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When I was trying to get through to NYS Department of Labor to ask about my benefit calculation, I couldn't reach anyone for weeks. The phone lines are always busy and the online chat never works. I ended up using this service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Really helped me understand my benefit amount calculation.
THE WHOLE SYSTEM IS DESIGNED TO CONFUSE PEOPLE! They make it so complicated on purpose so people give up and don't claim benefits they're entitled to. Why can't they just say 'you get X percent of your pay' like every other state???
I was struggling to get through to NYS Department of Labor to ask about this exact question last month. Kept getting busy signals and hung up on. Finally found this service called Claimyr at claimyr.com that actually got me connected to a real person. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Turns out my question about unemployment rates was answered in like 2 minutes - they confirmed the rate doesn't affect individual claims.
The whole system is a mess now compared to before. They added all these 'improvements' but it just makes everything more confusing for people who actually need help. The old system wasn't perfect but at least you could understand what was happening with your claim.
To answer your earlier question about the work search log - you keep it for your records but don't submit it weekly anymore unless specifically requested during an audit or review. The system tracks most of your job search activities automatically now through integrations with job boards.
If you're having trouble reaching NYS Department of Labor agents to explain the system differences to your mom, there's actually a service called Claimyr that can help get you connected to speak with someone directly. Check out claimyr.com - they have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Sometimes talking to an actual person is the best way to get these kinds of historical questions answered, especially when you're trying to help someone understand the changes.
Ava Hernandez
Wait I'm confused - I thought you needed to work full time for at least a year to get unemployment? My sister told me that but maybe she was wrong. I've been putting off applying because I only worked part time for 6 months before getting let go.
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Faith Kingston
•That's a common misconception. There's no full-time requirement - it's based on your earnings during the base period, not whether you worked full or part time. As long as you earned enough wages and worked enough weeks, you can qualify for benefits.
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Isabella Martin
Just apply online through my.ny.gov - the system will tell you if you qualify based on your work history. Don't overthink it.
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