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Can't find "Certify to Claim Weekly Benefits" button on NY unemployment portal - UI dashboard doesn't match email instructions

I can't find where to certify for my weekly benefits. The email says to go to labor.ny.gov/signin, click unemployment services, then click 'Certify to Claim Your Weekly Benefits Here' but that button doesn't exist on my screen. When I log in, all I see is a dashboard that shows "You have no messages" and "You have 0 pending forms" at the top. There's a section that says "NYS Labor Department Forms Available for Filing include:" with buttons for "GO TO MY INBOX" and "GO TO MY ONLINE FORMS". Under "Important Information," there are several bulletins: - You may not be eligible for benefits when outside the United States - Beware of text messages email and phone scams - Beware of companies charging - Verify receipt of benefits - Work Search Requirements - Resources for Families Then there's a section called "Unemployment Insurance Services" that lists: - File a Claim - Claim Weekly Benefits - View Payment History - Direct Deposit - View/Print 1099-Gs - Change Tax Withholding But I don't see a direct "Certify to Claim Your Weekly Benefits Here" button anywhere. Instead, I see these main navigation options: - VIRTUAL CAREER CENTER - UNEMPLOYMENT SERVICES - WORK SEARCH RECORD - JOBZONE There's also text explaining that the Virtual Career Center offers "Targeted Job Searching using Eightfold's Advanced Artificial Intelligence" and "Building a Job Search Profile based on your knowledge skills, and experience to find a job that's right for you." And JobZone apparently offers tools to "Create a resume" and "Employability Scoring." Anyone else having this issue or know where the right button is? Do I need to click on "UNEMPLOYMENT SERVICES" first and then the certification option will appear? The interface doesn't match what the email instructions told me to do.

Carmen Ruiz

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The website is super confusing now after they updated it. Click on 'Unemployment Services' first, then there should be a 'Claim Weekly Benefits' option. If you dont see it, try clearing your cache and cookies or use a different browser. The site works better on Chrome tbh

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this didnt work for me either... the whole site is broken rn 🤮

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Carmen Ruiz

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try logging out completely and logging back in. worked for me after doing that

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I had the same problem but found a solution. I used claimyr.com to get through to an agent who helped fix my account access. It costs $20 but totally worth it since I couldn't certify for weeks. Here's a video about how it works: https://youtu.be/Rdqa1gKtxuE

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sounds sketchy... ur sure its legit? 🤔

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100% legit, they just call and wait on hold for you. saved me hours of trying to get through

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Mei Wong

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can confirm it works, used it last month when my account was locked

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QuantumQuasar

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DETAILED SOLUTION: Let me help you navigate this. Here's what you need to do: 1. Make sure you're using a desktop/laptop (mobile can be glitchy) 2. Clear your browser cache 3. Log in at labor.ny.gov 4. Click 'Unemployment Services' 5. Look for 'Claim Weekly Benefits' not the exact wording from email If still no luck, you might have a technical issue with your account. In that case, you'll need to speak with an agent. I recommend using claimyr.com - they'll get you through to someone quickly. The system is frustrating but hope this helps! 💯

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Liam McGuire

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this is exactly what worked for me ty!!

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Amara Eze

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saving this for later, super helpful

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lmao ny unemployment website is a joke fr fr 🤡 been trying to certify for 3 weeks now

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fr its like they dont want us to get paid smh

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Dylan Wright

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Try calling them early morning like 7:30am. Sometimes the website glitches but phone certification still works

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Sofia Torres

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phone lines are always busy tho...

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Dylan Wright

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use claimyr.com if u cant get thru, worked for me

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anyone else notice how the website looks totally different from what the emails describe? like they never updated their email templates or something

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YES! driving me crazy. wish theyd get their act together

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