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To add to what others have said, request a Statement of Overpayment Account through your eServices portal. This will show exactly what the system thinks you owe and for what time periods. Really helps when you get someone on the phone to have this info ready.
When you connect with an agent, be sure to ask them to document that this was a system error and request that they flag your account to prevent this from happening again in the future. Also request a formal letter confirming the resolution once it's fixed. This provides protection if it happens again.
Update: Finally got through to ESD this morning! The agent confirmed it was indeed a system error from their database migration. They could see the notes that the overpayment was resolved in 2023, but somehow the flag got removed during their system update. She fixed it while I was on the phone and said my next payment will be processed normally. She's also sending me a confirmation letter. SUCH a relief! Thanks everyone for your help!
Update for anyone finding this thread: Current ESD adjudication is taking 4-7 weeks on average as of March 2025, according to their latest performance metrics. The backlog is worse for claims involving employer disputes or employment separations that aren't straightforward layoffs. For the original poster - make sure you're documenting all your job search activities (minimum of 3 per week) while waiting. If your claim is eventually approved, you'll need those records to receive backpay for the weeks you've been waiting. Also, if you're truly facing eviction due to the delay, mention that specifically when you do reach an agent - they have a hardship escalation process for people at risk of losing housing.
My adjudication took 5 weeks and when I finally got through to someone, they told me the issue was that my previous employer hadn't responded to their request for information. Have you tried contacting your previous employer's HR department? Sometimes they're sitting on paperwork and don't realize they're holding up your benefits.
Did you try checking your eligibility on the eServices portal? Sometimes it will tell you if you have enough quarters. Thats how I found out I could file a new claim after my seasonal retail job ended last year. I dint have to call at all just filed online
I tried checking eServices but it just kept directing me to reopen my existing claim, which then gave me an error saying I had no more benefits available. It never gave me an option to check eligibility for a new claim. Maybe the system has changed since you did it?
Just to follow up on this thread - the key terminology you need when calling is "new claim within the same benefit year after exhaustion of benefits." This is a specific situation addressed in ESD's regulations, but it requires agent intervention. Based on what you've shared about earning $28,000 in the fishing season this year, you should easily meet the 680-hour requirement and the minimum earnings threshold. When you connect with an agent, make sure to have: 1. Your employment dates for the fishing season 2. Approximate earnings amounts 3. Your employer's contact information 4. Your last day of work This will help speed up the process. And just to clarify for everyone, the online system isn't designed to handle this specific situation - it's not a glitch or an attempt to deny benefits, it's simply a limitation of the automated system that requires human intervention for these special cases.
Thank you so much for the follow-up! I finally got through to ESD this morning using the Claimyr service someone recommended. The agent knew exactly what to do when I mentioned "new claim within same benefit year after exhaustion." They took all my fishing season information and said I definitely qualify for a new claim! Benefits should start in about a week. Such a relief!
Wait do we still have to do job search for holiday weeks? I didn't think stores were hiring between xmas and new years so I didnt do anything that week...
Yes, you absolutely need to do your job search activities EVERY week you claim benefits, including holiday weeks. The requirement is 3 job search activities per week in Washington. If you didn't complete them for the 12/24 or 12/31 weeks, that could be causing your delay - or worse, might lead to a disqualification. I'd recommend completing some activities immediately and updating your job search log if possible.
Holiday processing delays happen every year. Here's a quick breakdown of what to expect with ESD payments: 1. Normal weeks: Processing takes 1-2 business days after you file 2. Holiday weeks: Processing takes 3-5 business days 3. End-of-year weeks: Can take up to a week As long as your claim shows "processing" and not "pending" or "disqualified," you're in good shape. The money will come through, just a bit later than usual. The new 2025 budget year transition also adds some extra processing time.
Gemma Andrews
The legal distinction here is important. Under Washington unemployment law, if you were terminated for "misconduct" you can be disqualified from benefits, even if the initial separation was a layoff. The key for your appeal will be proving either: 1) You didn't violate any known company policy by doing side work during layoff, OR 2) Even if there was a policy, your violation wasn't serious enough to constitute "misconduct" under unemployment law Misconduct has a specific legal definition for unemployment purposes that's often more narrow than what employers think. Simple poor judgment or minor policy violations often don't rise to the level of disqualifying misconduct.
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Caesar Grant
•so basically its all bout the specific wording in the company handbook??? thats crazy man, no1 even reads those things when they get hired!
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Kara Yoshida
I just checked all my paperwork and found something interesting. My layoff letter specifically says "temporary layoff due to seasonal work shortage" and mentions an expected recall date in April. It doesn't say anything about restrictions during the layoff period. Would this help my case? I'm definitely going to appeal now.
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Pedro Sawyer
•Yes! That letter is extremely valuable evidence for your appeal. It establishes that you were legitimately laid off initially and given no restrictions about other work. Be sure to bring a copy to your hearing and reference it specifically. This significantly strengthens your case, especially if there's no clear written policy prohibiting side work during layoffs.
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Kara Yoshida
•That's such a relief to hear! I'm going to file my appeal online today and include that information. Thanks everyone for your help - this has been so stressful trying to figure out by myself.
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