
Ask the community...
Have you tried applying at a different time of day? Sometimes the website works better very late at night or early morning. Also make sure you're using the right website (www.uc.pa.gov) and not an old bookmarked page from your COVID claim.
I want to clarify something important: Even though you're having trouble filing, you should document the date you first attempted to file. Pennsylvania has a provision for "backdating" claims when technical issues prevent filing. Once you get through to a representative, explain that you've been attempting to file since [date] but were prevented by technical issues. They can often backdate your claim to when you first became eligible, rather than when you finally get through the system. This is especially important for preserving your full benefit amount and eligibility weeks. Just make sure you keep records of all your attempts to file and contact them.
Thank you so much for this information! I didn't know about backdating. I'll start keeping a log of every attempt to file online and every call I make. Would screenshots of the error screen help my case too?
Yes, screenshots would definitely help! Also note the exact error message you're receiving. When you do reach someone, be very clear that this is a technical issue preventing a new application, not just a question about an existing claim. This helps ensure you get routed to someone who can actually fix the database issue rather than just answer general questions.
make sure u check ur payment status on the uc website! sometimes it says "paid" on there for days b4 the money actually shows up in ur account
One more tip - if your backdated payments don't show up within 2 weeks of filing those weeks, there might be an issue that needs addressing. The payment status section should show each week as either "pending," "in progress," or "paid." If any week shows a different status or has been pending for more than 10 days, you should definitely call to check what's happening. Sometimes backdated weeks can trigger automatic reviews even after initial approval.
My freind got denied for attendance too but it was cuz she missed whole days not just late. I think ur case is stronger since u always showed up just a few mins late. teh appeal hearing is over phone now post-covid which makes it less scary too
After your appeal is filed, begin preparing for the hearing by organizing your evidence chronologically. You'll likely receive instructions about submitting evidence before the hearing date. Make sure to follow these exactly - if you're required to send copies to both the Unemployment Office and your former employer, failure to do so could result in your evidence being excluded. During the hearing itself, listen carefully to questions and answer directly without volunteering additional information unless it directly supports your case. Remember that PA uses a 'weekly claim' system, so even while waiting for your appeal, continue filing your weekly certifications to preserve your claim for those weeks.
Thanks everyone for the advice! I decided to quit the commission job and just reported it on my weekly certification. I explained that the job was misrepresented during the interview (they never mentioned it was 100% commission with no base salary). My claim is still being processed, so I'll update once I hear anything.
UPDATE: My claim was approved!!! They actually accepted my explanation about the commission-only job without even requiring an appeal. The UC examiner agreed that a commission-only position wasn't suitable work compared to my previous salaried position. Just wanted to update everyone who helped me. Make sure you're honest about everything on your certifications!
The UC system is DELIBERATELY CONFUSING to discourage people from getting benefits they're entitled to!!! They make it hard on purpose and hope you'll just give up. I had THREE different "investigations" on my claim last year. Keep fighting them!!
While the system can be frustrating, these investigations are actually to prevent fraud, which has been a huge problem. They're not specifically designed to deny legitimate claims, though I understand it feels that way when you're waiting for benefits.
UPDATE: I finally got through to someone at UC! The IP investigation was because I had worked in two different states in my base year and they were verifying my wages. The rep said it should be resolved within 5-7 business days. Thanks everyone for your help and advice!
Just to follow up on my earlier advice - I checked with a colleague who specializes in additional claims, and there's one more thing you should try. Call the UC helpline again, but instead of asking about the status, specifically request to speak with an examiner about your \
As someone who's been through the PA UC system multiple times, here's what you need to know about their callback system: 1. The estimated callback times are very approximate 2. They may call up to 4 hours after the scheduled time 3. If they're overloaded, some callbacks get pushed to the next day 4. They'll attempt to call twice if you miss the first one 5. The caller ID usually shows as "Unknown" or "No Caller ID" If you have an open issue that's been holding up payments for 3 weeks, I'd recommend trying to call them directly first thing tomorrow morning (7:30am sharp). That's usually when the lines are least busy.
Thank you for this detailed explanation! I'll definitely try calling at 7:30am tomorrow. Should I still be expecting a callback today or just give up on that?
UPDATE: They finally called at 4:32pm! Almost 4 hours after the scheduled time. The agent was actually really helpful and fixed the open issue right away. For anyone with similar problems - don't give up, and keep your phone nearby all day even if they miss the scheduled time. Thanks everyone for the advice!
Just FYI - you need to create a separate login for the Money Network app that's different from your PA UC login. That confused me for days! The card comes with instructions but they're not very clear about this. If you're having trouble registering on the app, make sure you're creating a new account specifically for Money Network, not trying to use your UC credentials.
Oh that's really good to know! Would have definitely tried using my UC login first. Is there anything else weird about setting it up I should know about?
Yeah, when you register they ask for the card number AND a security code that's NOT the 3-digit code on the back. It's actually a longer code on the paperwork that comes with the card. Don't throw that away! Also, their password requirements are super strict - must have capitals, numbers, special characters, and be at least 12 characters long.
On a positive note, the Money Network app is actually pretty decent. You can set up notifications for when deposits hit your card, lock/unlock the card if you're worried about fraud, and see all your transaction history. You can also transfer funds to your bank account right from the app instead of having to call in like with the old system. Much more convenient overall.
Keith Davidson
just checked my card and my payment FINALLY posted!! check yours now maybe?
0 coins
Sarah Ali
•OMG JUST CHECKED AND MINE CAME THROUGH TOO!! Such a relief! Thanks everyone for your help and suggestions. Hopefully this was just a one-time glitch.
0 coins
Ryan Vasquez
this happens like every 3 months tbh... the PA UC system is always breaking down in some way... get used to it lol
0 coins
Avery Saint
•While there are occasional delays, I've been on UC for 7 months and this is only the second time I've experienced a payment issue. If you're having frequent problems, it might be worth checking if there's something specific with your claim that's causing recurring issues.
0 coins