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Nadia Zaldivar

Can't find where to sign my Social Security application online at age 70 - stuck after 'save'

I'm trying to apply for Social Security retirement benefits online at age 70 (delayed quite a while I know). After spending nearly an hour entering all my information, income history, and answering every question, I got to what seemed like the final screen. The instructions said I needed to sign the application, but there was NO signature box or place to sign anywhere I could find! The only options were 'save' and 'enter' which I clicked hoping it would take me to a signature page, but nothing happened. Has anyone else had this problem? I've tried calling SSA 5 different times using different numbers from their website, but I've been on hold over an hour each time with no answer. I'm completely stuck and don't drive anymore due to vision problems, so going to the office isn't an option for me. Do I need a special program to see the signature box? Was my application actually submitted without a signature? I'm so confused and frustrated!

I had a similar issue last year. Try going back to MySocialSecurity account homepage and check the 'pending applications' section - sometimes it saves there and you can continue. Also check your email, they might have sent you a link to complete it.

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Thanks for responding! I checked my MySocialSecurity account but don't see any 'pending applications' section - just my earnings record and benefit estimates. Nothing in my email either except the original account setup confirmation from years ago. I'm worried my application just disappeared into the void.

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The online application should have a 'Review and Submit' section at the end with a box where you check that you agree the information is correct (this serves as your electronic signature). If you don't see that, you likely haven't completed all required sections. Try logging back in and looking for any sections marked incomplete or with red asterisks. Also, at age 70, you should request 6 months of retroactive benefits since that's the maximum allowed. Make sure that section is completed too.

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I did get to a review section and verified all my information, but there wasn't any checkbox I could find for agreeing/signing. When I click on the application now, it just says 'in progress' but doesn't let me continue editing. I definitely want those retroactive benefits too! I've worked so long past FRA and don't want to lose any payments.

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did u try using a different browser?? sometimes the ssa website doesnt work right with older versions. try chrome or edge instead of explorer. also check if u have popups blocked, sometimes the signature box is a popup and gets blocked

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That's a good idea! I'm using an old iPad so maybe that's the problem. I'll try my neighbor's computer tomorrow with Chrome and see if that works. Thank you for the suggestion about pop-up blockers too - I never thought of that.

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This happens more often than you'd think. The SSA online system has several technical issues - especially with the final submission step. You have a few options: 1. Try logging out completely, clear your browser cache/cookies, then log back in 2. Look for the 'My Applications' or 'Check Status' section to resume 3. Start a new application (not ideal but sometimes necessary) Also, since you're 70, make sure you specifically request retroactive benefits for the maximum 6 months. That's going to be a substantial amount of money you don't want to miss out on.

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Thank you for these detailed suggestions. I'll try logging out and clearing everything first. If I have to start over, I will, but it took so long to enter everything the first time! I definitely want those retroactive benefits too - that's almost $25,000 for me based on my benefit amount.

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I was in the EXACT same situation last month trying to help my mom apply. After hours of frustration and getting nowhere on the phone, I found a service called Claimyr that got us through to an actual SSA agent in about 20 minutes instead of waiting for hours. The agent was able to check the system and confirm her application was actually submitted despite the confusing interface. You might want to check out their video at https://youtu.be/Z-BRbJw3puU to see how it works. The website is claimyr.com if you want to try it - it saved us so much frustration.

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Is that service legit? Sounds too good to be true considering I've never gotten through to SSA in less than 2 hours... Did they need your mom's personal info?

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THE SSA WEBSITE IS A JOKE!!!!!! I tried FOUR TIMES to apply online and kept having problems. First it was the signature thing like you mentioned, then it was some error about my work history dates, then something else!! WASTED HOURS OF MY LIFE I'll never get back!! I finally just had my daughter drive me to the office and did it in person in 45 minutes. The government needs to hire some actual tech people who know how to make a website from THIS CENTURY!!!

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Yeah the site definitely feels like it was designed in 2005 and never updated. But to be fair, I've had other government sites completely crash on me so at least the SSA one somewhat functions most of the time...

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If you've tried all the technical fixes and still can't complete the application, you have two remaining options since you mentioned you can't visit an office: 1. Schedule a phone appointment: Call 1-800-772-1213 early in the morning (right when they open) and specifically request a scheduled callback to complete your application by phone. 2. Use the mail option: You can request a paper application be mailed to you by calling the same number. This isn't ideal but works if all else fails. Don't give up - especially at age 70 when you're entitled to maximum benefits plus 6 months retroactive payments.

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Thank you for these alternatives. I've tried calling the 800 number multiple times but never get through - just endless hold music. I might try the paper application, though I'm worried about making mistakes. I worked my whole life and just want to start receiving the benefits I've earned!

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Try going to this direct link: https://secure.ssa.gov/iClaim/rib. I had to restart my application this way and it worked. The regular MySocialSecurity portal sometimes glitches on the final steps. When you get to the signature part, it's actually just a checkbox saying you agree everything is true - not an actual signature line like you might expect.

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Thank you for that link! I'll try it today. It's reassuring to know I'm not the only one experiencing these issues. I was beginning to think I was missing something obvious.

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did u figure this out yet? i'm curious cuz ill need to help my dad apply next year

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I tried the direct link that someone suggested above and also cleared my cache/cookies. I was able to get back to my application and found the checkbox for electronic signature that I somehow missed before! Application is officially submitted now. For your dad, make sure he uses a newer computer and modern browser - that seemed to help in my case.

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Congratulations on getting your application submitted! That's such a relief after all that frustration. Your experience is really helpful for others who might face similar issues. The SSA website definitely needs some serious updates - it's frustrating that something so important can be so difficult to navigate, especially for people who have vision issues or aren't as tech-savvy. For anyone else reading this thread, it sounds like the key takeaways are: 1) Use a modern browser like Chrome, 2) Make sure pop-ups aren't blocked, 3) Clear cache/cookies if you get stuck, 4) Try the direct iClaim link, and 5) Look carefully for that electronic signature checkbox rather than expecting a traditional signature box. Hope you start receiving your benefits soon - you've definitely earned them after working so long!

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