NY unemployment direct deposit card expired - 5 months trying to get new card

same thing happened to me when i moved last winter. took forever! did u update ur address in BOTH the unemployment portal AND with the bank card people? gotta do both or it gets stuck in limbo

This is a common issue that happens with address changes combined with card expirations. Here's what you need to do: 1. First, update your address in BOTH systems - NY.gov account AND with KeyBank (if that's who issues your card) 2. Request a replacement card specifically through KeyBank at 866-295-2955 3. When speaking with KeyBank, get a reference number for your call 4. Then contact NYSDOL with that reference number to verify the address change is in their system 5. Ask NYSDOL to initiate a "forced card reissuance" - this is key language to use The problem is that when addresses don't match across systems, the cards get sent back. I've helped several people through this exact situation.

Oh gosh, I'm going through something similar right now and I'm terrified I'll end up waiting 5 months too! My card expires next month and I just moved last week. Should I be proactively calling both unemployment and the bank now? What documentation do I need to have ready? I'm so anxious about losing access to my benefits even for a few weeks...

dont bother with the paperwork again its a waste of time. they always say that but its just to get u off the phone. my brother had same issue he just kept calling till he got someone who actually helped

I had this EXACT problem in January, and let me tell you, calling repeatedly was driving me INSANE. I was getting nowhere for weeks. What finally worked for me was using this service called Claimyr that got me through to an actual NYSDOL agent in about 20 minutes instead of waiting on hold forever or getting hung up on. They basically call for you and then connect you when they reach a human. I was skeptical but desperate, and it actually worked! The agent I got was able to push through my card reissue that day. You can check out how it works at claimyr.com or see their demo video: https://youtu.be/Rdqa1gKtxuE Once I got through to a competent agent, they fixed everything on their end with KeyBank and my new card arrived in about 5 business days. Such a relief after months of frustration!

THE ENTIRE SYSTEM IS BROKEN BY DESIGN!!!! They make it IMPOSSIBLE to get your benefits even though YOU EARNED THEM!!! I went through this exact nightmare last year and had to contact my STATE REPRESENTATIVE to finally get it resolved after SIX MONTHS of trying. The unemployment office and the bank just keep pointing fingers at each other while we suffer. Document EVERYTHING and be prepared to fight for what's rightfully yours. This is how they save money - by making the process so frustrating that people give up!!!!

One more important tip: When you do get your new card, immediately set up direct deposit to your personal bank account instead. This eliminates these card expiration problems completely. You can set this up in your NY.gov account under payment methods. You'll need your account number and routing number ready.

btw did they tell u how long it'll take for the new card after u resubmit everything?

I had a whole different issue with my claim last year but I just wanted to say I feel your pain with the endless phone calls. The NY unemployment system is seriously the most frustrating thing I've ever dealt with. Hang in there!!

UPDATE: I tried the Claimyr service that someone recommended above and it actually worked! Got through to a real person at NYSDOL in about 25 minutes. The agent was super helpful once I explained everything. She did a three-way call with KeyBank and confirmed my address was different in their system. They're expediting a new card to me that should arrive in 3-5 business days. Such a relief to finally have this resolved! Thanks everyone for your help and suggestions.