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I went through something eerily similar in January-April this year. Construction industry as well, but I was in commercial electrical. One thing that really helped me was documenting EVERYTHING. Every call, every person I spoke with, every message in the portal. When I finally got through to someone helpful, I was able to give them a complete timeline which seemed to make them take my case more seriously. Also, I know this sounds obvious, but double-check that you don't have any alerts or questionnaires in your eServices account that might be hiding somewhere. I discovered I had missed responding to something that was buried in a weird part of the portal, and that was part of what caused my delay. The mortgage situation is really tough - while you're waiting, you might want to contact your mortgage company and ask about forbearance options. Many still have COVID-related programs that can give you a little breathing room while you get this sorted out. Hang in there - the system is ridiculous but persistence eventually pays off.
Thank you for the suggestion about keeping documentation. I've started a log of all interactions now. I also took your advice and called my mortgage company - they said they can give me a 30-day extension without affecting my credit if I can provide documentation about my unemployment situation. That gives me a little breathing room at least.
Just wanted to follow up - any news on your claim yet? Did the hardship review help speed things up?
Yes! I got approved yesterday! The payments should be in my account by Friday according to the portal. The combination of the hardship review and my state rep's office contacting them seemed to do the trick. They backdated everything to February when I first applied. I can't express how relieved I am. Thank you all for the advice - it literally saved my home.
Just to clarify something important - when you complete your weekly claim, there's a question that asks if you were able and available for work each day. The correct approach for your situation would be to answer 'Yes' to this question IF you were genuinely able to accept work (meaning you could return from your trip if offered a job) and were checking for employment communications. Don't overthink what 'able and available' means - it's about your willingness and capability to accept suitable employment if offered, not about your physical location at every moment.
Based on your replies, it sounds like this is either a wage reporting error or potentially a base year calculation issue. Since you only had one employer in WA, I'd recommend taking these steps in this order: 1. File the wage appeal with copies of all your paystubs 2. Try to reach an ESD agent by phone to get this expedited (they can sometimes fix obvious errors immediately) 3. Continue filing weekly claims without fail 4. If your employer terminated you, make sure you're prepared to address that as well - there may be a separate adjudication for that issue The good news is that with 2400+ hours, once this is fixed you should qualify for a substantial weekly benefit amount. Just don't let the appeal deadline pass.
did they send u a letter explaining WHY ur ineligible or just the $0 notice? sometimes there's an actual reason listed somewhere in ur correspondence or eservices account
This is why documentation is so crucial with ESD claims. In my experience as a former HR manager, ESD tends to side with employees in potential retaliation cases, especially when there's a clear timeline showing negative action after the employee discovered or reported something problematic. The fact that you had coworker statements was excellent strategy. For anyone reading this with similar issues - always gather: 1) Timeline of events, 2) Witness statements, 3) Any relevant emails/texts, 4) Performance reviews showing good work history. The L&I wage dispute likely also helped show a pattern of problematic behavior from the employer.
Thank you for that insight! I wasn't sure if mentioning the L&I case was a good idea, but it does show a pattern. My performance reviews were all excellent too, which made their sudden claims about my behavior even less believable. The timeline definitely seemed important in the determination - they specifically mentioned the suspicious timing.
What a relief! Just a heads-up - keep checking your ESD account regularly for the next few months. I've seen cases where employers appeal the determination even after initially losing. The appeal window is 30 days, so you're not entirely in the clear until that passes. Make sure to save all your documentation just in case.
Oh! I didn't realize they could still appeal. Thanks for the warning - I'll definitely keep an eye on my account and save everything. Do I need to do anything specific to prepare in case they appeal? Would I need to attend a hearing or something?
If they appeal, you'll get a notice about an OAH (Office of Administrative Hearings) hearing, usually conducted by phone. You'll want to prepare by: 1) Organizing all documents chronologically, 2) Having your witness statements ready, 3) Preparing a clear, factual timeline to present. Make sure any witnesses can be available for the call. The hearing is like an informal court proceeding with a judge, but don't stress - just stick to the facts and you'll be fine since you have good documentation.
