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Just finished a holiday retail position last week and trying to file for unemployment again. When I attempt to log into my TWC account online, it keeps directing me to call in instead of letting me file a new claim. The weird part? I called the number they provided and there's literally NO HOLD MUSIC - just dead silence so I can't even tell if I'm actually in queue or if I'm wasting my time. My previous claim from last summer got super complicated with a denial after my second commission appeal (apparently using Spanish at work when you're not Hispanic is grounds for termination that disqualifies you from benefits - don't even get me started on that BS). Does anyone know the BEST direct number to reach an actual TWC agent? I swear they must have different phone lines for different departments, but they only publish the main ones that nobody answers. Why can't all agents just answer the main line instead of making us jump through hoops?? This Feb 2025 job market is absolutely brutal in Texas right now.
My son just got laid off and applied for TWC unemployment yesterday. This is his first time ever filing and we're both confused about a couple things. First, where exactly does he report his work search activities? Is it somewhere in his account portal or does he wait until they contact him? Also, can someone explain how TWC calculates the payment amount? Is it based on his highest quarter earnings or his most recent job? I'm trying to help him budget for the next few months. Thanks in advance for any help!
To answer your follow-up question about timing: Once your son's claim is approved (which typically takes 2-3 weeks if there are no issues), he'll be able to request his first payment. He won't get paid for the first week (the waiting week), but he still needs to request payment for it. After that, he'll request payment every two weeks on his assigned day. The money usually arrives 2-3 business days after a successful payment request via direct deposit, or 5-7 days if he's using the TWC debit card. Regarding work search documentation, a spreadsheet is perfect! He should record: - Date of activity - Employer name/contact information - Type of work search activity (application, interview, networking, WorkInTexas.com activity, etc.) - Position applied for - Method of contact (online, in person, email) - Results/follow-up TWC doesn't audit everyone, but when they do, having organized records makes it much easier.
For your last question about what counts as work search activities - it's more than just job applications. Here's what TWC accepts as valid work search activities: - Submitting job applications/resumes - Attending job interviews - Creating a profile on WorkInTexas.com - Attending job fairs - Participating in job search seminars or workshops - Taking skills assessment tests - Registering with a staffing agency - Networking events related to job search He needs at least 3 of these activities each week. And regarding the wage investigation deadline - he should request it within 14 days of receiving his Statement of Benefits letter. Also, once he starts receiving benefits, he should set a reminder to request payment every two weeks. Missing a payment request can create real headaches!
So frustrated right now! TWC denied my unemployment claim stating I 'voluntarily quit' my job. This is completely false! What actually happened: my newborn was admitted to the hospital THE DAY the hurricane hit. I immediately notified my manager that I couldn't come in until my baby was released from hospital. Instead of understanding, they just removed me from the schedule completely. They actually expected me to show up for work the day after the hurricane when roads were completely flooded, businesses everywhere were closed, and I was at the hospital with my newborn who needed medical care for 3 days straight! How is this considered 'quitting'?? I've already submitted an appeal but I'm worried sick about finances. Has anyone successfully appealed a wrongful voluntary quit determination, especially with a family medical situation? What are my realistic chances of winning this appeal and getting my benefits?
yeah she got all the back money at once. was like 6k cause it took like 3 months total. but she had to request payment every 2 weeks whole time like someone else already said
Since your separation involves both a medical issue and a natural disaster, make sure to specifically mention both during your appeal hearing. TWC has special provisions for both situations. The natural disaster element (hurricane flooding) adds substantial weight to your case since TWC recognizes this as a legitimate barrier to work. Also worth noting: if you've worked for this employer for over a year, mention that too. Longer employment history works in your favor for these types of appeals.
I need advice ASAP! My former employer terminated me and told TWC I had 2 write-ups, but I only ever received ONE. The second write-up they're claiming never happened - I was never given any documentation or told about it. What really happened was I reported my manager for sexual harassment, retaliation, and creating a hostile work environment multiple times. I have all the emails I sent to HR documenting everything. After my third report, they suddenly fired me - feels like they just got tired of dealing with my complaints. My claim has been processing for over a month now. Will TWC ask me to provide my evidence about the harassment reports? Will they require HR to show documentation of this supposed second write-up? I'm getting really anxious waiting and worried they'll just take the employer's word for it. Anyone dealt with something similar? How thoroughly does TWC investigate these cases?
