NY unemployment ID.me verification error code preventing claim access - help!

same here!! been trying all day and that stupid ID.me thing keeps crashing when i try to do the face scan part. tried calling unemployment but was on hold for like 2 hrs and then got disconnected 🤬

Try clearing your cache and cookies. That worked for me when I was getting the error codes last month. Also make sure your camera permissions are enabled for the website.

These ID.me verification issues are unfortunately common with NY unemployment. Here are some specific troubleshooting steps that have worked for others: 1. Use Chrome in incognito mode or Safari (Firefox sometimes has compatibility issues) 2. Make sure you're using a strong internet connection (not public WiFi) 3. Ensure your ID document is on a plain dark background with good lighting 4. If you get the error during the selfie verification, try in a different location with better lighting 5. Check that your phone/camera is not in battery saving mode which can affect camera quality If you continue having problems after trying these steps, you can request a video chat verification through ID.me directly, which bypasses some of the automated systems.

When I had this problem in January, I fixed it by using my phone instead of my computer. Make sure your ID.me app is updated to the latest version. Also, does your error code start with VC-? Those are usually related to camera verification issues.

I spent DAYS trying to get through this ID.me nonsense last month!!! The system is COMPLETELY BROKEN and NYSDOL doesn't care at all about us!! I kept getting error codes and tried EVERYTHING - different devices, browsers, lighting, you name it. Nothing worked and my benefits were delayed for 3 weeks!!! This is how they try to stop people from getting the money they deserve!!!

Have you tried reaching out to ID.me support directly? They actually have a help desk separate from NYSDOL that can troubleshoot specific error codes. I had to do this when I kept getting stuck in February. If you're seeing a specific error code, write it down exactly as it appears and include it in your support request.

After struggling with ID.me errors for days, I finally got through by using Claimyr to reach an actual NY unemployment agent. The agent was able to flag my account for manual verification which bypassed the ID.me issues. Saved me so much stress! Check out their site claimyr.com - they have a demo video at https://youtu.be/Rdqa1gKtxuE showing how it works. It was the only way I could get someone on the phone without waiting for hours.

I recommend trying one more approach before looking at third-party services: call NYSDOL first thing in the morning right when they open (7:30am). That's when wait times are shortest. Specifically tell them you're having an "ID.me technical error preventing claim access" - using those exact words often routes you to technical support faster. Ask them to notate your account that you've been attempting verification but encountering system errors.

did you make sure your id isnt expired? my friend had the same problem and it was because his license expired last month and he didnt notice. the error message never said anything about expiration though, just some random code.

If the selfie verification is where you're getting stuck, try these exact steps that worked for me: 1. Use a solid color wall as background (white or light blue works best) 2. Make sure light is coming from in front of you, not behind 3. Remove glasses, hats, or anything on your face 4. Hold your phone at eye level (not looking down at it) 5. Move slowly when following the prompts Also, their system sometimes has maintenance periods late at night, so try during business hours if possible.

Just checking back - were you able to resolve this issue? I'm curious if any of the suggestions worked for you, as I'm helping my brother who's running into similar ID.me verification problems with his NY unemployment claim.