THIS IS WHY I ALWAYS CHOOSE THE DEBIT CARD OPTION INSTEAD OF DIRECT DEPOSIT!!! With the ESD debit card the money is available THE MOMENT it says paid on the website. No waiting for stupid bank processing. Been on unemployment 3 times in the last 5 years and direct deposit ALWAYS had these random delays. Switch to the card and problem solved!
UPDATE: My payment from this morning finally hit my account! It was about 14 hours after the status changed to paid. Thanks everyone for the reassurance that this was normal. I'll adjust my expectations for future payments. For anyone finding this thread later - don't panic if there's a delay between the 'paid' status and actually receiving your money!
I'm trying to file my weekly unemployment claim by phone today (Sunday) but when I call 1-800-318-6022, I get a message saying they're only open Monday-Friday 8am-4pm. I thought we could file weekly claims by phone 24/7? Isn't there a different number for automated weekly claims on weekends? The ESD website is completely unhelpful - I checked https://esd.wa.gov/unemployment/unemployed-workers-contact but couldn't find the right number. My internet is super spotty right now so I really need to file by phone before the week ends. Can anyone help?
wait why are u filling by phone anyway??? the website is way faster and easier!!! i never wait on hold lol
Just as an FYI for anyone reading this thread later - always keep BOTH ESD phone numbers saved in your contacts: 1-800-318-6022 (main ESD number) 1-800-699-0998 (weekly claims only) Also, remember that you can file weekly claims Sunday through Saturday, but it's best to file early in the week. If you wait until Saturday and have technical issues, you might miss the deadline!
Update: I finally got through! For anyone with the same problem in the future - I called right when they opened at 8:00 AM and only waited 20 minutes. The adjudicator just needed to verify my reason for separation from my last job. Apparently my former employer told them I quit, but I was actually laid off due to lack of work. The adjudicator is going to call my former manager to confirm. Fingers crossed everything works out!
That's excellent news! Make sure to upload any documentation you have about the layoff (separation letter, emails, etc.) to your eServices account under the "Upload a Document" section. This creates a permanent record they can reference. This separation issue is very common and having documentation makes a huge difference.
my cousin had this exact thing happen last month and he just kept calling the number back every few hours for 2 days. the adjuticator finally picked up and it was just about verifying his identity because someone else with a similar name had filed a claim in oregon. took like 5 minutes to fix. i think they just leave those scary voicemails to make sure people call back tbh
i remember my bank used to take FOREVER to process UI payments and then one day randomly started showing them pending like immediately after they were issued. I think my credit union was just slow about it in the beginning for some reason. Also depends what time of day ESD issues it. If it's after like 2pm a lot of banks won't process it till next business day. Hang in there!!
UPDATE: Money just hit my account this morning! So that was about 48 hours from when the ESD site showed 'paid' until it appeared in my bank. Thanks everyone for the reassurance and info, really helped calm my anxiety while waiting.
Just to add to my earlier comment - if your claim says "pending" that usually means there's an issue that requires adjudication. The most common reasons are employment separation issues (if they need to verify why you left your job) or availability issues (if they're checking that you're able and available for work). If you can get through on the phone, ask specifically about what's causing the pending status and if there's anything you can do to resolve it faster. Sometimes there are documents you can upload or information you can provide that will speed things up. I went through this in February and my claim was stuck for 5 weeks before I finally got it resolved. The system is definitely overloaded right now.
Sofia Torres
Just to follow up - did your online account update to show the claim was filed? Usually it should reflect the correct status by the next business day. If not, you might want to call ESD to verify everything is in order.
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Fatima Al-Farsi
Yes! The website updated overnight just like you all said it would. The claim now shows as processed and the payment is pending. Such a relief! Thanks everyone for the help and keeping me from making a huge mistake by filing twice.
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