Lost my TWC appeal hearing - any luck with second-level appeals after overpayment?
So I just lost my TWC appeal hearing last week and now they're saying I need to pay back $4,700 in benefits I received. I'm freaking out! The determination letter says I wasn't eligible because my employer claimed I voluntarily quit - but that's NOT what happened at all! I was essentially forced to resign after they changed my schedule to something impossible with my childcare situation. Has anyone gone through the second-level appeal process after losing the first hearing? I'm planning to appeal to the Commission Appeals within the 14-day window, but I'm wondering what my chances are realistically. The hearing officer seemed to just take my employer's word over mine even though I explained the whole situation. Anyone successfully reversed a hearing decision? What kind of evidence helped you win? Did you get a lawyer for the second appeal? I'm seriously worried about having to pay back all that money when I was legitimately unemployed and needed those benefits.
22 comments
Lim Wong
I had almost the exact same situation but my amount was $3200. Lost my first hearing cuz my boss lied about why I left. The Commission Appeals is a whole different ballgame tho. WAY more formal. I ended up winning my second appeal but heres what I did: 1) Got a statement from 2 coworkers about the REAL working conditions 2) Found emails proving my boss changed my schedule after promising he wouldnt 3) Brought documentation of my childcare hours showing it was IMPOSSIBLE to work new schedule BUT the biggest thing that helped was I actually recorded my resignation conversation on my phone (texas is one-party consent) and that proved my boss was lying about the circumstances. The commission totally reversed the decision and I didnt have to repay ANYTHING!!!! Stay strong!!!
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Kai Santiago
•OMG thank you for giving me hope! I do have some texts with my supervisor where they acknowledge the schedule change was problematic for me. I didn't record the final conversation though. Did you get a lawyer for your Commission Appeal or did you handle it yourself?
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Dananyl Lear
I lost my TWC hearing last year and had to repay about $5,800. I tried the Commission Appeal but still lost. In my experience, its SUPER hard to win these cases without solid documented evidence. If it's just your word against the employer's, they tend to side with the employer. Not trying to be negative, just realistic based on what I went through.
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Kai Santiago
•That's what I'm worried about. I have some texts showing the schedule conflicts but nothing explicitly saying I was forced out. Did you try calling TWC to explain your situation before the second appeal? I can't even get through to anyone!
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Noah huntAce420
I appeled twice and won the second time. But it took FOREVER!!!! Like 3 months of stress and wondering if I would have to pay back $7000!!!!! The TWC is such a mess honestly. Just have all ur paperwork super organized and write down EXACTLY what happened with dates and everything. Thats what helped me. Good luck!!!
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Ana Rusula
•This isn't totally accurate. Commission Appeals usually takes 6-8 weeks for a decision, not 3 months. And organization is important but you need actual evidence, not just your version of events written down. Don't mislead the OP. These cases turn on evidence not presentation.
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Fidel Carson
I've helped several clients with Commission Appeals for TWC overpayment cases. Here's what you need to know: 1. The Commission Appeal is your last administrative remedy before having to go to civil court, so it's important to present your strongest case. 2. For a "voluntary quit" case where you're claiming constructive discharge (essentially forced to quit), you need to prove that a reasonable person would have quit under the circumstances AND that you made reasonable efforts to preserve your employment. 3. The schedule change affecting childcare might qualify IF you can prove: - The schedule change was substantial compared to what you were hired for - You attempted to work with your employer to find a solution - No reasonable alternatives were offered 4. Evidence is critical. Gather: - Original hiring documents showing agreed-upon schedule - Communications about the schedule change - Documentation of your attempts to resolve the issue - Any witness statements from coworkers - Childcare provider documentation showing hours/availability 5. The success rate for Commission Appeals is around 30-35% for claimants, but that increases significantly with proper documentation and preparation. Feel free to ask if you have specific questions about your case.
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Kai Santiago
•This is SO helpful, thank you! I do have my original offer letter that specified hours between 8-5 only. Then they switched me to 11am-8pm with no way to get my kids from school. I have texts showing I tried to work it out for two weeks before resigning. Do you think that's enough?
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Fidel Carson
That's a good start, but try to gather more supporting evidence. The offer letter and texts will help establish your case, but see if you can also get: 1. A statement from your childcare provider confirming their hours and that they couldn't accommodate the new schedule 2. Any company policies regarding schedule changes 3. Documentation of any previous accommodations made for your childcare needs Also, in your appeal statement, be very specific about the financial hardship this caused and why it made continued employment impossible. The Commission tends to be more sympathetic when they see concrete evidence that you had no viable alternative.
