The frustrating part is that Washington ESD knows their phone system is broken but they don't seem to be doing anything to fix it. Meanwhile people are struggling to pay rent and bills.

I work in tech and the Washington ESD online system is honestly pretty outdated. It's not surprising that their phone system is having issues too. The whole infrastructure needs an overhaul.

To summarize for anyone reading this later: Yes, you can potentially file for both unemployment and disability simultaneously in Washington, but you must genuinely meet the requirements for both programs. Key points: 1) You must be able to perform some type of work for unemployment, 2) Document all medical limitations and job search activities, 3) Be prepared for extra scrutiny from Washington ESD, 4) Consider timing of when disability vs. unemployment situations arose, 5) Keep detailed records of everything.

UPDATE: I ended up using that Claimyr service someone mentioned and finally got through to a Washington ESD agent. They explained that I can file for unemployment now while my disability application is pending, as long as I'm honest about my work limitations and only apply for jobs I can actually do with my back injury. Going to start my UI claim tomorrow and document everything carefully. Thanks everyone for the help!

The whole process seems overwhelming at first but it's really not that bad once you get started. Just take it step by step and don't overthink it.

Good luck with your application! Most people get approved without any issues if they were laid off. The key is being thorough and honest on your application.

when you do get approved make sure to file your weekly claims on time every week or you'll lose benefits for those weeks

Bottom line: look for determination letter, weekly benefit amount showing in your account, and ability to file weekly claims. Those are the main signs you're approved. If you're still unsure after 3 weeks, definitely try calling or using one of those services to get through to an agent.

If your issue is urgent, you might also try contacting your state representative's office. They sometimes have direct lines to Washington ESD that can help expedite things.

Bottom line: 833-572-8400 is the right number but be prepared for a long wait or multiple attempts. The Washington ESD phone system is just overwhelmed. Those third-party calling services like Claimyr might be worth it if you value your time and sanity.