Denied same-day Social Security spousal benefit application - 6 week phone appointment normal?
I'm completely baffled by what happened at my local SS office yesterday. I turned 67 last month and went to apply for spousal benefits (my husband started his retirement benefits 3 years ago). I arrived early, was second in line, and had all my documents ready - marriage certificate, ID, birth certificate, the works! The claims rep spent about 20 minutes silently typing and looking at his computer. He made a photocopy of our marriage license, then told me I'd get a phone call on April 22nd at 1:45pm to complete my spousal benefits application. That's SEVEN weeks away! When I asked why we couldn't just do it right then, he said "these applications take 45 minutes and I don't have that kind of time today." I was floored - isn't that literally his job? I started an online application but got stuck because it never specifically asks if I'm applying for spousal benefits vs. retirement on my own record. I have enough credits for my own benefit but my husband's would be higher. Should I just call the main SSA number tomorrow morning and try to get this done sooner? Has anyone else been given such a ridiculous timeframe? Is this normal procedure now? I'm worried about losing backdated benefits by waiting so long.
18 comments
Yara Nassar
thats crazy!! the ssa office near me did the EXACT same thing to my sister last month. They told her to wait 5 weeks for a phone appt when she was RIGHT THERE at the office!! She ended up just doing the online application and in the remarks section at the end she wrote that she wanted SPOUSAL benefits not her own. Got approved in 3 weeks. dont wait for them to call u
0 coins
QuantumQuester
•That's interesting about the remarks section. I might try that approach. Did she have any issues with them understanding she wanted spousal benefits that way? I'm just worried about messing something up if I submit online.
0 coins
Keisha Williams
This is unfortunately becoming standard practice at many SSA field offices. They're severely understaffed and using these scheduled phone appointments to manage their workload. A few important points for you: 1) You can certainly call the national 800 number tomorrow (800-772-1213) to try for an earlier phone appointment, but be prepared for long wait times. 2) For spousal benefits, you can complete the online retirement application. When you reach the remarks section at the end, clearly state: "I am applying for spousal benefits on my husband's record. His SSN is XXX-XX-XXXX." 3) Since you're already at your full retirement age (66+), you don't need to worry about deemed filing rules and can receive just spousal benefits while allowing your own retirement benefit to continue growing until 70 if that's advantageous for you. 4) Regarding backdating: Since you're past FRA, you can receive up to 6 months of retroactive benefits, so a few weeks delay shouldn't impact that. The choice between online application with clear notes or waiting for the appointment is yours, but both should work.
0 coins
QuantumQuester
•Thank you for such detailed information! I didn't know about the retroactive benefits - that makes me feel a bit better about the timing. I think I'll try calling tomorrow and if that doesn't work, complete the online application with that specific note in the remarks section. I appreciate your help!
0 coins
Paolo Ricci
Try Claimyr to get through to SSA by phone faster. I waited 3 hours on hold last month trying to fix my Medicare premium issue. Friend told me about claimyr.com and they got me through to a real person in 20 minutes. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU Better than waiting 7 weeks for them to maybe call you!
0 coins
Amina Toure
•does this actually work? seems kinda sketchy to me...
0 coins
Paolo Ricci
•It's legit! They basically navigate the phone tree for you and wait on hold, then call you when they have an agent. Saved me hours of frustration.
0 coins
Oliver Zimmermann
What you experienced isn't uncommon these days, but there are better approaches to take: 1. The online application CAN be used for spousal benefits. Complete it as if applying for retirement, but in the remarks section clearly state you're applying for spousal benefits on your husband's record (include his name and SSN). 2. If you prefer speaking with someone, call the national number at 800-772-1213 right when they open at 8am. Monday-Tuesday are usually the busiest days, so try Wednesday-Friday if possible. 3. Since you're at full retirement age, you have options for maximizing your benefits. You could take spousal benefits now while letting your own retirement benefit grow until 70 (if your own benefit would be higher at that point). 4. Keep in mind that any benefits approved will be paid retroactively to your application date, so while frustrating, the delay won't cost you money. Field offices are severely understaffed nationwide, which explains (but doesn't excuse) your experience. The phone appointment system helps them manage workload but creates these frustrating delays.