To answer your follow-up question - you should wait for the scheduled fact-finding interview before submitting your evidence. During that call, the examiner will tell you how to submit your documentation. They typically give you a specific fax number or email address that goes directly to your claim examiner. And yes, absolutely continue requesting payment every two weeks while waiting for a determination. This is essential even if your claim is in pending status. If you're ultimately approved, you'll only receive benefits for weeks you properly requested payment.
During your fact-finding interview: DO: - Stick to factual statements - Reference specific dates and events - Clearly state you never received a second write-up - Explain your harassment reports chronologically - Ask for the employer to provide proof of the second write-up - Stay calm and professional DON'T: - Use emotional language or appear angry - Make general accusations without evidence - Interrupt the examiner or employer - Bring up unrelated workplace issues - Speculate about employer motives without evidence Remember that everything is being recorded, and the examiner is looking for clear, factual information to make their determination. Your documentation will speak for itself if organized properly.
So frustrated with TWC right now! I just got my unemployment tax documents for 2025 and there's a major problem. Last spring, TWC paid me benefits ($3,200) while my case was still being reviewed, then later determined I wasn't eligible and demanded the money back. I repaid the entire amount in July, and they even sent me a confirmation letter acknowledging the repayment. But now my W-2G form from TWC shows the full benefit amount without reflecting my repayment! It's like I'm being taxed on money I didn't actually keep. Has anyone dealt with this before? Do I need to file an amended W-2? Call the IRS? I called TWC three times but keep getting disconnected after waiting 45+ minutes. Tax deadline is approaching and I'm panicking!
One more thing - check if you repaid the money in the same calendar year you received it. If you got the benefits and repaid them within 2025, then the 1099-G should show the net amount. If you got the benefits in 2024 but repaid in 2025, things get more complicated and you may need to use the "claim of right" doctrine when filing. Something to ask about when you reach TWC.
Fiona Sand
So about that whole "using Spanish at work" thing - I'm really curious what happened there if you don't mind sharing. Was that seriously the reason they fired you and denied benefits? That sounds like potential discrimination depending on the circumstances, especially if non-Hispanic employees were specifically targeted for using Spanish while Hispanic employees weren't.
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Eva St. Cyr
AuthorLong story short: I worked at a call center, learned Spanish in college, and would occasionally help Spanish-speaking customers when our bilingual staff was busy. Management initially praised this but a new supervisor decided it was "misrepresentation" since I wasn't officially hired as bilingual staff. They claimed customers might be confused or misled about my cultural background. TWC sided with them saying I violated company policy even though no such policy existed until after I was fired. Not worth fighting anymore - that was last year's battle.
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Fiona Sand
Wow, that's ridiculous! Sounds like they were looking for an excuse. Sorry you went through that. Their loss for getting rid of someone with additional language skills willing to go above and beyond.
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Eva St. Cyr
UPDATE: I finally got through this morning! Called exactly at 7:00am and still waited 45 minutes, but eventually spoke with someone. For anyone else stuck in the "must call in" loop after a seasonal job: 1. They confirmed my account was flagged for manual review due to previous appeal history 2. I had to verify identity again through ID.me even though I did this last year 3. The agent manually created my new claim 4. She said I should receive my determination letter within 7-10 business days 5. I CAN start requesting payments next week even before determination (this was news to me!) Thanks everyone for your help! That silent hold is still absolutely maddening though.
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Kaitlyn Otto
Yay!! So glad you got through! Did you use any special prompt or button combo to reach an actual person?
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Eva St. Cyr
AuthorNothing special - just selected option 2 for existing claims then option 3 for speak to representative. The trick was definitely calling right when they opened at 7am. By 7:01 I was already in queue.
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