Washington Unemployment

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One more thing to try - there's a specific overpayment email that sometimes works better than calling: benefits@esd.wa.gov. Put "URGENT: Overpayment Appeal Documentation Review" in the subject line. Include your claim ID, the overpayment amount, and a VERY brief (2-3 sentence) explanation of why the determination is incorrect. Attach your evidence (keep file sizes small). I've heard from several people that this approach got results when calling failed. Also, document EVERYTHING - dates, times, names of representatives you speak with, what they told you. This creates a paper trail that can help if your case escalates to a formal hearing.

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Thank you for this email address too! I'll try both the phone approach and email approach this week. And you're right about documenting everything - I've started keeping a log of all my contact attempts.

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the benefits email never worked for me they just send autoresponses. but the documentation advice is solid!

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KylieRose

Based on your situation, here's a specific action plan: 1. First, verify you've filed the correct appeal form for overpayments (different from regular appeals) 2. Call using the specific language suggested above to reach the overpayment unit 3. Email documentation to both uioverpayment@esd.wa.gov AND benefits@esd.wa.gov with your claim ID prominently displayed 4. If no response in 7 days, contact your state representative's office 5. Document all communication attempts with dates, times, and names Most importantly, don't start a new claim as this could jeopardize your appeal rights on the existing claim. Overpayment issues can take 8-12 weeks to resolve even when you do everything right, but following these steps should get movement on your case.

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This is incredibly helpful - thank you for laying it out so clearly! I'm going to follow this exact plan starting tomorrow morning. Will update this thread if/when I get a resolution for anyone else who might be in the same situation.

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Quick update question - have you tried calling right when they open at 8:00 AM? That used to be the best time, but in 2025 I've heard from several people that calling between 3:30-4:00 PM has a better success rate because many agents have finished their scheduled callbacks by then and can take incoming calls. Might be worth trying that specific window if you haven't already.

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I've tried 8:00 AM several times with no luck. I haven't specifically tried the 3:30-4:00 PM window though - I'll definitely give that a shot tomorrow! Thanks for the tip!

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One other thing to consider - check if you received any fact-finding questionnaires that you might have missed. Sometimes ESD sends these with tight deadlines (often just 5 business days), and if you don't respond, they automatically disqualify you. These can come by mail, email, or appear in your eServices account. If you find you missed one, mention this specifically when you get through to an agent. They can often reopen the fact-finding if you have a reasonable explanation for missing the deadline.

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I've been checking my eServices account obsessively and haven't seen any questionnaires, but I'll double check my mail from the last few weeks to make sure I didn't miss anything physical. Thanks!

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Any updates? Has your status changed at all?

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Update: I FINALLY got through to ESD yesterday! The agent confirmed it was the vacation payout plus the date discrepancy causing the adjudication. They said everything looks good otherwise and they've expedited the review. Supposedly should be resolved within 5-7 business days. Fingers crossed!

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That's great news! Make sure you keep doing your weekly claims while waiting. And please update us when it's resolved - helps others know what to expect time-wise.

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FINAL UPDATE: My claim was approved! Took exactly 3 weeks and 2 days from when I first applied. All weeks were paid including the waiting week (not sure why, but I'm not complaining). To anyone else in adjudication - hang in there! And definitely try to speak with an agent if you can, it seemed to speed things up in my case.

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congrats! ur lucky it was only 3 weeks tbh

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Thanks for updating! It helps to see realistic timeframes. Glad it got resolved relatively quickly for you.

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jst want to say sorry about ur job man. that sux when employers pull that kind of thing. happened to me 2yrs ago, boss had it out for me & waited til he had an excuse. hang in there

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Thanks, I appreciate that. It's been a really rough couple of days trying to process all this. Did you end up finding something better after your situation?

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yeah actually got smthing with better pay after 2 months. sometimes these things work out for the best but it sure doesnt feel like it at first

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Quick update since there's some confusion in this thread: As of 2025, ESD has simplified their overpayment waiver process. Your pending waiver for the 2020 PUA/PEUC issue should be honored regardless of your new claim, but they are separate processes. Make sure you're answering the weekly job search questions correctly on your new claim - remember you need to document 3 job search activities each week now. This is often where people run into issues with their new claims. Also, when you describe your separation, stick to objective facts. Avoid terms like "bullying" and instead describe specific behaviors. For example, instead of "My manager was a bully," say "My manager raised his voice and criticized my work in front of colleagues on multiple occasions." This factual approach strengthens your case.

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This is really helpful advice, thank you. I'll be careful about how I phrase things in my weekly certifications and make sure I'm documenting my job search activities properly. Is there a specific place in the ESD system where I should be keeping track of my job search efforts?

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Yes - in your eServices account, there's a "Job search log" section where you should document all activities. Enter them as you complete them rather than waiting until the end of the week. Each entry should include the employer name, contact information, position, application method, and outcome. Even if your job search is waived initially (which sometimes happens in the first weeks), continue documenting everything as if it were required.

