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Katherine Hunter

If you quit your job can you get unemployment in Texas TWC?

Okay so I need some real answers here because I'm kind of panicking. I quit my job at a logistics warehouse back in September after my supervisor kept changing my shift schedule without any notice, like sometimes I'd show up and find out my hours had been completely rearranged from what was posted. I tried talking to HR twice and nothing changed. Eventually I just couldn't handle the unpredictability anymore and I put in my two weeks and left. Now I'm looking at my bills and realizing I need to figure out income fast. Someone told me quitting automatically means you can't get Texas TWC unemployment no matter what, but someone else said there are exceptions. I went ahead and filed a claim on UBS about two weeks ago and it's sitting in adjudication. I have no idea what that means or if I even have a shot here. Did I waste my time filing?

Quitting doesn't automatically disqualify you, that's the short answer. The longer one is that TWC looks at WHY you quit. If the reason was connected to the job itself, something that would push any reasonable person who actually wanted to keep working to walk out, that can count as what they call good cause. Things like genuinely unsafe conditions, your pay not being what was agreed, or big changes to your job agreement are the kinds of reasons TWC considers. Personal stuff like transportation issues or wanting to stay home usually doesn't qualify. The adjudication you're in right now is exactly this process, TWC is weighing what you said against what your employer says.

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So adjudication is basically them investigating the reason I quit? I thought adjudication only happened when there was some kind of fraud flag or something.

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Adjudication just means there's an issue that needs a closer look before they can pay you. Quits almost always go through it because TWC has to verify the circumstances. It's not a red flag, it's standard for anyone who left a job voluntarily.

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Worth noting too, TWC says you should try to fix the problem before you leave if at all possible. The fact that you went to HR twice is actually important. Document that if you haven't already, dates, what you said, who you talked to.

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The schedule change thing is a gray area and I want to be honest with you about that. TWC looks at whether the change was significant enough that it basically rewrote what you signed up for when you took the job. Random shift rearrangements might qualify, might not. It really depends on how much changed and whether you can prove it. Do you have any texts or emails from HR or your supervisor about the schedule?

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I have a few texts from my supervisor saying the schedule was posted and I need to check it daily. Nothing in writing about the specific changes though. Would that help or hurt me?

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Screenshots of anything, even the posted schedule versus what actually happened, can help tell the story. The more concrete you can be the better.

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HR conversations are worth writing down from memory too even if you don't have texts. Dates, what was said, who was present. TWC can't verify it but it shows you thought about this seriously before leaving.

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My situation was similar, left a job after repeated issues with management and filed a claim. Getting through to an actual TWC agent to understand what was happening with my adjudication was impossible for weeks, kept hitting the same hold music loop. I ended up using Claimyr at claimyr.com, it basically holds your place in line and connects you when a live agent picks up. There's a video walkthrough at https://youtu.be/V-IMvH88P1U if you want to see how it works. The agent I got explained exactly what documentation they needed from me for the quit determination and I was able to send it in the same day.

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What kind of documentation did the agent say they needed? Like did they ask for the HR emails or something more formal?

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Useful to know. My claim just hit adjudication this week for a different reason and I've been dreading the phone wait situation.

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TWC phone lines are genuinely brutal right now. Any tool that gets you past the hold is worth looking at.

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Real talk, most people who quit don't end up getting benefits. I'm not saying that to be harsh, that's just the reality of how TWC approaches it. The burden is on you to show the reason was serious and work-related, and even then it's not guaranteed. That said, the fact that you documented HR conversations and kept working until your two weeks were done shows you weren't just storming out.

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To be clear on something in that comment, TWC doesn't put the full burden on the claimant the way a court would. They gather information from both sides and make a call. What matters is what both you and the employer tell them.

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That's actually reassuring. I was worried it was automatically assumed I quit for no reason.

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The two weeks notice thing can actually work in your favor too. It shows you weren't acting impulsively.

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While you're waiting on adjudication, are you still submitting payment requests? A lot of people don't realize you're supposed to keep doing those every two weeks even before a decision comes through. If you stop and then get approved, TWC only pays weeks you actually requested on time.

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I did one payment request right after applying but then I wasn't sure if I should keep going while in adjudication. I should keep submitting them?

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Yes, definitely keep submitting every two weeks on schedule. Adjudication being active doesn't mean you stop. If you get approved and you skipped weeks, those are gone.

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This catches so many people off guard. The instructions on the mailed letter TWC sends after you apply have your specific filing dates, follow those regardless of what your claim status says.

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Work search requirements kick in from the moment you're eligible, not after you get approved. TWC mails a letter that tells you exactly how many job search activities you need each week based on your county. Keep a log because TWC can ask for it whenever they want. If you're in one of the bigger counties like Harris or Dallas it's five activities a week.

