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ApolloJackson

TWC claim timing - Do they use call date or last work day? Filed 7/21, last worked 7/17

I'm super confused about how TWC determines my claim start date. I filed for unemployment on July 21st after my last day of work was July 17th (I was let go from my accounting job without warning - apparently they're 'restructuring'). Will TWC use the day I actually submitted my claim online (7/21) or my final work day (7/17) to determine when benefits start? Also, does anyone know how long it typically takes to get approved or denied? It's been 9 days since I filed and my claim still says 'under review' when I check online. Getting nervous since rent is due next week and I've got nothing lined up yet.

They'll use your actual last day worked (7/17) as the start of your claim, not the day you filed. The filing date just puts you in the system. For approval timeline, mine took about 2-3 weeks to get a decision, but I've heard some people waiting longer. If you need to reach TWC, try Claimyr.com - it helped me get through to an agent in about 15 minutes when I was in a similar situation. There's a video demo at https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh that shows how it works. It's way better than trying to call directly and getting busy signals for days.

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Thanks for clarifying! I wasn't sure which date they'd use. 2-3 weeks sounds like forever when bills are due... Did they backdate your payments to your last work day once approved?

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ya they go by ur last day working, thats what they told me when i filed last month. took them almost 4 weeks to approve mine tho, dont panic yet

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4 WEEKS?! Omg that's terrifying. Did they give you any reason for the delay? I'm trying to decide if I should start selling things to make rent or if I'll get approved in time.

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The TWC uses your last day of work (7/17) as the effective date of your claim, NOT the date you applied. This is important because your base period for benefits calculation is determined from this date. Once approved, your benefits will be retroactive to the week following your last day worked, minus the waiting week. As for timing, the TWC website states that most determinations happen within 21 days, but in reality, it varies significantly. Current processing times are running between 2-4 weeks due to seasonal claim volume increases. The 'under review' status simply means your claim is in the standard processing queue. If your former employer doesn't contest the separation reason, approval will be faster. Make sure you're completing your bi-weekly payment requests on time regardless of your claim status. When approved, you'll receive a Determination Letter by mail and any eligible back payments will be processed.

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Thank you for such detailed information! I've been doing the payment requests but wasn't sure if that was the right move while still under review. Good to know I'm doing something right. Fingers crossed my employer doesn't contest anything - the separation was pretty straightforward.

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Happened to my cousin last year and he said it depends on if your employer disputes it or not. If they say you quit instead of being laid off it can take WAY longer.

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This is correct. When there's a discrepancy between what the claimant and employer report about the separation reason, TWC must conduct a more thorough investigation. This includes getting statements from both parties and potentially scheduling a telephone hearing. These disputed claims can take 4-6 weeks or longer to resolve, compared to the standard 2-3 weeks for claims where the separation reason isn't contested.

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The TWC system is completely BROKEN!! I filed in June and waited FIVE WEEKS just to get denied for some paperwork technicality. Then had to appeal and wait ANOTHER month!!! They don't care if you can't pay your bills or end up homeless. Call them EVERY DAY until someone helps you!!! I finally got through after 37 calls in one day!!!

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Wow, that sounds awful! What was the paperwork issue they denied you for? I'm worried I might have made some mistake on my application now...

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To directly answer your questions: 1. TWC uses your last day of work (7/17) as the effective date of your claim, not your filing date. 2. The standard processing time is approximately 21 days, but current volumes are causing some delays. 3. Your claim will be backdated to your last day of work automatically. 4. The first payable week is the week after your last day worked, but Texas has a "waiting week" (essentially a deductible week) that is not paid until you've received at least 3 times your weekly benefit amount and either returned to work or exhausted your benefits. If you're approaching 3 weeks without a determination, I'd recommend contacting TWC directly. Be sure you're completing your bi-weekly payment requests regardless of your claim status - this is required to maintain eligibility even before approval.

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Thank you for breaking it down so clearly! I didn't know about the waiting week - that's really helpful information. I've been filling out the payment requests every two weeks as instructed. I'll give it a few more days and then try contacting them if I don't hear anything.

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I just went through this last month! They definitely use your last day worked. My approval took 18 days exactly. I was checking the portal like a crazy person every day lol. Make sure you're doing your payment requests every two weeks even while waiting for approval. And triple check your work search activities - that's what tripped me up at first.

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18 days sounds so much better than some of these other timelines! I've been checking the portal multiple times a day too. For the work search activities - are you using WorkInTexas.com or just keeping track somewhere else? I've been applying to jobs but wasn't sure how detailed the documentation needs to be.

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I use WorkInTexas for some applications but also apply directly on company websites. I keep a spreadsheet with company name, position, date applied, website/email where I applied, and any response. TWC requires 3 work search activities per week, and they can audit you anytime, so keep good records! I also save confirmation emails from applications just in case.