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Kai Santiago
•I'll definitely get a statement from the after-school program showing they close at 6pm. That should help prove I literally couldn't work until 8pm. My biggest frustration is not being able to talk to someone at TWC about this before the appeal. I've been calling for days and can't get through!
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Isaiah Sanders
Have you tried using Claimyr to get through to TWC? I was in a similar situation last month - couldn't get anyone on the phone for days. A friend recommended Claimyr (claimyr.com) and they got me connected to a TWC agent in about 20 minutes. They have a video showing how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Talking to TWC directly before filing your Commission Appeal can be super helpful. The agent I spoke with actually gave me specific advice about what documentation would strengthen my case. Definitely worth trying before your appeal deadline.
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Kai Santiago
•I've never heard of this service but I'm desperate at this point. Waiting on hold for hours is impossible with my new job. I'll check out the video - thanks for the suggestion! Did the TWC agent you talked to actually help with your appeal process?
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Isaiah Sanders
Yes, the agent was surprisingly helpful! She reviewed my case notes and told me exactly which form I needed to submit with my appeal (a specific TWC voluntary separation form I didn't know about). She also suggested I include a written timeline of events and specifically address the points mentioned in my determination letter. The most valuable thing though was she explained exactly how the Commission interprets "constructive discharge" cases - they look for evidence that shows the working conditions changed so substantially that continuing employment would cause significant hardship. Getting that insider perspective really helped me frame my appeal correctly.
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Kai Santiago
•That's exactly what I need! I just watched the video and I'm going to try this tomorrow. I need someone to explain why the hearing officer sided with my employer despite the clear schedule change. Maybe there's something I'm missing that I need to address in the Commission Appeal.
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Xan Dae
I won my Commission Appeal last year but only because I had an employment lawyer. Cost me $800 but saved me from repaying $6,300 so worth it. The TWC system is rigged against workers IMO. They just rubber stamp whatever employers say most of the time.
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Noah huntAce420
•THIS!!!!! The whole system is designed to screw over workers!!! My neighbor works at TWC (shhhh) and says they are told to side with employers in training!!! Its all about protecting businesses not regular people!
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Ana Rusula
That's absolutely false information. I've worked with the appeal system for years, and TWC hearing officers are trained to apply the law impartially. Sometimes employers win, sometimes claimants win - it depends entirely on the evidence and circumstances. Spreading misinformation like this doesn't help anyone. Every case is judged on its own merits.
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Noah huntAce420
•Whatever lol... everyone knows the system favors businesses. Why would you defend a broken system unless ur part of it?? OP just needs to know the deck is stacked against them so they can prepare!
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Dananyl Lear
For what it's worth, I've been through three different TWC appeal situations over the years (lost one, won two), and in my experience, it really does come down to evidence and how well you present your case. For your constructive discharge situation, you need to focus on proving these key elements: 1. The schedule change was a substantial change to your working conditions 2. The change made continued employment unreasonably difficult 3. You made reasonable efforts to resolve the situation before quitting The Commission Appeals level is more formal but also more thorough. They'll review the entire case from scratch, not just the hearing officer's decision. In my successful appeals, I made sure to specifically address why the hearing officer's reasoning was flawed and provided additional evidence. Good luck with your case!
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Kai Santiago
•Thank you! I'm feeling more hopeful now that I understand what I need to focus on. Did you submit new evidence for your Commission Appeal that wasn't in your first hearing? I'm wondering if I can add more documentation at this level.
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Dananyl Lear
Yes, you can definitely submit new evidence with your Commission Appeal! That's one of the advantages of this level of appeal - you get a fresh review and can add documentation you might not have had ready for the first hearing. In my second case, I initially lost because I didn't have enough documentation of my job search efforts. For the Commission Appeal, I went back and got detailed records from all the employers I had contacted, including emails and application confirmations. That new evidence made the difference. Make sure to clearly explain why any new evidence wasn't presented at the first hearing (in your case, maybe you didn't realize how important the detailed childcare documentation would be). The Commission is generally good about considering new evidence if you have a reasonable explanation for why it wasn't presented earlier.
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Kai Santiago
•This is such a relief! I've been sick thinking I couldn't add anything new. I'm going to get statements from my kids' school and after-care program showing their hours, plus maybe a budget showing why I couldn't afford different childcare. Thanks for all your help!
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