NY unemployment debit card mailed Monday - how long until it arrives?
Hey everyone, I just got a notification that my NY unemployment debit card was sent out Monday this week. Anyone know approximately when I should expect it to arrive? I'm in Brooklyn and this is my first time getting benefits. Getting a little anxious since rent is coming up soon and I really need this money. The website just says 'card mailed' but doesn't give an estimated delivery date.
25 comments


Jade Lopez
Mine took about 5-7 business days to arrive back in January this year. The NYSDOL uses regular mail for the debit cards, so it's not like they're sent priority or anything. If it was sent Monday, I'd expect it by next Monday or Tuesday at the latest, assuming there aren't any mail delays or holidays.
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Arjun Patel
•Thanks, that's helpful. I was hoping it might come sooner, but good to have a realistic timeframe. Do they notify you when it's about to arrive or is it just a surprise in the mailbox?
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Tony Brooks
Wait for 7-10 business days before you worry. The Key Bank cards they use don't come with tracking numbers which is SO FRUSTRATING. Make sure you're checking your actual mailbox daily (not just your email) because they don't send any additional notifications when it's delivered. The envelope is pretty plain too, so it might look like junk mail. Don't throw anything away without checking carefully!
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Arjun Patel
•Oh that's good to know about the plain envelope - I'll be super careful checking my mail. Really don't want to accidentally throw it out!
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Ella rollingthunder87
took liek 2 weeks for mine to show up… system is a joke tbh
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Yara Campbell
•Same. And when I called to check status they just said 'it's in the mail' and wouldn't give any more info. So helpful 🙄
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Isaac Wright
It typically takes 7-10 business days for NY unemployment debit cards to arrive after they've been mailed. However, I'd recommend calling NYSDOL if it doesn't arrive by day 10 as they can place a trace on it or reissue if necessary. Important tips once you get it: 1. Activate it immediately by calling the number on the sticker 2. Create your online account to track transactions 3. Change the PIN they assign you to something more secure 4. Set up direct deposit to your bank account to avoid card fees in the future Hope this helps!
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Arjun Patel
•Thanks for these tips! Didn't realize I could set up direct deposit from the card to my bank account - that would be much better. Do I set that up through the Key Bank website or through the NYSDOL portal?
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Maya Diaz
After trying to get someone on the phone for THREE DAYS to check on my card status when it was late, I finally used Claimyr (claimyr.com) to get through to a live agent in 20 minutes. They confirmed my card was returned to them because of a typo in my address! Saved me weeks of waiting for nothing. They have a video showing how it works: https://youtu.be/Rdqa1gKtxuE
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Tami Morgan
•I had NO IDEA this was an option!!! I spent literally 6 hours last month trying to get through to NYSDOL about my card issues. Calling and calling and calling. Is this service legit? Has anyone else used it?
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Arjun Patel
•Thanks for the tip. Hopefully I won't need it and my card will arrive normally, but good to know there's an option if I need to actually talk to someone. The wait times are crazy right now.
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Tony Brooks
You can set up direct deposit through your NYSDOL account under 'Payment Options.' It's much better than using the card - no fees and the money usually hits your account 1-2 days faster than it would load onto the card. Plus you don't have to worry about losing the card or it getting stolen.
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Arjun Patel
•Thanks! I'll definitely do this as soon as I get the card. Would rather have the money go straight to my regular bank account.
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Yara Campbell
my card never showed up and i had to request a new one. took another 2 weeks. check your address is correct in the system NOW before waiting too long
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Arjun Patel
•Just double-checked and my address looks correct in the system. Thanks for the warning though - that sounds like a nightmare!
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Jade Lopez
Just FYI - if you really need the money right away, once the card is issued you CAN call Key Bank directly (not NYSDOL) and pay for expedited shipping of a replacement card. It costs like $15 but you'll get it in 2 business days. They take the fee out of your balance. Only worth it if you're desperate though.
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Arjun Patel
•That's really good to know! If it doesn't come by next Wednesday I might do this since rent is due Friday. Thanks for the tip!
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Ella rollingthunder87
dont forget once u get it u still gotta activate it and that can take 24hrs sometimes to actually work
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Tami Morgan
Has anyone else noticed mail delivery is SUPER slow lately? My neighbor's card took almost 2 weeks even though we're in Manhattan. I swear the post office is falling apart! Probably won't help with your anxiety but just wanted to prepare you that it might take longer than the 'official' timeline.
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Isaac Wright
•This is accurate. USPS has been experiencing delays across NYC. If your card doesn't arrive within the expected timeframe, contact NYSDOL directly at 1-888-209-8124. If you can't get through, that's when services like Claimyr can be useful to bypass the phone wait.
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Tony Brooks
Good news is that once you set up direct deposit for future payments, you'll never have to worry about the card or mail delays again. All my subsequent payments went straight to my checking account with no issues.
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Arjun Patel
•That's a relief! I'll definitely be setting up direct deposit as soon as possible. Thanks everyone for all the helpful information!
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Oliver Zimmermann
I'm in a similar situation - my card was also mailed Monday and I'm anxiously waiting! Reading through everyone's experiences here, it sounds like 7-10 business days is the norm, though some people got theirs faster. I'm in Queens and really hoping it arrives by early next week. One thing I learned from this thread is to definitely check my mail carefully since the envelope looks plain. Also planning to set up direct deposit immediately once I get it activated so I don't have to go through this waiting game again for future payments. Fingers crossed for both of us that they arrive soon!
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Dylan Evans
•Same here! It's reassuring to know I'm not the only one waiting anxiously. I'm also in Brooklyn so hopefully we're both in the same delivery zone and get ours around the same time. The direct deposit tip seems like a game changer - I had no idea that was even an option until reading this thread. Really appreciate everyone sharing their experiences here, it's made me feel a lot less stressed about the wait. Good luck with yours!
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KylieRose
Just wanted to add that I had a similar experience recently - my card was mailed on a Thursday and arrived the following Tuesday, so about 5 business days total. I'm in the Bronx for reference. One thing that really helped my anxiety was knowing that even if the card is delayed, your payments are still being processed and will be available once you do get it activated. The money doesn't disappear! Also, make sure you have the NYSDOL app downloaded so you can check your payment history and see when funds are actually loaded to your account. It helped me track everything better than just the website. Hang in there - I know the waiting is stressful but it will come!
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