My wife got terminated last week for supposedly violating a company policy and her unemployment claim was immediately denied by TWC. Here's the situation though - during her onboarding training, her supervisor SPECIFICALLY told her it was okay to do exactly what she got fired for. The company handbook technically says it's not allowed, but her training manager explicitly said "don't worry about that part, everyone does it this way instead." The kicker is that this training manager quit the company about a month ago but has agreed to testify that he did in fact tell her to perform the task that way. We've already requested an appeal hearing but I'm wondering what our chances are? Does having the former manager as a witness make this winnable? Has anyone successfully appealed a misconduct termination with a similar situation? The hearing is scheduled for March 9th and we're super stressed about finances if this doesn't work out.

Hey everyone, I'm in a tricky situation with TWC and hoping someone has been through something similar. I lost my job after the March storms knocked out internet in our area for weeks (I work in remote tech support). My employer let me go because I couldn't perform my duties without connection. I initially applied for Disaster Unemployment Assistance (DUA) thinking that was appropriate for my situation. However, TWC processed me for regular unemployment benefits first. Now I'm about to submit my final payment request before my regular benefits are exhausted. I spoke with a TWC agent last week about switching to DUA since my job loss was storm-related, but she seemed confused about the process. After consulting her supervisor, she told me to file my last regular payment request and then call back to have them switch me to DUA. Does this advice sound right? Has anyone successfully switched from regular UI to DUA after exhausting benefits? I'm worried I might fall through the cracks and lose out on assistance I might qualify for. Thanks for any insights!

My husband just texted me that his managers have been making his work life miserable - changing his schedule last minute, criticizing everything he does, and assigning him impossible tasks. It seems like they're deliberately trying to push him out and make him quit. If this continues and he does end up quitting, would he qualify for TWC unemployment benefits? I told him to document everything and talk to HR first, but I'm worried they're all working together. He's been at this company for 4 years with excellent performance reviews until new management took over 2 months ago. Can anyone tell me what counts as 'constructive discharge' or 'good cause to quit' in Texas? I need to give him good advice before things get worse.

I just completed what I think is the ID.me verification for my TWC unemployment claim, but I'm not sure if I did it correctly. All I did was create an account on ID.me and verify my email address. The system didn't ask me to upload my driver's license or do a video selfie or anything like that, which seems weird based on what I've read online. Has anyone gone through this recently? Am I missing steps that will delay my claim? My benefits are on hold until this verification is complete, and I'm getting really worried about making rent next month. Thanks for any help!

I'm at my wit's end with this TWC issue! When I call the Tele-Serv line to check on my unemployment benefits, the automated system tells me I'm 'medically unable or unwilling to work' which is completely FALSE. The system gives me an option to press 1 if this information is incorrect, but then the call just disconnects every single time! I've tried calling back at different times of day (early morning, afternoon, even right when they open) and the exact same thing happens. I've been trying for over a week now. I'm perfectly able and eager to work - I was laid off from my warehouse job last month and have been actively applying everywhere. Has anyone else dealt with this specific error message? Is there another number I should try? I need to get this fixed ASAP because I'm missing payment requests and bills are piling up. I've also tried sending messages through the TWC portal but no response yet.