Found other people's information in my PA UC claim file - privacy breach?

This is definitely a serious issue that needs immediate attention. This is a data breach and PA UC needs to be notified ASAP. The most effective way to report this is to: 1. Take screenshots as evidence (but black out any personal info) 2. Contact PA UC through their dedicated fraud hotline: 1-800-692-7292 3. Send an email with "DATA BREACH" in the subject line to: uchelp@pa.gov 4. Log out completely and clear your browser cache Don't try to access those files again as it could potentially create more problems.

Wow thats crazy!! I would be FURIOUS if someone else could see my information too!! Did you try going to the actual unemployment office? Sometimes you gotta talk to a real person about this stuff. The phone lines are useless.

I had something similar happen last month but with just one other person's info. I spent 3 days trying to get through on the phone without success. After seeing how frustrated I was, my brother told me about a service called Claimyr that can actually get you connected to a UC agent quickly instead of dealing with busy signals all day. I was skeptical but desperate so I tried it (claimyr.com) and they actually got me through to a PA UC rep in about 20 minutes. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 The UC agent took my info and escalated it to their IT security team. They fixed the issue within 48 hours and called me back to confirm.

This is a SERIOUS security breach and possibly a violation of federal privacy laws. PA Department of Labor needs to address this immediately. Here's what I recommend based on having worked with similar issues: 1. Document EVERYTHING - take screenshots showing the issue (with sensitive info blurred) 2. Contact PA-L&I directly: uchelp@pa.gov AND uc-helpdesk@pa.gov - mark as HIGH PRIORITY 3. In your email, request: - Immediate removal of other claimants' data from your account - Written confirmation that your data isn't visible to others - Timeline for resolution - Incident reference number Also worth noting - if you're seeing SSNs or other sensitive data, this could potentially be reportable to the state attorney general's office as well. This isn't just an inconvenience, it's potentially a major data protection failure.

Ugh the PA UC system is such garbage!! I bet they'll blame it on "system maintenance" like they do everything else. My friend had her benefits sent to someone else's card last year and it took them 2 MONTHS to fix it. They don't care about our privacy AT ALL.

Hey OP - were you able to get this resolved? I'm wondering if you tried calling in or one of the other suggestions people mentioned. This seems like a serious issue that UC should address quickly.

my cousin works for the state (not unemployment but different department) and he says they been having lots of IT problems since getting hacked last year. they dont tell the public everything that happens

FINAL UPDATE: The UC office called me back today. They fixed the issue on their end and said it was caused by a database error during their system update. They found 37 accounts total that had this problem and they've fixed them all now. They also said they're sending formal notification letters to everyone affected, including the people whose info was in my account. They apologized a bunch and said they're implementing new testing procedures before future updates. The rep also mentioned they're going to review my claim personally to make sure nothing else was affected. Thanks again everyone for your help with this! Definitely scary to see other people's info but at least they took it seriously once I finally reached them.

Wow, thanks for sharing this whole experience and keeping us updated! This is actually really helpful to know about. I've been having some weird glitches with my account lately (nothing this serious) but now I'm wondering if they're related to the same system issues you encountered. It's honestly pretty scary that 37 people were affected by this data breach. Makes me want to check my account more carefully to make sure everything looks right. Did they give you any advice on what to watch out for going forward, or any way to verify that your account is secure now? Also really glad that Claimyr service worked out for you - I've been struggling to get through on the phone for weeks about a different issue and might have to try that route myself.