After reading about your benefit year transition issue, I definitely recommend calling early in the week (Monday or Tuesday) and early in the morning right when they open. The claims overlap team that another user mentioned is usually less busy during those times. Also, prepare all your information before calling - your claim ID numbers for both claims, the exact dates of your benefit year end, and the dates of any pending payments. Having this ready will help them resolve it much faster once you do connect.

I've been through this exact scenario multiple times unfortunately. What really helped me was documenting everything - the time I called, how long I waited, the agent's name if they gave it, and exactly what happened. When I finally got through to someone who could help, having that timeline made them take my situation more seriously. Also, if you do get disconnected again "due to an emergency," ask for a reference number for your call before they hang up. Most agents can give you one quickly and it helps prove you actually connected when you call back. The system is definitely frustrating but don't give up!

Just checking back - did you have any luck uploading your bank verification documents or getting through to someone? The bank statement upload suggestion is actually really good advice and can speed things up considerably.

That's awesome news Connor! So glad you got it resolved. For anyone else dealing with this issue, it sounds like the key steps are: 1) Check for open issues in your dashboard (especially "payment method verification"), 2) Upload bank verification documents if available, and 3) Try to speak with an agent to expedite the process. Good to know the system does work eventually, even if it's frustrating waiting weeks without communication about what's happening behind the scenes.

I've been dealing with PA UC paper checks for about 6 months now and the delivery times are all over the place. Sometimes it's 3 days, sometimes it's 10+ days. What I've noticed is that checks sent on Fridays tend to take longer because they don't actually get processed until Monday, then there's the printing delay, then mailing. So your Friday payment might not have even been printed until Tuesday or Wednesday this week. One thing that helped me was signing up for USPS Informed Delivery - at least then you can see if your check is coming that day instead of constantly checking an empty mailbox. It's free and shows you scanned images of mail that's out for delivery to your address. Also, totally agree with everyone saying to switch to the Money Network card. I kept putting it off but finally did it last month and it's been so much less stressful. No more wondering if my rent money is lost in the mail somewhere!

I'm in the exact same boat! My payment was also processed Friday and I've been checking my mailbox religiously since Monday. Reading through everyone's experiences here is both reassuring and concerning at the same time - sounds like it could be anywhere from a few more days to potentially weeks depending on how things go. I'm definitely going to look into the Money Network card option that everyone's mentioning. This is my first time dealing with PA UC paper checks and the uncertainty is killing me when I have rent and other bills coming up. At least with direct deposit to a regular bank or the prepaid card, you know exactly when your money will be available instead of playing this waiting game with USPS. Thanks to everyone sharing their timelines - it's helpful to know what to expect even if the range is pretty wide. I'll also check out that USPS Informed Delivery service someone mentioned so I can at least know if it's coming on a given day without having to check my mailbox 5 times!

Just wanted to add my experience as someone who went through this recently - I also filed by phone on a Thursday and was confused about the timing. The agent I spoke with wasn't super clear either, but I did file that first Sunday and it worked out fine. One tip that helped me: when you do log in on Sunday, the system will show you exactly which week you're certifying for, so you'll be able to confirm it's the right timeframe. Also, keep notes of when you file each week - I started a simple calendar reminder because it's easy to lose track of the Sunday deadline when you're dealing with job searching stress. Good luck with everything! The first few weeks are always the most confusing but it gets easier once you get into the routine.

I went through this exact same situation about 6 months ago! Filed my initial claim on a Thursday and was totally confused about the timing. The agent I spoke with mentioned backdating but didn't really explain what that meant for my weekly filing schedule. You should definitely file THIS Sunday - don't wait! The backdating just means your benefit week started the previous Sunday, but you still need to certify for that week. I made the mistake of overthinking it and almost waited, but thankfully I found some posts here that convinced me to file on schedule. One thing that helped me was setting up a recurring Sunday reminder on my phone. The PA UC system is already confusing enough without missing deadlines on top of it. Also, make sure you have all your job search activities documented from the backdated week - they'll ask about that during certification. The first few weeks are definitely the hardest to navigate, but once you get into the rhythm it becomes much more manageable. Just stick to the Sunday schedule and you'll be fine!

Update: I FINALLY got through to someone this morning! For anyone with a similar problem - I called the alternative number (888-313-7284) at exactly 7:59am and selected option 1 then 3 for payment issues like someone suggested here. The agent explained that my claim was put on hold for recalculation because of my part-time work. She lifted the hold and I should be able to file again starting Sunday. She also said I'll be able to file for the missed week once the system updates (24-48 hours). My weekly benefit amount will be reduced based on my part-time earnings, but at least I'll get something. Thanks everyone for your help!

That's such great news that you got through and got it resolved! For anyone else dealing with this issue - I had a very similar experience last year. The key things I learned: 1) Always call right when they open at 8am, 2) The payment issues line really does have shorter wait times, and 3) Make sure to ask specifically about backdating any missed weeks when you talk to the agent. Also, once your claim is back to normal, they'll recalculate your weekly benefit based on your part-time earnings using a formula - basically they subtract your weekly earnings from your full benefit amount, so you'll still get partial benefits as long as you're not earning more than your full weekly benefit amount. Keep all your pay stubs because they might ask for them later to verify your reported earnings!