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Social Security approval letter missing ex-spouse benefits - Do they come separately?

After months of paperwork, I finally received my Social Security approval letter yesterday, but I'm confused and worried. The letter states I'm approved for $1,870 monthly based on my work history, but during my application interview in March, the SSA rep specifically told me I'd be receiving around $2,350 because I qualified for additional benefits from my ex-husband's record (we were married 12 years). The approval letter doesn't mention anything about the ex-spouse benefits or this "top off" amount. Does SSA typically send separate approval notices - one for your own retirement and another for ex-spouse benefits? Or should everything have been included in this letter? I've tried calling the 800 number three times today but can't get through. Has anyone else dealt with this situation? I was counting on that higher amount for my budget!

yes they often do come separately!! I got my own benefit letter first then about 2 weeks later got another letter with the spousal portion. dont worry yet but keep trying to call them to confirm.

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Thank you! That's reassuring. Did your second letter specifically state it was the spousal portion? Or was it just a new calculation with the higher amount?

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This is a common situation with divorced spouse benefits. What typically happens is SSA processes your own retirement benefit first, then they separately calculate and add the excess spousal benefit (the technical term is the "spousal top-up"). The two benefits are administered in different parts of their system, which is why you got the letter for your own benefit first. You should receive the second determination within 30 days. If you don't, you'll want to contact SSA directly. Make sure you have your ex-husband's SSN when you call, as they'll need to verify his record to discuss this aspect of your claim.

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Thank you for such a detailed explanation! That makes sense about the different parts of their system. I have his SSN so I'll wait a couple weeks before trying to call again.

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The SAME EXACT THING happened to me last year!!! I was TOLD one amount that included my ex's record and then got a letter with ONLY my amount! I freaked out and called and called and nobody could help!!! After SIX WEEKS I finally got another letter with the combined amount. SSA is SO DISORGANIZED it's ridiculous!!! They should tell people this will happen!

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six weeks?? that's crazy. mine only took 9 days.

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Six weeks is a long time to be anxious about income! Did you have to do anything to prompt that second letter, or did it just arrive eventually?

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I experienced something similar with survivor benefits after my husband passed. First letter showed just my retirement, second letter came about 3 weeks later with the higher combined amount. What confused me was the second letter didn't specifically say it included survivor benefits - it just showed the new higher amount as my "monthly benefit" with a short explanation about qualifying for the higher benefit based on my spouse's record. One thing to know: when you get the combined payment, it will show as one deposit, not separate payments. The monthly benefit statement online will eventually update to show the breakdown.

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I'm sorry about your husband. Thank you for explaining how it appeared on your letter - that's helpful to know what to expect. I'll keep checking my online account too.

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they mess up all the time too. my sister got the wrong amount for 8 months before they fixed it. keep calling!!

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EXACTLY!!! You can't trust them to get it right!!! My cousin had the same problem and had to go physically to the office to get it fixed!!!

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I help people navigate Social Security issues, and this is completely normal. Here's what's happening: 1. Your own retirement benefit (based on your work record) is processed first 2. The divorced spouse benefit requires additional verification steps 3. Once both are approved, you'll receive the higher of either your own benefit or up to 50% of your ex's benefit (if you're at Full Retirement Age) Since you mentioned a "top off," it sounds like your own benefit is higher than half of his, but his record provides some additional amount. This is called the "excess spousal benefit" and is the difference between your benefit and half of his. If you need to reach SSA quickly to confirm this, I'd recommend trying Claimyr (claimyr.com). They have a service that gets you connected to a live SSA agent without the usual hold times. I used it when I had a similar issue with delayed payments. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU

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Thank you for the detailed explanation! Yes, my benefit is higher than half of his, but the rep said I qualified for that additional amount. I'll check out that service if I don't get the second letter soon - those hold times are impossible.

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did u apply online or in person? seems like in-person applications get processed faster with fewer issues like this

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I applied online initially, then had a phone interview. Maybe that's part of the issue. Next time I'll try to go in person if possible.

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Just wanted to follow up - did you receive your second letter yet? It's been about a week since your post.

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Not yet, but I actually managed to get through on the phone today after trying at exactly 8:00am! The rep confirmed my ex-spouse benefit is still processing and should come in a separate letter within the next 2 weeks. She said they're backed up with processing right now. Thanks for checking!

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Lucky you got through!!! The 8am trick sometimes works. At least now you KNOW what's happening instead of being left in the dark!!!

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