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my neighbor works for TWC he says summer is their busiest time everthing takes longer right now

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One thing to note: if you're approaching your rent due date and still haven't received a determination, you might want to contact your landlord proactively. Many landlords have procedures for temporary hardship situations if you communicate early. You could provide documentation of your TWC claim filing as evidence that you're actively addressing the situation. Just having that conversation can sometimes buy you some flexibility until your benefits are approved.

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That's a really good suggestion. I was honestly too embarrassed to reach out to my landlord, but you're right - being proactive is probably better than waiting until I'm late. I'll draft an email today with proof of my claim filing. Thank you!

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Hey there! I went through something similar about 6 months ago when I got laid off from my marketing job. Just wanted to add that if you're really stressed about the timeline, you might want to look into local food banks or emergency assistance programs while you wait. Many churches and community centers have programs specifically for people waiting on unemployment benefits. Also, if you have any freelance skills (writing, design, tutoring, etc.), consider picking up some quick gig work to bridge the gap. I did some freelance social media work on Upwork while waiting for my TWC approval and it helped with groceries at least. The waiting period is brutal but you'll get through it!

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This is really helpful advice, thank you! I hadn't thought about looking into local assistance programs - that's a great idea while I'm waiting. I do have some basic graphic design skills from college, so maybe I should look into Upwork or similar platforms. Did you find it pretty easy to get started on there? I'm worried about the time it takes to build up reviews and actually get paid, but even a little income would help right now.

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I'm in a similar boat - filed my claim two weeks ago after getting laid off from my retail job and still waiting for approval. The uncertainty is definitely stressful! One thing I've learned from reading through all these responses is to make sure you're documenting everything. I've been taking screenshots of my claim status each time I check, keeping records of all my job applications, and saving any emails from TWC. Also, if it helps with the timeline anxiety, I found that calling the TWC customer service line first thing in the morning (like right at 8am) seems to have shorter wait times than later in the day. Haven't gotten through yet myself, but a coworker mentioned that timing helped her. Hang in there - sounds like most people do eventually get approved, it's just the waiting that's rough!

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Great advice on documenting everything! I've been pretty scattered about keeping records, but you're right - I should be more systematic about it. The 8am tip is really helpful too. I've been trying to call randomly throughout the day and always get busy signals or huge wait times. I'll definitely try calling right when they open tomorrow morning. It's reassuring to hear from someone else who's going through the same thing right now. The waiting really is the worst part - especially when you don't know if it'll be 2 weeks or 6 weeks, you know? Thanks for the encouragement!

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I'm going through the exact same situation right now! Filed my claim on July 23rd after being laid off from my customer service job on July 19th. It's been 8 days and I'm also seeing "under review" status. Reading through everyone's responses here is actually really helpful - I didn't realize they backdate to your last work day or about the waiting week requirement. I've been doing the bi-weekly payment requests like you, but I was worried I was doing something wrong since nothing's approved yet. The rent stress is so real though! I ended up reaching out to my landlord yesterday after reading @Aria Washington's suggestion and she was actually really understanding. Gave me a 10-day extension as long as I provide documentation when my benefits get approved. Sometimes people surprise you! Hopefully we both hear something soon. At least we know we're not alone in this waiting game.

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That's so great that your landlord was understanding! It really does help to know we're not going through this alone. I'm definitely going to try reaching out to mine today after reading about your experience. It's wild how similar our timelines are - you filed just 2 days after me. I'm hoping since we're both doing everything right (the payment requests, keeping records, etc.) that we'll both get good news soon. The waiting week thing was news to me too, but at least now I know what to expect. Thanks for sharing your experience - it honestly makes me feel less anxious knowing someone else is in almost the exact same situation!

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I'm new to this whole unemployment process and just filed my claim yesterday after being let go from my teaching assistant job. Reading through all these responses is both helpful and nerve-wracking! It sounds like I should prepare for at least a 2-3 week wait, which is honestly terrifying since I was living paycheck to paycheck already. The tip about contacting your landlord early really resonates - I think I'll do that this week rather than waiting until rent is actually due. One question though - I see people mentioning work search requirements of 3 activities per week. Do those start immediately while your claim is under review, or only after you're approved? I want to make sure I'm doing everything correctly from the beginning. Thanks to everyone sharing their experiences - it really helps to know what to expect!

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Welcome to the unemployment journey! The work search requirements actually start immediately once you file your claim, even while it's under review. You need to complete 3 work search activities per week and be ready to report them during your bi-weekly payment requests. Don't wait until you're approved - start tracking your job applications, networking activities, or any job search workshops you attend right away. I learned this the hard way when I first filed! Also, definitely reach out to your landlord early like you're planning. Most people are more understanding than you'd expect, especially if you show them documentation of your claim filing. The teaching field can be tough with timing since you're between school years, but there might be summer programs or tutoring opportunities to help bridge the gap. You've got this!

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