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FINAL UPDATE: Money hit my account this morning! All 7 weeks of back payments came through at once. Such a relief. For anyone else stuck in pending hell - be persistent and use the tips in this thread. Calling right at 8am was what finally worked for me.

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That's great news! So glad you got your backpay. For others facing similar issues, remember that persistence is key with ESD. Document everything - dates you called, who you spoke with, confirmation numbers, etc. It can make a big difference if you have to escalate your claim later.

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Yes, excellent advice about documenting everything. I started keeping a log of all my contact attempts and it was helpful when explaining my situation to the agent. Thanks again to everyone who offered suggestions!

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Quick update suggestion - if you're not already, make sure you're answering "YES" to the question about being able and available for work on your weekly claims. Some people mistakenly say "no" thinking it means they don't have a job yet, but that actually flags your claim for adjudication since being available for work is a requirement for benefits.

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Yes, I've been answering that correctly. I'm definitely able and available and have been saying so on all claims. Good tip though, as I can see how people might misunderstand that question.

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Just wanted to check back - any updates? Were you able to get through to anyone yet? Don't give up!

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I called my state rep's office this morning like you suggested! Their staff was super helpful and took all my info. They said they've been getting tons of similar calls and have a direct contact at ESD they'll reach out to. They said to expect a call or email within 3-5 business days. Fingers crossed this works! I'll update when I hear something.

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One other thing to keep in mind - if you were eligible for those backdated weeks but they deny them just because they were filed late, you have the right to appeal that decision. ESD can waive the "timely filing" requirement if you had "good cause" for filing late. Things like illness, confusion about eligibility, or technology issues can sometimes qualify as good cause. So even if they initially deny those backdated weeks, don't give up if you were actually eligible during that time!

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That's really helpful to know. I think I might have good cause since I genuinely misunderstood the rules about partial benefits. I thought any work at all disqualified me, but I learned later that I could have claimed partial benefits for those weeks. I'll definitely appeal if they deny them for being late.

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my friend had the same thing happen and he got paid for current weeks but not the late ones. ¯\_(ツ)_/¯ ESD is weird sometimes

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Just wondering - did you check the payment details in your ESD account? Sometimes it will say "paid" but if you click into the details it might show it was sent as a paper check instead of direct deposit. This happened to me when I first signed up - I thought I had entered my direct deposit info correctly but somehow it defaulted to mailing a check. Worth double-checking!

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I just checked and it definitely says direct deposit. I can see my bank account info (last 4 digits match my account). So weird that it's taking so long!

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One more thing to keep in mind - if this is your first payment ever from ESD, the first one sometimes takes a little longer than subsequent payments. My first payment took almost 4 business days to show up, but after that they were consistently 2-3 days. It's like the banking system needs to establish the connection the first time. So don't worry if this one is taking longer - future payments should be more predictable.

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Update: the money just hit my account this morning! Looks like it took exactly 3 business days. Thanks everyone for the reassurance - I feel silly for worrying now but it's my first time dealing with unemployment and everything makes me nervous. Appreciate all the help!

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Don't feel silly! ESD doesn't explain anything clearly and money stuff is stressful. Glad it worked out!

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UPDATE: Called my temp agency this morning and you all were right! They said ESD contacted them last week for verification but the person who handles those requests was out sick. They're sending the verification today. Seems like such a simple thing that's been holding up my whole claim! Going to give it a few more days and then try calling ESD directly if it's still pending. Thanks everyone for the advice!

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Great detective work! This is exactly why it's important to be proactive with claims involving multiple employers. Now that the temp agency is submitting the verification, your claim should move forward within 3-5 business days. Just keep filing your weekly claims in the meantime, and you'll receive all eligible back payments once approved.

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My standby ended in March and I was in the same boat. Here's what I learned: 1. Technically yes, you're supposed to start job searching immediately when standby ends 2. ESD usually gives a one-week grace period for this transition but it's NOT automatic 3. You should answer the weekly claim questions honestly (so say "no" to job searches if you didn't do them) 4. Call ESD ASAP to explain the situation In my case, they approved my payment after I called, but I had to do the full 3 job searches every week after that. Just make sure you document everything - date, company name, position, how you applied, contact info. ESD can audit your job search logs at any time.

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This is super helpful, thank you! I'll definitely be honest on my claim and call them right away. I'm going to start applying for jobs today just to get a head start on next week's requirements too.

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wait i just rememberd somthing else - make sure ur also doing the required WorkSource workshop thing. when my standby ended i had to register with WorkSource and do this online workshop within like 2 weeks or something. check ur eServices account for messages about it

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That's a great point! Yes, when transitioning from standby to regular UI, you typically need to register with WorkSource and complete the orientation/workshop. This requirement is separate from your weekly job search activities, but equally important for maintaining eligibility.

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