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I'm in Tarrant County, I haven't received that letter yet. Should I be doing search activities now just in case?

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Tarrant is also five a week. Start logging now regardless of whether you've gotten the letter, better to have documented activities and not need them than the other way around.

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WorkInTexas.com is where you have to register. The job search log is basically a list of employers, dates, and what you did, applied, emailed, called, that kind of thing.

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Quick question about the work search, does applying on Indeed count or does it have to be through WorkInTexas.com?

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Applying on Indeed counts as a work search activity. WorkInTexas.com is where you register and where your profile lives, but actual applications can happen anywhere. The log just needs to show what you did and where.

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Phone calls to employers, sending your resume directly, those count too. It doesn't have to be online applications only.

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Something that happened to me when I quit a retail job two years ago might be relevant. I had documented shift changes but TWC still wanted a statement from me about what I had done to try to resolve it before leaving. They specifically asked about my attempts to fix the situation. The two HR visits you mentioned, write them out in a clear statement with dates if you can remember them. That's what turned my claim around.

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How did you submit that statement? Through UBS or did you mail it in?

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Mine was through UBS, there was a place in the portal to upload documents and add notes to my claim. If you don't see it clearly, the Tele-Center can walk you through it.

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UBS document upload is under your claim details. It's not super obvious where it is but once you find it you can attach basically anything, PDFs, photos of documents, whatever.

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My coworker told me that if you quit you're automatically disqualified for six months no matter what. Is that actually true? Because I've been reading this thread and that doesn't sound right.

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That's not how it works. There's no automatic six month bar just for quitting. If TWC decides your reason didn't qualify as good cause connected with the work, you're disqualified until you meet certain reemployment conditions, not a fixed time period. And you can appeal a disqualification decision within 14 days of when it was mailed.

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Oh wow okay, my coworker was definitely wrong then. Good to know before I spread that around.

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The reemployment conditions your friend probably heard about are real though. If you get disqualified, the disqualification ends when you get a new job, work there for a certain amount of time or earn enough, and then lose it through no fault of your own.

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Adjudication has been going for three weeks on mine and I'm going out of my mind. Mine is for a different reason, fired not quit, but the waiting is brutal. Called four times this week and never got through.

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Claimyr was what finally got me through for my adjudication question. Worth trying if you haven't.

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Might have to look at that. At this point I'd try anything, I have a mortgage payment due.

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For fired situations, TWC looks at whether it was for misconduct, things like violating company policy or not doing the work when you're capable of it. If it wasn't for misconduct you might be okay, but wait for their determination letter before assuming anything.

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For anyone in the quit situation, one thing that can really strengthen your case is showing the problem wasn't just a one-time thing. Repeated schedule changes over multiple weeks, multiple attempts to get it fixed, and then leaving only after nothing worked tells a much cleaner story than a single incident. If you have coworkers who witnessed any of this and they're willing to give a statement, that can be submitted too.

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I hadn't thought about coworker statements. A few of them saw what was happening and they were frustrated about it too.

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Reach out to them soon while it's still fresh. Even a written statement from them explaining what they observed on those dates would help build the picture.

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Just keep it factual if you do that. Statements that stick to what actually happened are way more useful than ones that get emotional or start saying what the company did wrong in general terms.

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The waiting week thing confused me when I was going through my own claim. Can you explain how that works? I collected for two months and I'm not sure I ever got it.

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TWC holds your first payable week back until two things both happen, you've been paid at least twice your weekly benefit amount, AND you either go back to full-time work or use up all your benefits. If you returned to full-time work, you'd have to request it separately in UBS or through Tele-Serv. If you just ran out of benefits without going back to work, it releases at that point.

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I went back to work partway through. So I might have that week sitting there unrequested? How do I check?

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Log into UBS and look for a waiting week request option. There's also a path through Tele-Serv, Option 2 then Option 4. If the conditions were met, it may still be available to you.

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My adjudication wrapped up last week after about five weeks total. I want to share what actually helped. Calling in and speaking to an agent who could see the specific hold on my account was what moved things. They told me there was a document they needed that nobody had ever asked me for in writing. Used claimyr.com to get through since regular calling wasn't working and got that info in one call.

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Five weeks is a long time. Did they give you back pay for all the weeks you'd requested during that time?

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Yes, once the adjudication cleared and I was approved, the payments for all the weeks I'd requested on schedule came through. That's exactly why keeping up with the payment requests during adjudication matters so much.

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This is making me feel better about where I am. I've been submitting mine every two weeks and just hoping for the best.