0 coins
QuantumQuester
•Thank you for confirming I can use the online system. I'll definitely add detailed notes in the remarks section. I didn't realize the field offices were so understaffed - makes sense but still frustrating when you show up in person!
0 coins
CosmicCommander
Hate to say it but welcome to dealing with SS!!! I had similar experience at my local office. Guy said he was too busy to help me when I was SITTING RIGHT IN FRONT OF HIM!!!! Then gave me phone appt 2 months out. I ended up calling SS main number every day for a week until I finally got through to someone who could help me with my widows benefits. The whole system is BROKEN.
0 coins
Natasha Volkova
•Same thing happened to my mom. She went to the office THREE times and they kept scheduling phone appointments that never happened. She finally got mad enough that she asked for the manager and refused to leave until they helped her. Suddenly they had time! Sometimes you have to be the squeaky wheel.
0 coins
Natasha Volkova
Having dealt with SS for both my parents and myself, I can tell you this is unfortunately typical these days. What worked for me was completing the online application and then in the remarks section at the very end, I wrote in ALL CAPS that I was applying for spousal benefits and included my husband's name and full SSN. I also uploaded a copy of our marriage certificate through the online portal. My application was processed in about 3 weeks with no issues. Much faster than waiting for their callback, which in my experience often doesn't happen when scheduled (they're notorious for missing their appointment times). If you do wait for their call, make sure your phone accepts calls from unknown or blocked numbers, as that's how SSA calls usually appear.
0 coins
QuantumQuester
•Thank you for sharing your experience! I'm leaning toward the online application after hearing so many similar stories. I appreciate the tip about uploading the marriage certificate too - I didn't realize you could do that through the portal.
0 coins
Amina Toure
this happened 2 me also!!!! went 2 office for disability and they gave me phone appt 2 months later!!!! ended up just doing online application but got denied anyway lol. SSA is useless
0 coins
Keisha Williams
One more thing to be aware of: if you're trying to file a restricted application for spousal benefits only while letting your own benefits grow, you must have been born before January 2, 1954 to be eligible for this strategy. If you were born on or after that date, filing for any benefit is deemed filing for all benefits you're eligible for. Given that you mentioned being 67, you should be eligible for the restricted application option, which can be very advantageous if your own benefit will be higher at age 70 than your spousal benefit is now. Make sure this is clearly explained in your application (whether online or by phone) as many SSA representatives aren't familiar with this provision since it was eliminated for younger beneficiaries.
0 coins
QuantumQuester
•Yes, I was born in 1955 so I'm eligible for the restricted application. My own benefit at 70 would be higher than the spousal benefit. I'll make sure to be very clear about this strategy when applying. Thank you for mentioning this important detail!
0 coins
Yara Nassar
wait im confused, can u explain the difference between spousal benefits and survivor benefits? my husband is still alive but he gets wayyyy more SS than i would. can i get some of his now or only after he dies???
0 coins
Oliver Zimmermann
•Spousal benefits and survivor benefits are different: Spousal benefits: Available while your husband is alive. Maximum is 50% of his full retirement amount (if he filed early, you still get 50% of his full amount, not his reduced amount). You can receive these if you're at least 62, though reduced if taken before your FRA. If your own benefit is higher than 50% of his, you'll just get your own. Survivor benefits: Available after your husband passes away. Maximum is 100% of what he was receiving (or would have received at FRA if he hadn't filed yet). These can be taken as early as age 60, though reduced if before your FRA. So yes, you can potentially get benefits based on your husband's record while he's still alive through spousal benefits, but they're limited to 50% of his full amount.
0 coins