Can't find "Certify to Claim Weekly Benefits" button on NY unemployment portal - UI dashboard doesn't match email instructions

The website is super confusing now after they updated it. Click on 'Unemployment Services' first, then there should be a 'Claim Weekly Benefits' option. If you dont see it, try clearing your cache and cookies or use a different browser. The site works better on Chrome tbh

I had the same problem but found a solution. I used claimyr.com to get through to an agent who helped fix my account access. It costs $20 but totally worth it since I couldn't certify for weeks. Here's a video about how it works: https://youtu.be/Rdqa1gKtxuE

DETAILED SOLUTION: Let me help you navigate this. Here's what you need to do: 1. Make sure you're using a desktop/laptop (mobile can be glitchy) 2. Clear your browser cache 3. Log in at labor.ny.gov 4. Click 'Unemployment Services' 5. Look for 'Claim Weekly Benefits' not the exact wording from email If still no luck, you might have a technical issue with your account. In that case, you'll need to speak with an agent. I recommend using claimyr.com - they'll get you through to someone quickly. The system is frustrating but hope this helps! 💯

lmao ny unemployment website is a joke fr fr 🤡 been trying to certify for 3 weeks now

Try calling them early morning like 7:30am. Sometimes the website glitches but phone certification still works

anyone else notice how the website looks totally different from what the emails describe? like they never updated their email templates or something

I'm having the exact same issue! The email instructions are completely outdated. What worked for me was clicking on "UNEMPLOYMENT SERVICES" from the main menu, then scrolling down to find "Claim Weekly Benefits" - it's not the prominent button the email describes but it's buried in there. Also make sure you're using Chrome or Firefox, the site seems to have issues with Safari. If you still can't find it after clicking Unemployment Services, try refreshing the page a few times. The NY DOL really needs to update their email templates to match the actual website layout!

I had this exact problem last week! The email instructions are completely wrong now. Here's what actually worked for me: 1. Log into labor.ny.gov 2. Click on "UNEMPLOYMENT SERVICES" (not the other options) 3. Look for "Claim Weekly Benefits" - it's NOT a big button like the email says, it's just a regular link in the list 4. Make sure you're using Chrome or Edge - I had issues with other browsers The whole interface got redesigned but they never updated the email instructions. Super annoying but once you know where to look it's pretty straightforward. Hope this helps!

I ran into this same frustrating issue a few months ago! The NY DOL website redesign really messed things up and their email instructions are totally outdated. Here's what finally worked for me: 1. Go to labor.ny.gov and sign in 2. Click "UNEMPLOYMENT SERVICES" from the main dashboard 3. Scroll down and look for "Claim Weekly Benefits" - it's just a plain text link, NOT the big button the email mentions 4. If you don't see it right away, try refreshing the page or clearing your browser cache 5. Use Chrome or Firefox - I had weird display issues with Safari The key thing is ignoring the email instructions completely since they don't match the current website at all. Once you find that "Claim Weekly Benefits" link under Unemployment Services, you should be able to certify normally. It's buried in there but it definitely exists! Really hope NY DOL updates those misleading emails soon because this is confusing so many people. Good luck!

I'm dealing with this exact same problem right now! The disconnect between the email instructions and the actual website is so frustrating. I've been clicking around for 20 minutes trying to find this mythical "Certify to Claim Your Weekly Benefits Here" button that simply doesn't exist. Based on what everyone is saying here, it sounds like I need to click on "UNEMPLOYMENT SERVICES" first and then look for "Claim Weekly Benefits" as a regular link instead of the big button described in the email. Going to try that approach now. It's honestly mind-boggling that NY DOL redesigned their entire website but never bothered to update the email templates that thousands of people rely on every week. This is causing unnecessary stress for people who are already dealing with unemployment. Thanks to everyone who shared the actual working steps - this thread is way more helpful than the official instructions!

I just went through this exact same nightmare last week! The email instructions are completely useless now - that "Certify to Claim Your Weekly Benefits Here" button they mention literally doesn't exist anymore. Here's what actually works: 1. Log into labor.ny.gov 2. Click "UNEMPLOYMENT SERVICES" (ignore everything else on the dashboard) 3. Scroll down and look for "Claim Weekly Benefits" - it's just a plain text link buried in the list, NOT the big prominent button the email describes 4. Use Chrome if possible - other browsers seem glitchy with the new site The whole thing is so poorly designed. They completely redesigned the website but couldn't be bothered to update their email templates that literally millions of New Yorkers depend on every week. I wasted hours clicking around looking for that non-existent button before figuring this out. Pro tip: if you still can't find the "Claim Weekly Benefits" link after clicking Unemployment Services, try refreshing the page or clearing your cache. Sometimes it doesn't load properly on the first try. Hope this saves you some of the frustration I went through!

