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Yara Nassar

Social Security approval letter missing ex-spouse benefits - Do they come separately?

After months of paperwork, I finally received my Social Security approval letter yesterday, but I'm confused and worried. The letter states I'm approved for $1,870 monthly based on my work history, but during my application interview in March, the SSA rep specifically told me I'd be receiving around $2,350 because I qualified for additional benefits from my ex-husband's record (we were married 12 years). The approval letter doesn't mention anything about the ex-spouse benefits or this "top off" amount. Does SSA typically send separate approval notices - one for your own retirement and another for ex-spouse benefits? Or should everything have been included in this letter? I've tried calling the 800 number three times today but can't get through. Has anyone else dealt with this situation? I was counting on that higher amount for my budget!

yes they often do come separately!! I got my own benefit letter first then about 2 weeks later got another letter with the spousal portion. dont worry yet but keep trying to call them to confirm.

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Thank you! That's reassuring. Did your second letter specifically state it was the spousal portion? Or was it just a new calculation with the higher amount?

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This is a common situation with divorced spouse benefits. What typically happens is SSA processes your own retirement benefit first, then they separately calculate and add the excess spousal benefit (the technical term is the "spousal top-up"). The two benefits are administered in different parts of their system, which is why you got the letter for your own benefit first. You should receive the second determination within 30 days. If you don't, you'll want to contact SSA directly. Make sure you have your ex-husband's SSN when you call, as they'll need to verify his record to discuss this aspect of your claim.

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Thank you for such a detailed explanation! That makes sense about the different parts of their system. I have his SSN so I'll wait a couple weeks before trying to call again.

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The SAME EXACT THING happened to me last year!!! I was TOLD one amount that included my ex's record and then got a letter with ONLY my amount! I freaked out and called and called and nobody could help!!! After SIX WEEKS I finally got another letter with the combined amount. SSA is SO DISORGANIZED it's ridiculous!!! They should tell people this will happen!

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six weeks?? that's crazy. mine only took 9 days.

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Six weeks is a long time to be anxious about income! Did you have to do anything to prompt that second letter, or did it just arrive eventually?

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I experienced something similar with survivor benefits after my husband passed. First letter showed just my retirement, second letter came about 3 weeks later with the higher combined amount. What confused me was the second letter didn't specifically say it included survivor benefits - it just showed the new higher amount as my "monthly benefit" with a short explanation about qualifying for the higher benefit based on my spouse's record. One thing to know: when you get the combined payment, it will show as one deposit, not separate payments. The monthly benefit statement online will eventually update to show the breakdown.

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I'm sorry about your husband. Thank you for explaining how it appeared on your letter - that's helpful to know what to expect. I'll keep checking my online account too.

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they mess up all the time too. my sister got the wrong amount for 8 months before they fixed it. keep calling!!

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EXACTLY!!! You can't trust them to get it right!!! My cousin had the same problem and had to go physically to the office to get it fixed!!!

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I help people navigate Social Security issues, and this is completely normal. Here's what's happening: 1. Your own retirement benefit (based on your work record) is processed first 2. The divorced spouse benefit requires additional verification steps 3. Once both are approved, you'll receive the higher of either your own benefit or up to 50% of your ex's benefit (if you're at Full Retirement Age) Since you mentioned a "top off," it sounds like your own benefit is higher than half of his, but his record provides some additional amount. This is called the "excess spousal benefit" and is the difference between your benefit and half of his. If you need to reach SSA quickly to confirm this, I'd recommend trying Claimyr (claimyr.com). They have a service that gets you connected to a live SSA agent without the usual hold times. I used it when I had a similar issue with delayed payments. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU

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Thank you for the detailed explanation! Yes, my benefit is higher than half of his, but the rep said I qualified for that additional amount. I'll check out that service if I don't get the second letter soon - those hold times are impossible.

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did u apply online or in person? seems like in-person applications get processed faster with fewer issues like this

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I applied online initially, then had a phone interview. Maybe that's part of the issue. Next time I'll try to go in person if possible.

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Just wanted to follow up - did you receive your second letter yet? It's been about a week since your post.

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Not yet, but I actually managed to get through on the phone today after trying at exactly 8:00am! The rep confirmed my ex-spouse benefit is still processing and should come in a separate letter within the next 2 weeks. She said they're backed up with processing right now. Thanks for checking!

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Lucky you got through!!! The 8am trick sometimes works. At least now you KNOW what's happening instead of being left in the dark!!!

