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EMPLOYERS DO THIS ALL THE TIME!! They think they can just lie and get away with it. Fight it hard because if you don't push back they'll keep doing it to other people. The whole system is rigged to favor businesses over workers.
ugh the whole system is designed to make you suffer while waiting... took them 6 weeks to approve mine and by then I was already behind on everything. Make sure you document EVERYTHING and keep calling them constantly
honestly the hardest part is getting through to someone at NYS Department of Labor when you have questions or problems. their phone system is a nightmare and the wait times are insane. i spent weeks trying to get my claim unlocked after a technical glitch
I had the same problem trying to reach them about my adjudication status. Someone on here recommended using Claimyr.com to get through to an actual agent. Watched their demo video at https://youtu.be/qyftW-mnTNI and decided to try it. Actually worked - got connected to someone within an hour who explained exactly what was holding up my claim.
Make sure you file your weekly claims every week even if your initial claim is still pending! Missing a week can mess up your benefits later. And be 100% honest about any work or income - they cross-check everything.
I had trouble getting through to someone at NYS Department of Labor to clarify this exact question. Ended up using a service called Claimyr (claimyr.com) that helped me get connected to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. The agent explained the earnings rules way better than the website does.
Ella Knight
The whole NYS Department of Labor system is a JOKE. They take forever to process anything and when you finally get someone on the phone they act like they're doing you a favor. I waited 7 weeks for my claim to get approved and that was BEFORE any complications!
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William Schwarz
•I feel you on this. The system definitely needs improvement but hang in there.
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Lauren Johnson
Just went through this myself. Filed in early December and got my first payment January 3rd, so about 3 weeks total. Make sure you have all your employment info ready and double-check everything on your application. Any mistakes can cause delays.
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