Social Security online application stuck on 'save and exit' with no submit button - how to complete?
I've been working on my Social Security retirement application online for the past week, and I thought I was finally done today. But when I got to what seems like the last page, there's only a 'save and exit' button at the bottom - no 'submit' button anywhere! The MySocialSecurity dashboard shows my application as 'not submitted' even though I've filled out everything. I've gone through every tab and section multiple times, answered all the questions, and uploaded all the required documents. Every time I hit 'save and exit', it takes me back to my account page showing an incomplete application. I'm totally stuck and frustrated - how do I actually SUBMIT this thing? Has anyone else run into this problem? I'm worried I'll miss my enrollment window if I can't figure this out!
15 comments

Amara Eze
this happened to me last month!! so frustrating. check if theres a review page you need to go through first. i remember i had to click something that said 'review application' before the submit button showed up. if not maybe try a different browser? the ssa website is terrible
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Liam McGuire
AuthorThanks for responding! I've looked for a review button everywhere and can't find it. I'll try Chrome instead of Firefox - maybe that will help. It's driving me crazy that there's no clear instructions about this!
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Giovanni Greco
There are a couple of possibilities here: 1. You may have missed a required field somewhere in the application. The system won't let you submit until ALL required fields are completed. Go back through each section and look for any red asterisks or highlighted fields. 2. There should be a "Review" or "Submit" button on the final summary page. If you're only seeing "Save and Exit," you're likely not on the actual final page yet. 3. Sometimes the SSA online system has session timeouts that can cause issues. Try logging out completely, clearing your browser cache, and logging back in. 4. Check if you have any pop-up blockers enabled - sometimes the submission confirmation appears in a pop-up window that might be blocked.
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Liam McGuire
AuthorThank you for these suggestions! I'll try each one. I'm pretty sure I filled out everything with red asterisks, but maybe I missed something. I'll pay extra attention to that when I go back through it all.
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Fatima Al-Farsi
yea the ssa website is GARBAGE!!!! i had to call them after trying for 3 weeks to submit my disability application online. waste of time doing it online just call them
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Dylan Wright
While calling is an option, the online application system does work correctly for most people. It's designed to ensure all information is complete before submission is allowed. I'd recommend trying the troubleshooting steps first before spending hours trying to reach someone by phone.
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Sofia Torres
I had this EXACT same problem two months ago! What fixed it was clicking on the "Application Status" tab first, then there was an option to review the application, and THEN the submit button finally appeared. The website navigation is really confusing. If that doesn't work, try using Internet Explorer (if you still have it) because some government sites work better with older browsers for some reason.
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Liam McGuire
AuthorThank you! I'll check the Application Status tab right now. I didn't think to look there because I was focused on the application itself. I appreciate the tip about Internet Explorer too - I think I can still access that on my old laptop if needed.
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GalacticGuardian
If you're still having trouble submitting your application online, I'd recommend using Claimyr to connect with a Social Security representative quickly. I was stuck in a similar situation with my disability application and spent days trying to get through on the regular SSA phone line with no luck. With Claimyr (claimyr.com), I got connected to an agent in about 15 minutes who helped me complete my submission. They have a video that shows how it works: https://youtu.be/Z-BRbJw3puU. Definitely worth it to avoid the frustration of the website issues.
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Liam McGuire
AuthorI hadn't heard of this service before. If I can't get the online submission to work by tomorrow, I'll definitely look into this. The thought of waiting on hold for hours is making me anxious. Thanks for the suggestion!
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Dmitry Smirnov
The submit button should appear after you've completed the "Review and Submit" section. Sometimes it's not obvious that you need to click through one more screen. Also, check if you have any sections marked as "incomplete" on your application status page. The SSA online system won't let you submit if even one question is unanswered or one document is missing. If all else fails, you can schedule an appointment at your local office or call the main number (though be prepared for a long wait). The good news is that as long as you've started your application, your filing date is protected even if there's a delay in actually submitting it.
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Liam McGuire
AuthorThat's a relief about the filing date being protected! I didn't know that. I'll take another look for the Review and Submit section - maybe I've been overlooking it somehow. I appreciate the detailed help!
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Amara Eze
did u ever get this fixed?? im having the same problem now lol
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Liam McGuire
AuthorYes! I finally got it to work. For me, the issue was that I needed to click on the "Ready to Submit" tab that was kind of hidden at the top of the application status page. Once I did that, it took me to a review page where the actual submit button appeared. The website navigation is really not intuitive at all. Good luck!
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Sean O'Connor
I'm glad to see this got resolved! This is such a common issue with the SSA online system. For anyone else running into this problem, here are the key things that seem to work based on everyone's experiences: 1. Look for a "Ready to Submit" or "Application Status" tab at the top of your dashboard 2. Make sure ALL required fields are completed (even ones that seem optional) 3. Try different browsers - Chrome and Edge tend to work better than Firefox 4. Clear your browser cache and cookies before trying again 5. Check that pop-up blockers aren't interfering with the submission process The SSA website definitely needs better user experience design, but at least there are workarounds. Thanks to everyone who shared their solutions - this thread will be really helpful for future people dealing with the same frustration!
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