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THE WHOLE SYSTEM IS DESIGNED TO TRIP YOU UP!!! They ask these confusing questions hoping you'll mess up so they can deny your claim. I've been dealing with NYS Department of Labor for months and every week there's some new hoop to jump through. Just keep fighting and don't let them intimidate you!
If you're having trouble getting through to NYS Department of Labor to clarify the partial benefits rules, I had success using a service called Claimyr (claimyr.com). They actually got me connected to a real person who explained exactly how to report my part-time earnings without screwing up my claim. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Saved me hours of calling and getting hung up on.
Sociologists would probably say the unemployment system itself becomes part of the problem when it's this overwhelmed. When people can't access benefits efficiently, it creates additional stress and social instability beyond just being unemployed.
You need to do 3 job searches per week and log them in the NYS Department of Labor system when you file your weekly claim. If you can't get through to check your claim status, I had success using Claimyr (claimyr.com) to actually reach a live agent. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Way better than sitting on hold for hours.
Harper Collins
The NYS Department of Labor system is so confusing about this stuff!! Why can't they just explain it clearly instead of making us guess what we're supposed to do? I spent hours on the phone trying to figure out the difference between reopening and filing a new claim.
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Kelsey Hawkins
Same boat here - just had to reopen after a 4 month work period. The questions were pretty straightforward once I got started. Just be honest about your work dates and earnings.
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