I'm having the exact same issue and it's driving me crazy! The email instructions are completely outdated - there's no "Certify to Claim Your Weekly Benefits Here" button anywhere on the site. I've been searching for over an hour thinking I was missing something obvious. Based on all the helpful responses here, it sounds like the solution is: 1. Click "UNEMPLOYMENT SERVICES" from the main dashboard 2. Look for "Claim Weekly Benefits" as a regular text link (not the big button the email describes) 3. Use Chrome or Firefox for better compatibility It's really frustrating that NY DOL redesigned their entire website but never bothered to update the email instructions that thousands of people rely on every week. This thread has been way more helpful than any official documentation! Thanks everyone for sharing the actual working steps - you're saving people a lot of unnecessary stress and confusion. Going to try the Unemployment Services route now and hopefully finally get my certification done!

I'm experiencing the exact same issue right now! Just got my weekly email reminder and spent 30 minutes looking for that "Certify to Claim Your Weekly Benefits Here" button that apparently doesn't exist. The email instructions are totally misleading and don't match the actual website at all. From reading all these responses, it's clear I need to: 1. Click on "UNEMPLOYMENT SERVICES" from the main menu 2. Look for "Claim Weekly Benefits" as a regular text link (not the prominent button described in emails) 3. Make sure I'm using Chrome for best results It's honestly unbelievable that NY DOL can redesign their entire website but can't update a simple email template that millions of New Yorkers depend on every week. This is causing so much unnecessary confusion and stress for people who are already dealing with unemployment challenges. Thanks to everyone who shared the real steps - this community thread is infinitely more helpful than the official "instructions" we keep getting via email! About to try the Unemployment Services approach now.

I'm going through this exact same frustrating experience right now! Just tried to certify this morning and spent forever looking for that "Certify to Claim Your Weekly Benefits Here" button mentioned in the email - it's nowhere to be found on the actual website. Reading through all these responses has been incredibly helpful though. Sounds like the real process is: 1. Click "UNEMPLOYMENT SERVICES" from the main dashboard 2. Look for "Claim Weekly Benefits" as a plain text link (not the big button the email describes) 3. Use Chrome or Firefox for best compatibility It's absolutely mind-boggling that NY DOL can completely redesign their website but can't be bothered to update the email templates that thousands of people rely on every week. The disconnect between their instructions and reality is causing so much unnecessary stress for people already dealing with unemployment. This community thread has been 100x more helpful than any official documentation. Thanks to everyone who took the time to share the actual working steps - you're saving fellow New Yorkers hours of confusion and frustration! About to try the Unemployment Services route now 🤞

I'm dealing with this exact same issue! Just tried to certify today and couldn't find that "Certify to Claim Your Weekly Benefits Here" button anywhere. The email instructions are completely useless - it's like they're describing a totally different website. Thanks to everyone who shared the real steps! Just to confirm what worked for me: 1. Log into labor.ny.gov 2. Click "UNEMPLOYMENT SERVICES" (not any of the other dashboard options) 3. Scroll down and look for "Claim Weekly Benefits" - it's just a regular text link buried in the list, NOT the prominent button described in emails 4. Using Chrome definitely helps - had display issues with Safari It's honestly ridiculous that NY DOL can redesign their entire website but can't update a simple email template. I wasted so much time looking for that non-existent button! This thread has been way more helpful than any official instructions. Really appreciate everyone taking the time to share the actual working process - you're saving people hours of unnecessary frustration! 🙏

I'm having the exact same problem! Just tried to certify this morning and couldn't find that "Certify to Claim Your Weekly Benefits Here" button anywhere on the site. The email instructions are completely outdated and don't match the actual website interface at all. After reading through all these helpful responses, I tried clicking on "UNEMPLOYMENT SERVICES" from the main dashboard and scrolling down to find "Claim Weekly Benefits" as a regular text link (not the big prominent button the email describes). That finally worked for me! It's really frustrating that NY DOL redesigned their entire website but never bothered to update the email templates that thousands of people depend on every week. This is causing so much unnecessary confusion for people who are already stressed about unemployment. Thanks to everyone who shared the actual working steps - this community thread has been way more helpful than the official instructions! For anyone else struggling with this: ignore the email directions completely and just look under the Unemployment Services section for that plain text link.