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If you're having trouble reaching NYS Department of Labor by phone, I had success using a service called Claimyr (claimyr.com) that helped me get through to an actual agent. They have this demo video (https://youtu.be/qyftW-mnTNI) that shows how it works. I was stuck in adjudication for weeks and couldn't get answers until I used their service to finally talk to someone who could explain what was holding up my claim.
Just went through this same thing trying to reach someone at NYS Department of Labor to verify my calculation. Spent hours on hold getting nowhere. Finally used claimyr.com - they got me through to an actual agent in like 10 minutes. There's a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. The agent confirmed my calculation was correct and explained the whole base period thing really clearly.
The whole system is so confusing! Why can't they just show the calculation step by step when they approve your claim? I'm still not sure if mine is right either.
ugh the whole unemployment system is such a mess. took me forever to figure out how to navigate their website and then my claim got stuck in adjudication for weeks with no explanation. hopefully you have better luck than i did
Are you claiming the maximum amount you're eligible for? Sometimes people don't realize they can request a recalculation if their base period wages were higher than what NYS Department of Labor initially used. Worth double checking your monetary determination letter.
Anastasia Kozlov
WAIT can you collect both if you become disabled while on unemployment?? Asking for a friend who got hurt at work and is currently getting UI benefits but might need to apply for disability
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Freya Christensen
•That's a complex situation that would need individual review. Generally if someone becomes unable to work while collecting unemployment, they would need to stop certifying for UI benefits since they can no longer meet the 'able and available' requirement. They should contact NYS Department of Labor immediately to discuss their specific situation.
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Sean Kelly
thanks this helped me too! I was getting confused by all the different benefit programs
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