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The base period wage calculation matters for figuring out what you'd actually receive if approved. TWC takes the highest earning quarter from roughly the first four of your last five completed calendar quarters before you filed, divides it by 25, and that's your weekly amount. It caps somewhere around $619 for new claims. If you had good quarters at the warehouse job, you'd be in decent shape.

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I was making around $22 an hour and working full time for about 18 months before I left. Is there a way to estimate what my weekly amount might be before the determination comes?

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Roughly speaking, take your highest calendar quarter earnings and divide by 25. So if you earned around $11,000 or more in a single quarter, you'd be near the max. The determination letter will show the exact calculation.

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The letter TWC mails after your claim is processed shows your exact base period wages by quarter, it's worth reading carefully to make sure the numbers match what you actually earned.

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Has anyone had experience with TWC reaching out to you during adjudication versus just waiting? Like do they ever call you to ask questions or is it all on you to call them?

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TWC can send written notices asking for more information and they'll mail it. Phone calls from TWC to you aren't something I experienced. The onus is usually on you to follow up and make sure they have what they need.

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Any notices they send through UBS or by mail have deadlines. If they ask for a response or documentation, don't sit on it. Missing those can slow down or end your adjudication not in your favor.

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Got through adjudication on a quit claim about eight months ago and wanted to give you a realistic picture. Mine took six weeks and was eventually approved because I had documented that my pay had been shorted twice and I had tried to get it corrected. The schedule change situation you describe is harder to show because it's less cut and dried. Not saying you won't get through, just that the clearer and more documented your case the better.

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Shorted pay seems more concrete than schedule changes, I'll admit. I think my strongest argument is the repeated nature of the changes and the fact that I went to HR. I'm going to write out a detailed timeline tonight.

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A timeline is a great idea. Put the dates of the specific schedule changes you remember, when you talked to HR, what was said or not said, and when you finally decided to leave. Keep it factual and clear.

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Bring in your original hiring documents if you have them too. If there was anything in writing about your expected schedule when you were hired, that shows what changed from the starting agreement.

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Taxes on the benefits are worth knowing about upfront. Unemployment is treated as federal taxable income. TWC will mail you a 1099-G in January showing what you got paid. You can choose to have 10 percent withheld during the year or just deal with it at tax time, your call.

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Can you set up withholding through UBS or do you have to call?

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You can manage the withholding preference through UBS under your account settings. It's voluntary so if you want to handle taxes as a lump sum at the end of the year that's fine too.

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Just don't forget about it at filing time. First year on benefits a lot of people are caught off guard by owing more than expected because they skipped the withholding.

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WEEKS of adjudication and TWC just sitting silent is infuriating honestly. I had a quit claim that dragged for nine weeks and nobody would tell me anything except that it was pending. The whole system is designed to make you give up and walk away.

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Nine weeks is on the longer end. Did it ever resolve, and what finally moved it?

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Eventually resolved in my favor but only after I got through to an agent who actually looked at my file and found an employer response that had been submitted but apparently not fully reviewed. If I hadn't pushed I think it would've sat there longer.

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This is exactly why getting to an actual live agent and not just the automated system makes such a difference. The automated stuff can't tell you what's actually stuck.

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Appeal rights matter here even if everything goes wrong. If TWC denies your claim, you have 14 calendar days from the date printed at the top of the determination letter to appeal in writing. You can do it through UBS. The first appeal is a phone hearing with a Hearing Officer who goes over the evidence. Keep requesting payment on schedule through the whole appeal process too, because TWC only pays for weeks you actually requested on time.

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If I appeal and win, do they pay all the weeks I'd been requesting during the adjudication and the appeal?

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Yes. That's exactly why the payment requests during the whole process are so important. Win an appeal and get paid retroactively for every week you requested correctly and on time. Skip weeks and those are gone regardless of winning.

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The 14 day window is strict. I know someone who missed it by two days and lost the ability to appeal at that level. Read the date on the letter carefully, not the date you receive it.

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Came back to update this thread because the OP's situation sounded a lot like mine from a few months ago. Quit a warehouse job too, shift changes were part of my case plus management communication issues. Got denied at first, appealed, won at the hearing level. The Hearing Officer wanted to know specifically what I had done to try to solve the issue before leaving. HR documentation and the fact that nothing changed after my complaints is what carried the day for me.

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This is genuinely the most helpful thing I've read in this thread. The appeal process is not something I had really considered as a real option, I just assumed denial was final.

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Denial is very much not final. The appeal hearing is where you actually get to tell your story to a person who can weigh it. The determination is just the first step in a process.

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For the hearing specifically, have your documents organized and ready before the call. The Hearing Officer will mail a packet with the specifics about five to ten days before the scheduled date. Register your phone number 15 to 60 minutes before it starts.

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