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That's great news that you got confirmation! The 8am trick is definitely worth remembering for anyone else trying to reach SSA. It sounds like everything is on track and you should see that second letter soon. Once you get it, make sure the total monthly amount matches what the rep originally quoted you ($2,350). If there's still a discrepancy, you'll at least have both letters to reference when you call back. Keep us posted on how it works out!

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Great advice about checking the total amount against the original quote! I'm new here but have been reading through everyone's experiences - it's really helpful to see how common this situation is. The 8am calling tip is gold, I'll definitely remember that. Hope everything works out smoothly for you, Yara!

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This is such a helpful thread! I'm going through a similar situation right now - just got my own retirement benefit letter but was told during my interview that I'd qualify for divorced spouse benefits too. Reading everyone's experiences here has really put my mind at ease knowing that separate letters are normal. The 8am calling tip is brilliant - I've been trying to get through for days with no luck. Thanks to everyone who shared their timelines and what to expect. It's so reassuring to know this community exists for navigating these confusing SSA processes!

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Welcome to the community! I'm also new here and going through something similar - it's amazing how much everyone's shared experiences help reduce the anxiety around these SSA processes. The 8am calling strategy seems to be the real MVP here. Good luck with your divorced spouse benefits situation - sounds like you're in good company with others who've navigated this successfully!

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I'm new to this community but wanted to share my recent experience since it's so similar! I just went through this exact same situation last month. Got my first letter with just my retirement benefit ($1,645), then exactly 18 days later received the second letter with the combined amount ($2,120) that included my ex-spouse benefits. The second letter had a line that said something like "your benefit has been adjusted to include benefits based on another person's record" but didn't explicitly say "divorced spouse benefits." The key thing that helped me was keeping detailed notes from my original interview - I wrote down exactly what the rep told me about the expected amount, which made it easier to verify everything was correct when the second letter arrived. Hang in there - it sounds like you're right on track based on what the phone rep confirmed!

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Thanks for sharing your timeline and experience! 18 days is really helpful to know as a benchmark. I love that you kept detailed notes from your interview - that's such smart advice that I wish I had thought of. I did write down the $2,350 amount but didn't capture all the specifics about how they calculated it. Your description of what the second letter said is really useful too since others mentioned it might not explicitly say "divorced spouse benefits." It's so reassuring to hear another success story with a similar situation!

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I'm new to this community but wanted to jump in since I'm dealing with a very similar situation right now! I filed for my own retirement benefits and divorced spouse benefits about 6 weeks ago, and just got my first letter yesterday showing only my retirement amount ($1,520). Reading through all these experiences has been incredibly reassuring - I was starting to panic that something went wrong with my application. The fact that so many of you received separate letters with different timelines (from 9 days to 6 weeks!) helps me understand this is just how their system works. I'm definitely going to try the 8am calling strategy if I don't see a second letter in the next couple of weeks. Thank you all for sharing your experiences and timelines - this thread is exactly what I needed to find today!

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Welcome to the community, Sean! Your timeline actually sounds very typical based on what everyone has shared here. Six weeks since filing and just getting your first letter is right in the normal range. The variety of timelines people have mentioned (9 days to 6 weeks for the second letter) really shows how their processing can vary, but the important thing is that it does eventually come through. I'm also new here but this thread has been such a lifesaver for understanding how SSA handles these dual benefit situations. The 8am calling tip seems to be the golden advice if you need to check on status. Hang in there - sounds like you're right on track!

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I'm new to this community and just wanted to say how incredibly helpful this entire thread has been! I'm currently waiting for my divorced spouse benefits determination after receiving my own retirement letter three weeks ago. Reading everyone's different timelines and experiences has really helped calm my nerves - I was convinced something had gone wrong since I hadn't heard anything yet. The range from 9 days to 6 weeks for the second letter shows there's no standard timeline, which is both frustrating and reassuring at the same time. I'm definitely bookmarking the 8am calling strategy for future reference. Thank you to everyone who took the time to share their experiences and specific details about what the letters looked like - it's made such a difference in understanding what to expect from this confusing process!

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Welcome to the community, Oliver! I'm also new here and this thread has been absolutely invaluable. Three weeks is still well within the normal range based on everyone's shared experiences. What I found most helpful was seeing how different people's second letters were worded - some explicitly mentioned the spousal portion while others just showed the adjusted amount. It really highlights how inconsistent SSA's communication can be, but the important thing is that everyone eventually got their correct benefits. The collective wisdom here about the 8am calling trick and keeping detailed notes from interviews is gold. Hoping your second letter arrives soon!

