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Does Social Security have an actual SSDI tracking app? Can't see if my application moved past stage one

I'm completely confused about tracking my SSDI application. Someone at my doctor's office mentioned there's a Social Security Disability portal or app where I can track my application progress, but I've searched the Play Store and can't find anything official from SSA. All I've found is the MySocialSecurity website where I created an account. The problem is, the website only shows my application at 'Stage 1' even though I signed and returned all their paperwork over two weeks ago. The status hasn't budged at all! Does an actual SSA app exist that might show more updated information? Or is there some other way to check if they've actually received my signed documents? I'm starting to worry my paperwork got lost in the mail and my application is just sitting there.

After struggling with the same issues trying to track my SSDI application last year, I discovered Claimyr (claimyr.com). It's not an app, but it connected me directly with an SSA agent who could actually tell me where my application was in the process and confirmed they received my documents. Saved me weeks of anxiety! They have a video that shows how it works: https://youtu.be/Z-BRbJw3puU

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Kolton Murphy

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is that service like expensive or something? never heard of it before

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Evelyn Rivera

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There is NO official SSA app for disability tracking!! Anyone who told u that is wrong. The my social security account is all we got, and yeah it SUCKS for seeing whats happening with your application. Took mine like 3 weeks to even update from Stage 1 and then it sat at Stage 2 for like 2 months lol.

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Lilah Brooks

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Ugh that's so frustrating! Did you ever call them to check if they actually received your documents? I'm worried mine are sitting in a mail pile somewhere.

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Julia Hall

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The MySocialSecurity portal is indeed the only official online platform for tracking your disability application. The stages you see there reflect the general processing phases, but these don't update in real-time. Two weeks is actually quite normal for the status to remain unchanged, especially considering mail processing time and the current backlog at most SSA offices. If you want to verify receipt of your documents, you have three options: 1. Call the SSA at 1-800-772-1213 (be prepared for long wait times) 2. Contact your local SSA office directly 3. Schedule an in-person appointment at your local office Keep in mind that the initial application review process for SSDI typically takes 3-5 months, so even after confirming receipt, you may not see status updates for several weeks at a time.

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Lilah Brooks

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Thank you for the detailed explanation. I didn't realize the stages don't update in real-time - that makes me feel a bit better. I'll try calling them next week if nothing changes. The 3-5 month timeline is helpful to know too - nobody mentioned that part to me!

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Arjun Patel

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OMG the Social Security system is SO broken when it comes to disability!! I've been dealing with them for over a year and STILL can't get straight answers. Their website is from like 2005 I swear and never updates properly. My status was stuck on stage 1 for like 6 weeks even though they were actively processing my case!!! I called SEVENTEEN TIMES before I got through to an actual person who could help. The whole thing is a nightmare designed to make people give up!!

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Jade Lopez

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same happened to my brother. they make it impossible on purpose i think

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Tony Brooks

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To clarify some misinformation in this thread: The Social Security Administration does have a mobile app, but it's quite limited in functionality and doesn't provide detailed application tracking. It's called "Social Security Mobile" and is available in both app stores, but most people find the website more useful. Regarding your application status: The SSA processes applications in stages, and Stage 1 simply means they've sent you the initial paperwork. Once they receive your signed documents, it moves to Stage 2 (Initial Review). However, this transition can take 2-4 weeks due to mail processing and document scanning procedures. If you're concerned, I would suggest calling your local SSA office directly rather than the national number. The local offices typically have more immediate access to your file status. You can find your local office through the SSA website's office locator tool.

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Lilah Brooks

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Wait, there IS an app? I'll look again - maybe I missed it. Thanks for the tip about calling the local office instead of the national number, that sounds much more efficient!

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Kolton Murphy

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my application sat at stage 1 for like a month before anything happened lol. the whole system is super slow dont worry about it yet

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Evelyn Rivera

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yep this is normal unfortunately. government efficiency at its finest lmao

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Lilah Brooks

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UPDATE: I finally got through to someone at my local office! They confirmed they received my paperwork a week ago but haven't uploaded it to their system yet. The representative said they're dealing with staffing shortages and everything is delayed. So my papers aren't lost, just sitting in a pile waiting to be processed. She said to expect at least 3-4 more weeks before the online status changes. Thanks everyone for your help!

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Glad you got through! Did you have to wait on hold forever? That's why I ended up using Claimyr - I couldn't stand being on hold for hours only to get disconnected.

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Lilah Brooks

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@profile3 I was on hold for almost 2 hours before I got through! And that was after trying three different times over two days when I just got busy signals. It's ridiculous how hard it is to reach them. I might try that service next time if I need to call again. Two hours is a lot of my day to waste on hold.

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Julia Hall

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This is unfortunately quite common. For future reference, the best times to call SSA are Tuesday through Thursday, either first thing in the morning (right when they open) or in the late afternoon around 4 PM. Mondays and Fridays typically have the highest call volumes and longest wait times.

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