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I'm new to this community but this thread has been incredibly helpful! I'm currently in a similar situation - just received my retirement benefit approval letter last week ($1,620) but during my phone interview the representative clearly stated I'd be getting around $2,100 because I qualify for divorced spouse benefits from my ex-husband's record. Like many of you, I was initially worried when the letter didn't mention the additional amount. Reading through everyone's experiences and timelines has been so reassuring - it's clear that SSA's two-letter process is standard, even though they don't really explain this to applicants upfront. I'm going to wait another week or two before trying the 8am calling strategy, but it's comforting to know that's an option if needed. Thank you to everyone who shared their specific timelines and what their letters looked like - this community knowledge is invaluable for navigating SSA's confusing processes!

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Welcome to the community, Sophie! Your situation sounds almost identical to what many of us have experienced here. The $1,620 to $2,100 jump is very similar to the amounts others have mentioned, which suggests your case is following the typical pattern. I'm also relatively new here, but what I've learned from this thread is that SSA's lack of upfront explanation about the two-letter process seems to be their biggest communication failure - it causes so much unnecessary anxiety! The fact that your phone rep gave you a specific expected amount is actually a good sign that everything is properly documented in your file. Based on the timelines shared here, you're still well within the normal range. This community has been such a lifesaver for understanding these processes!

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I'm new to this community and this thread has been such a lifesaver! I'm going through the exact same situation right now - got my retirement benefit letter two weeks ago showing $1,735, but my SSA rep told me during the interview I'd be getting around $2,150 with divorced spouse benefits included. I was starting to panic thinking they forgot about the spousal portion, but reading everyone's experiences here has been incredibly reassuring. The range of timelines people have shared (9 days to 6 weeks) really shows how variable their processing can be. I'm especially grateful for the 8am calling tip and the advice about keeping detailed notes from interviews - wish I had done that better! It's frustrating that SSA doesn't explain this two-letter process upfront, but at least this community fills in those knowledge gaps. Thank you all for sharing your specific experiences and timelines - it makes such a difference knowing we're not alone in navigating these confusing processes!

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Welcome to the community, Ava! Your timeline and situation sound so familiar - it's almost like we're all going through the same script with SSA! Two weeks is still very much in the normal range based on what everyone has shared here. I'm also new to this community but have found it incredibly valuable to see how consistent this two-letter pattern is across different people's experiences. The $1,735 to $2,150 jump you're expecting is very similar to what others have reported, which is actually a good sign that your case is progressing normally. It really is frustrating that SSA doesn't prepare people for this waiting period between letters - it would save so much anxiety if they just explained upfront that divorced spouse benefits come separately! Hang in there, and definitely try that 8am calling trick if you need peace of mind in another week or so.

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I'm new to this community and just wanted to say how incredibly helpful this entire discussion has been! I'm currently in a very similar situation - filed for retirement and divorced spouse benefits about a month ago, and received my first letter last week showing just my retirement amount ($1,580). The SSA rep during my phone interview had told me to expect around $2,020 total with the spousal benefits included. Like so many others here, I was starting to worry that something went wrong when that higher amount wasn't in my approval letter. Reading through everyone's experiences and timelines has been such a relief - it's clear that this two-letter process is completely standard, even though SSA doesn't bother explaining it to applicants! The range of timelines shared here (from 9 days to 6 weeks for the second letter) really helps set realistic expectations. I'm definitely going to try that 8am calling strategy if I don't see my second letter in the next couple weeks. Thank you to everyone who shared their specific amounts, timelines, and what their letters actually said - this community knowledge is absolutely invaluable for navigating SSA's confusing and poorly communicated processes!

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Welcome to the community, Anastasia! Your situation sounds exactly like what so many of us have experienced - it's almost like there's a universal SSA playbook that creates the same anxiety for everyone! A month since filing and getting your first letter last week puts you right in the typical timeline based on all the experiences shared here. The $1,580 to $2,020 jump you're expecting is very consistent with what others have reported too. I'm also relatively new here, but this thread has been such an eye-opener about how SSA's communication failures create so much unnecessary stress. The fact that they don't explain the two-letter process upfront really seems to be their biggest shortcoming - imagine how much worry could be avoided with just a simple "you'll receive a second letter for spousal benefits within 2-6 weeks" statement! The 8am calling trick seems to be the community's secret weapon when patience runs out. Hang in there - based on everyone's shared experiences, you're definitely on the right track!

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